On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
We monitor reviews for authenticity
Placed an order for an item for my granddaughter's birthday... Description states that item will get to me in 10 days... (Of course after a 4 day processing wait) It's day 22 and nothing has arrived, still no response to my email inquiry and no confirmation of shipment. Wtff! Where's my order? You want my money on the spot but can't deliver my item when you say you will! This site is a joke! They do not hesitate to take your money but completely fail in customer services and product/shipment/delivery! My advice... Don't! Just don't! No matter how great the deal seems, reconsider paying that extra $$$ to receive satisfactory customer services, with an actual person, with the 1-800 option to contact support. And lest I forget timely product shipment/delivery.
I wish I could buy more just like this with different patterns and colors and styles. The fabric is absolutely wonderful! This is now my favorite shirt. It is soooo comfortable and fits!
I ordered a set of sheets. When they arrived I washed them because I have NEVER had to try sheets on my bed before and I wasn't putting unwashed sheets on my bed. Much to my dismay I couldn't get them on my full sized bed. I could get 3 corners on but the 4th would absolutely not stretch to fit the 4th. I let OpenSky know and they said "sorry but you washed them they have to be returned the same as they left so they can be resold". Excuse me - they cannot be resold anyway because there is not a bed made that these would fit It is a factory defect. I am beyond angry & will have to cut ties with OpenSky and Living Social if they are connected.
Hi Jackie! We are sorry to hear that the sheets you purchased would not fit your bed. Please send us a private message through this site containing your order number and email address and we will review your situation anew and see if there is more we can do to help. Although washing an item will generally void the standard return policy, we can make exceptions if the product was damaged, not working or otherwise not as described, which may be applicable in your case. We look forward to working with you to make things right.
Received my 2nd order of bambo sheets in record time. Must admit I should have looked closer, as I ordered the 6 pc set and only wanted the 4pc. Sheets for my grandson in college and he loves black. Anyway, he will have 2 extra pillow cases I am sure will come to good use. Really enjoy doing business with you. Nothing but total satisfaction from me.
Thanks,
Sam Lane
The headphones I bought didn't look anything like what I received, but I wasn't at all disappointed. In fact, I like what I got better than the image they show. It would have been nice if it weren't so expensive, though. It said it was about $15, but by the time I checked out, it was more than $30...
I have not received my last order. I have some earrings I need to return, but lost the packaging. Can I still return these earrings.
Hi Linda! We apologize for the difficulties you are experiencing. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will do our best to assist you with both the items you mentioned. We may have to check with the merchant you purchased the earrings from to see if they can be returned without the misplaced packaging. If that packaging is essential to their ability to resell the product, they may not be returnable under the circumstances.
My order was duplicated. I was charged twice, and have contacted customer support and received NO help!
Hi Stone! We are sorry to hear that your order was duplicated and that you were unable to get assistance from our Customer Love team. Please send us a private message through this site including your order number and email address and we will be happy to review your situation again. If you were indeed charged twice, we will absolutely work with you to resolve the matter as soon as possible.
While I am sure that OpenSky does not have full control over what is sold on the website, I would hope that the vendors would be more honest with the quality of their wares. Overall, OpenSky sent the item as expected without a long shipping time. It is easy to navigate, however because of the lack of quality in the product purchased, I doubt I will use OpenSky again.
Hi A M., We are sorry to hear the quality of the product you ordered did not meet your expectations. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise and take customer satisfaction seriously. Please feel free to email our Customer Love team from https://www.opensky.com/content/contact-us and we will review your options. At the very least, we can likely help facilitate a return if you would prefer not to keep the product. Regardless, we appreciate you taking the time to share your feedback with us.
Great value! Am thrilled at the quality and price. Recommend looking at site for yourself and for gifts.
The bracelet is beautiful! The customer service was outstanding, and the shipping was fast! I could not be happier. THANK YOU!
Extremely hard to get refund and when you do it will be short. They charge you separate shipping on each item and a 4.99 handling charge to ship them to you. I ordered six items, five of them I had to return because either too big or too small I kept one. I paid my own shipping back to them instead of using the USPS stickers they provide to you which was about $3.95 a item to return. You can ship your own items back and find a much cheaper rate. You do not get full refund I was short $10.62 after numerous e-mails to try and get it straightened out they insist they are right if they can live with cheating their customers out of money I can just hope some future customers reads this review and does NOT order anything from them.
Hi Debbie! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant controls their own shipping prices on the item level. Although you may have to pay separate shipping for each item in many cases, we go to great lengths to make these costs clear on the product pages and during checkout to ensure there are no surprises. Also, as described in our return policy (https://www.opensky.com/customer-support?article=2492115), you are responsible for paying the original and return shipping when returning items that are not damaged, defective or otherwise not as described. We understand that you may have been caught off guard by some of these costs, but we are absolutely not cheating our customers out of any money. In any event, please feel free to send us a private message through this site containing your order number and email address and we will be happy to review your situation again and make sure you received the correct amount.
I bought 3 bracelets described as leather straps with Swarovsky elements. I wondered what "elements" meant. I now know - dull crystals. I bought the same or similar looking bracelet in a Swarovsky store and the crystals sparkle all over the place. I won't return because my daughters like them or are being too polite since I gave them as gifts. Disappointed and won't purchase anything else due to poor quality of these bracelets.
Hi Debra! We are sorry to hear that the crystals on the bracelets you ordered did not meet your expectations. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, so we hope you do not judge all OpenSky merchants by this one experience. We are always happy to help with any issues that may arise but, given that you do not wish to return these items, we will take your comments as constructive feedback. We are pleased to hear that your daughters like them, even though you are not satisifed with the quality.
After receiving many emails offering me "my special deal", I decided to look at some. I clicked "my special deal" for a portable flosser (teeth). It showed a retail value of about $60 and my "deal" was $19.99. It looked like a good deal so I bought it. Then I saw on the same page on my computer, just below "my deal", the same product for $10.60, $9.39 (plus tax), less than my "deal". The retail price was also lower. How can a product be offered as "my special deal" when the very same product is being offered on the very same page? Had I only looked instead of believing that I was getting a deal) I would have seen the very same product for almost 1/2 the price. When I wrote to them I got no offer to refund any portion of my cost. Nor did they make any attempt to right this wrong.
Hi Phyllis! We are sorry to hear you feel this way. OpenSky hosts thousands of different shops and each merchant handles their own pricing and fulfillment, but we are always happy to help with any issues based that may arise. Given the details you provided, it sounds like you may be comparing similar products that are being offered by different member merchants. Unfortunately, we cannot offer any discount or refund to match the price offered on a different product listing, but we will be happy to help facilitate a return if you would like, provided the item is unused. Regardless, we appreciate you taking the time to share you feedback with us.
I was disappointed that I received the product in plain black, unlike what was shown online. It feels like I was a victim of bait and switch.
Hi Michelle! We are sorry to here the compression sleeves you received were a different color that what was picture. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to look into this further for you. We may be able to arrange for the merchant to send you the correct color or, at the very least, help you return the product for a full refund. Regardless, we appreciate you taking the time to share your feedback with us.
I'm very upset got the rings.and the one band is to small and I always wear a 10 and they are a bit big and the the other one is missing the the band it was to be a set and so I'm very disappointed but I should have known better you get what you pay for
Hi Billie! We are very sorry to hear about the issues with the rings you ordered. OpenSky hosts thousands of shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will do our best to assist you as soon as possible. We look forward to working with you to make things right.
My only problem I've jad so far is i didmt filly understand what the compressiom sox were. Didn't need those... My Bad
I ordered two items in Jan. 2017 one item was delivered one was not but the delivery service said that delivered. I do not have and I CANNOT seem to get their customer service to understand I have asked that they send it item or credit my card trying one more time. Will never order from this company again.
Hi Laura! We apologize for the difficulties with this order. Please send us a private message through this site containing your order number and email address and we will be happy to look into your situation anew and see what more we may be able to do to help.
I ordered a bikini for an upcoming vacation with plenty of time to spare. I received an email stating my order shipped. A few days go by so I check the tracking number and it says the item was delivered. It was delivered... but to the wrong address in an entire different state. I emailed Open Sky and got a response saying they asked the merchant to reship. I have no heard any more information since then. They didn't offer a discount, expedited shipping, nothing. Now I will not be able to have this item for my vacation, the sole purpose of buying it.
Hi Brandy! We are sorry to hear that your item was shipped to an incorrect address. OpenSky hosts thousands of shops and each merchant fulfills their own orders, but we are always happy to assist with any issues that arise. Since you have already connected with our Customer Love team and we are reaching out to the merchant, we will be back in touch with us soon. We are generally able to provide accommodations such as expedited shipping since we do not handle the actual fulfillment, but we will certainly work with you to come to the best solution possible. If we will be unable to get the bikini there in time for your vacation, we should (as one option) be able to provide you with a full refund.
I recently purchased 2 air sofas and I'm sending them back. Impossible to get the sofa completely inflated and fiancé doesn't like them
Hi Jerry! We are sorry to hear you are not pleased with the inflatable sofas you purchased. In case you have not done so already, you should be able to initiate the returns process from the Orders page within your account by clicking the “Need to return or exchange this item?” link next to them and proceeding through our online returns process. If you need any further assistance with this, just email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to help.
After taking over 3 weeks to ship-they shipped my order to wrong address. Asked them to reship item - they said no - only thing they can do is try & get item back from where it was shipped. Like that's gonna happen! Sure enough - they can't get back & said I would get a refund - we'll see if I ever get it! Bad business
Hi Cheri! We are sorry to hear your order was shipped to an incorrect address. OpenSky hosts thousands of different shops and each merchant fulfills their own order, but we are always happy to help with any issues that may arise. Provided that our Customer Love team informed you that you will receive a full refund, there is really no need to be concerned that you may not receive your money back. If an order cannot be fulfilled for any reason, we will always make sure the customer receives a full refund. Regardless, we appreciate you taking the time to share your feedback with us.
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
OpenSky is proud to be a Google Trusted Store.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michelle! We apologize for the frustration with your recent order. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Although we only offer customer support via email at this time, we are almost always able to respond to the inquiries we receive within 24 hours. If you are still in need of assistance with this matter, please send us a private message through this site and we will be happy to check on the status of your order and make sure everything is straightened out as soon as possible. If your order cannot be fulfilled for any reason, we will certainly ensure you receive a full refund.