OpenSkyReviews 2,296

I would order one Pair of something or a single of something I would keep track of expected ship and arrival dates, I would wait until way past that. Then I would go to support team. I would do this several times. I would either never get the item or I would get it and then out of the blue I would get another. You website is so bad, I could never figure out if I was paying for one or two. I will not shop with you or Etsy ever again. Your customer service are equally bad and you cannot lookup what you have paid for or if you were getting ripped off because of second items showing up. I shop online exclusively due to being handicapped. Your websites are equally bad.

Despite tons of rotten reviews, I took a chance that my experience would be different. Not so: Ordered 3 of the same item Saturday evening 10/10. Received an email from *******@opensky.com today 10/12 that my order was cancelled. No explanation provided. I attempted to log into my Purchase Page to see if more information was provided, but my log in password is not recognized. After two requests for a reset link so I can research what's going on (because that responsibility should definitely fall on the customer) I emailed the company at *******@opensky.com and received a generic message about five seconds later that stated:
OpenSky | Oct 12,2015 06:27PM EDT
Thank you for contacting OpenSky!

You have requested to cancel your order.

Did you know that you can cancel your order until it is prepared for shipment on your purchases page?... and plenty of instructions for cancelling my order. I replied back that I in fact did NOT request to cancel the order, that the company themselves cancelled my order with no explanation.No reply yet. I have no idea what has hit the credit card or if a refund is in process - I'll check back on that but so far this site is proving to be FAR more hassle than it's worth.

So I order some fitness blue tooth wrist units for our Android phones to connect to over a month ago. Within a day "Your order is being packed" mid-week: "You order has been schedule for pickup by the USPS in 1 week" 1 week? That's odd, oh well, maybe they have a deal where 1 day is shipping day and it makes things less expensive.

2 days later:

September 16,2015, 5:51 pm Shipment Picked Up, CARROLLTON, TX *******

2 weeks go by. Nothing.

I write 3 days in a row to their customer help - no reply - I threaten a charge back and viola` A reply:

"The product you purchased is made specifically to work with Apple phones.If there is an update in Apple iOS, then there needs to be a corresponding update in the watch. Since Apple recently updated iOS 9 the watches needed to be stalled so that when they are delivered they can actually work. I'm sure this wait may seem like a major inconvenience, but the merchant is just trying to make sure your device works. Thanks for contacting Open Sky."

Huh? Who ordered any iPhone stuff, we don't own anything Apple... WTF?

I recheck the order - nothing since "Pick up" I write that I never ordered any Apple products, we have Android. Suddenly the "USPS" account goes active and again, Viola` The order was suddenly arriving "September 30,2015, 10:31 pm, Arrived at USPS Facility, OKLAHOMA CITY, OK *******" <------ It's MAGIC! Magic I say! The order magically shipped two days ago in less than 3 emails... Can they do that? I would want to defraud the United States Post Office with a bogus web tracking page... Things that make me go "Hmmmmmmm"

So I will be charging back - I cancelled the order and if they ship for real? Too bad for them.

RUN, do not walk to the nearest exit from Open Sky!

I ordered 2 seemingly pretty necklaces; when they arrived, they were clearly inferior products. China Cheap at it's worse. I sent them back as they misrepresented the products and was charged $16.18 for shipping for these TINY necklaces.

Unfortunately, I had ordered a seemingly cute top for $35.93 for which they promptly charged my card. It is now a month later and NO SHIRT and will not respond to refund my money!

Beware- they have cute misleading photos.

AVOID THIS FIRM. CUSTOMER SERVICE AND TOTAL LACK OF INTEGRITY!

I ordered a phone cover that came within a couple weeks and I like it. It's exactly what I expected. The 2 shirts I ordered at the same time took a month to get here and they're homemade? There's no tag or anything. Total rip off. I won't even attempt to return them. From the reviews here, it sounds better to just consider this a good lesson learned and sleep in the shirts. :) A $99 shirt online for $25 is probably going to be a rip off.

I ordered a gift item this week that was to have an engraved wedding date. I realized immediately after submitting that I had written the wrong date for the engraved gift and started trying to contact the vendor... I have sent numerous email, there is NO phone number anywhere on their websites and even when submitting a email form they provide to report a problem with an order they give you no way to talk to someone. Today I get another auto email that this product with the wrong date has been shipped. I will never do biz with this company again and I will tell the universe WHY if someone from BLUE sky at Open sky does not contact me and correct this situation. I sent 3 emails asking them to hold the order until I had the correct date.

I have never written a review before, but I would like to save someone who might be contemplating purchasing from Open Sky. I purchased a necklace, that when it arrived, was a cheap looking version of the picture. When I tried to send it back, there were no responses to my emails, and the phone number just hangs up. There is no way to reach anyone that can help you. All roads lead to a dead end. Don't do it. Once they get your money, it's history!