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OpenSky

2.3

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OpenSky Reviews Summary

OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.

service
225
value
216
shipping
217
returns
170
quality
203

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Excellent
October 10, 2017

Fantastic purchase... I bought it for a friend of mine and she loves it! She just wants to wear it all the time.

Date of experience: October 10, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Jean! Thank you for the kind words! We look forward to visiting us in the future!

Michigan
1 review
1 helpful vote
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Back Pack
October 7, 2017

I ordered a backpack that looks nice, but in no way matches the size it looked to be in the photo description. It was noted to be used for hiking, rugged outdoors, school, etc. It is so small you can't even fit one notebook in it, much less the 4 or 5 notebooks every teenager needs for classes. It will be returned.

Date of experience: October 7, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Joy! We are sorry to hear that the backpack was not what you expected. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you to return the backpack.

California
2 reviews
1 helpful vote
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https://www.opensky.com/megadealzzz/product/blue-fire-opal-water-drop-pendant-necklace?osky_campaign=user-order-item-shipped&utm_source=responsys&utm_medium=transactional&utm_campaign=user-order-item-shipped

The middle stone was cracked and the middle gem at the bottom was lost. The necklace is now in a landfill. I probably should have taken a photo, but I couldnt get rid of it fast enough. What a waste of money.

Date of experience: October 6, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Betty! Thank you for the kind words! We look forward to visiting us in the future!

Rhode Island
1 review
0 helpful votes
Follow NOPE N.
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Payment Methods
October 7, 2017

The card is wonderful, but to be a company in this time I feel you need more options to be able to make payments then with a routing and account number. When I do make payments you do not post them to my account immediately and you take too long to send them to my bank to process. It is not my bank as I have specifically tracked your payments it is your company. THAT IS RIDICULOUS. I want to be able to process a REAL TIME payment with a debit or credit card. GET WITH TECHNOLOGY!

Date of experience: October 6, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi there! This appears to be a case of mistaken identity. We are an online market place. We wish you luck in resolving your issue with your credit card company.

South Carolina
1 review
0 helpful votes
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Alot of suggestions. Easy checkout process. Please with the product. Meets the expectations. Do not need to say anymore.

Date of experience: October 6, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Jeffrey! Thank you for the kind words! We look forward to visiting us in the future!

North Carolina
1 review
0 helpful votes
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Amazing deal
October 6, 2017

I could not believe the great price I got on the outdoor umbrella and figured there had to be something wrong with it. I was relieved and pleasantly surprised when it arrived and was assembled. It is not only beautiful but good quality. I am thrilled at my amazing deal with OpenSky!

Date of experience: October 5, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Dawn! Thank you for the kind words! We look forward to visiting us in the future!

District of Columbia
2 reviews
0 helpful votes
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I changed to a new address before ordering items. When confirmation was received I immediately saw they were showing my old address so I contacted them (prior to shipping) to correct address noted. Still sent to wrong address and no response to my immediate email about their error. At this point someone else must have received my merchandise and I want a REFUND! BEWARE of OpenSky Service!

Date of experience: October 5, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Randall! We are sorry to hear that your item was sent to an incorrect address. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to attempt to help you with this issue.

Florida
3 reviews
0 helpful votes
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I have inquired several time on the www.opensky.com/content/contact-us site and I get NO creditable response regarding my two orders...#******* & #*******!
Again, if I dont have creditable response about when I will receive these two items by 10/6; I am cancelling the credit card payments.

Date of experience: October 4, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Sharon! We are sorry to hear about the problems you are experiencing. Please feel free to DM us here or contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to attempt to help you with this issue.

Pennsylvania
1 review
0 helpful votes
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So trouble
October 4, 2017

I bought perfume they sent to me the wrong one. I contacted to customer service, but nothing happens. This is an awful company. Now, I am looking to retune my money and how complained to this company.

Date of experience: October 3, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Albarra! We are sorry to hear about the problems you are experiencing. Please feel free to DM us here is you still need assistance. We will be happy to attempt to help you with this issue.

California
2 reviews
4 helpful votes
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Hassle free
October 4, 2017

It was easy and fast. Products were just like the photo, and the thong sadles are by far thhe most comfortable shoes EVER I wish all shoes fit like this. It's like walking on air...
I'm lookinf forward to check out your other products.

Date of experience: October 3, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Carrie! Thank you for the kind words! We look forward to visiting us in the future, especially if those sandals come in multiple colors.

Illinois
1 review
0 helpful votes
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Very poor quality
October 3, 2017

This is it. I have bought from them before and was not happy but I am done with them.
One of the worse company that I have bought from. From them miss leading regarding the prices, shipping and the quality that they send. And from the shipping that you never get something. Stay away from this company DO NOT BUY ANYTHING.

Date of experience: October 3, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Judy! We are sorry to hear that you have had a poor experience with us. Feel free to contact us with your order information https://www.opensky.com/content/contact-us. We will be happy to attempt to assist you with this issue.

California
1 review
0 helpful votes
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Overcharged
October 3, 2017

Very upset that the price was supposed to be $37.67 /instead I was charged $63.79/now I have to wait to see how it is resolved/ hope that I will get money back, and not put on credit

Date of experience: October 2, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Julianne! We know it can be very upsetting to be overcharged and apologize for what you are facing. Please feel free to contact us with your order information https://www.opensky.com/content/contact-us. We will be happy to attempt to assist you with this issue.

Kentucky
1 review
0 helpful votes
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Good second chance
October 4, 2017

Financial troubles in the past with the banking fiasco several years ago trying to get back on track this credit card company gave me that opportunity. Takes a while to receive your card in the mail but once I had it I immediately paid my annual dues. My score went up by 30 points! Slow to post payments, keep balance low Its good for re-establishing credit!

Date of experience: October 2, 2017
New York
3 reviews
0 helpful votes
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DON'T BUY FROM THIS COMPANY! I had bought a desk that I had to put together. When it came, pieces were missing and some were broken. It was a nightmare trying to get them to pick it up because they wanted me to ship it and I'm disabled and couldn't do it myself. That's why I had it delivered in the first place. Then it took forever to get my money back. Recently I bought three shirts. One was at least 3 sizes SMALLER than it was marked, the other one was 2 sizes LARGER than it was marked. Through at least 10 back and forth emails the bottom line was that I had to take it up with the vendors. One could not be returned, even though it says you can, without me paying to ship it back, and they would be deducting the cost of shipping the replacement to me! WHAT? Are you kidding me? I'm still waiting to hear from the other vendor about the first shirt. I told opensky that I will never use them again. Customer Service is NOT anything more than scripted responses that never seem to grasp what the problem is and are of absolutely no help. DON'T BE TRAPPED OR FOOLED BY THIS COMPANY! ITS NOT WORTH THE TROUBLE AND LOSS OF YOUR TIME AND MONEY!

Date of experience: September 30, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Sue! We are sorry to hear about the problems you are experiencing. Please feel free to DM us here is you still need assistance. We will be happy to attempt to help you with this issue.

Georgia
1 review
0 helpful votes
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The quality of the items was extremely disappointing and was nothing like the picture. Then the return process is a scam. They say to download the return label and it's literally a blank page. I have emailed them several times (since you can't speak to a human) and I still get a blank return label. Ugh... Money down the drain.

Date of experience: September 26, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Pam! We are sorry to hear that you are having a problem returning an item. Please feel free to DM us here is you still need assistance. We will be happy to attempt to help you with this issue.

Ohio
1 review
0 helpful votes
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Awesome
September 27, 2017

The material is soft and light weight just what I wanted. If it holds up, which I have no doubt it will, I will definitely use this site more

Date of experience: September 26, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Kim! Thank you for the kind words! We look forward to visiting us in the future!

California
1 review
0 helpful votes
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SCAM!
September 24, 2017

BUYER BEWARE! My item ordered was priced too good to be true. It was coming from China and took 3 weeks to be "delivered" according to the tracking number. However, it was NEVER delivered. Tracking number claims it was delivered to a completely different state. No reply to both emails I have sent. COMPLETE SCAM, even the responses on this site are robots, look at the spelling and grammar.

Date of experience: September 23, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Justin, We are sorry to hear that you never received your order. Feel free to contact us with your order information https://www.opensky.com/content/contact-us. We will be happy to attempt to assist you with this issue. And no, we do not have automated responses on this site.

Illinois
1 review
0 helpful votes
Follow DEANNA E.
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GREAT SERVICE!
September 22, 2017

EVERYTHING I HAVE ORDERED HAS BEEN VERY NICE. ALL ITEMS HAVE ARRIVED IN A TIMELY MANNER AND NOTICES ABOUT MY ORDERS HAVE BEEN GREAT. I WILL ORDER MORE ITEMS IN THE FUTURE

Date of experience: September 21, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Deanna! Thank you for the kind words! Have a wonderful day!

Illinois
3 reviews
0 helpful votes
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Sad
September 19, 2017

It's a very beautiful necklace and I really love it but I can't wear it the necklace breaks my neck out with little rash

Date of experience: September 18, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Jeanette! We are sorry to hear that the necklace is not working out for you. Feel free to contact us with your order information https://www.opensky.com/content/contact-us. We will be happy to attempt to assist you with this issue.

District of Columbia
1 review
1 helpful vote
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Wrong
September 18, 2017

I ordered an item, wrong thing was sent. No info on shipping box to return. They say itsss easy as 1, 2, 3 but it's not. I had to send a picture of item I received and I am still wIting for response. I needed it by this weekend. Guess that's not going to happen!

Date of experience: September 18, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Kelly! We are sorry to hear that you have received an incorrect item. Please feel free to DM us here is you still need assistance. We will be happy to attempt to assist you with this issue.

From the business

OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.

OpenSky is proud to be a Google Trusted Store.


opensky.com
Founded in 2009
New York, NY