OojoReviews 1,760

I don't understand why there are so many negative reviews! I honestly will never book a flight with anyone else. I needed to book a last minute flight and the price was insane! The lowest I found was for 400$. I then found this agency and called them, Fargo was amazing! He helped me find a flight for Just 190$. He was really helpful and explained everything to me and didn't try to scam me or anything! He also explained the flight insurance and the risk that will happen if I don't buy this and then wanted to change the flight (I didn't buy it because I have school and knew that I won't change it). Everything was clear, you guys should just be careful and read everything if you aren't sure about your plans. I would strongly recommend them!
Rula,

I bought a ticket from them and they called me 3hrs after my flights were confirmed to raise the ticket price by $200 per ticket.

This company is scammer do not deal with this company I tried to make a reservation for 5 tickets then got my credit card then they said the flight is not available so they have my credit information so they can use it with out my permission that is trash company

After I booked my flight through OOJO, I realized that this "travel agency" provides no service because every question I asked I was referred back to the airline. What I did get is phone calls to sell me insurance and other worthless products. I was also told that OOJO will charge a service fee of $350 on top of airlines' service fees to make any alternations, therefore, I should consider buying insurance from OOJO so they can waive that "processing fee". My God, what a bunch of scammers.

They lie to get your personal info! Booked flight for them to confirm then call saying it's no longer available, booked another flight they offered and verified credit card info said ticket info would be emailed promptly. After 4.5 hours of nothing called only to be hung up on several times then when I get a call from customer service rep its only to be out on hold for 20 mins for the lady to info me they didn't have the tickets and tried to sell me one at a much higher rate!

I liked to travel with Oojo, the flight was cheaper than any other website however, don't get tricked. Once you buy the ticket, they will start calling you to purchase many services that are already offered for free from the airlines but Oojo would charge you for it. I tried to change my ticket departure time. The airline said it costs $40 but oojo charges $200-250 as processing fees, so in Total they wanted to charge me $280. It's totally ridiculous! I know this is how you make money but honestly, it's not worth it. Pay the extra $50 and purchase your ticket from the airline directly! However, it will be a good choice if you are sure you don't need any customer service or any future changes needed

Very friendly and easy booking. Before finalizing the purchase, they verified my credit card to prevent someone else from using it without my notice. I actually felt quite safe knowing that this prodecure has been done. Talking about the price of tickets, it was a little cheaper than on other sites I checked. Overall I am very satisfied.

They neglected to contact me when they couldn't honor their posted fare and they never issued the ticket. I was delayed by one day as a result.

I booked my flight with Oojo and also bought protection service. Unfortunately i had to reschedule my flight as i was covid positive. They assured me that i can cancel tickets and it will be open for 1 year. Now when i am trying to book open tickets, they are asking ridiculous $500 extra for each ticket. This is total fraud and scam and a big nightmare. I have been trying to rebook my ticket for last 1 week without any result. Every agent is giving me different quote. Please do not waste time and money with thai company. I

They will never answer your phone. All the want is to charge you and then you are on your own. RED FLAGE

It was a great experience. Agent Luv assisted me professionally and went with me through the booking and verification process. It was very easy to use service and I will continue using it for my future flight plans. I travel to Jordan a lot, so will definitely call Luv when I need tickets again.

Pls believe the negative reviews. I got scammed and so will you. I purchased a ticket and I was over overcharged. They deducted more than the purchase amount from my bank account. I never got any itinerary. They never picked up their calls their customer service is horrible. DO NOT TRY IT.

I purchased my ticket with travel protection. I tested positive for Covid-19 few days to my travel. I informed Oojo that I wouldn't be able to travel and that I wanted to cancel my ticket for a refund. They asked for my test result and I provided it. The agency assured me that the airline (EgyptAir) will refund me the fare after thirty days. I kept following up with OOJO and they kept giving me false assurances that everything was fine. When the thirty days period elapsed, I emailed the agency and they said that they have received my refund and that the has been sent to my account. These are all LIES. After waiting for more than 24 hours and checking my account constantly, I realized that there was no refund. I called the agency and they now said that EgyptAir declined the request for a refund.

This is the worst experience I have ever had with any travel agency. Please save yourself the troubles by not using them. They are horrible.

Oojo's customer service was really helpful to re-book my ticket for a later date when I missed my Emirates flight back in Dec 2021

I never see this kind of bad customer service in my through out International traveling. I strongly suggested please don't book your ticket using this service. This service is fraud and big scam. Never help out when you are facing difficulties during checkin at airport.

The worst customer experience that I had in my entire life! Seriously, do yourself a favor and go with a reliable company. In the early morning customer representative promised an itinerary verbally over the phone for a same day flight and said: "within an hour or two I'll forward your revised itinerary" Didn't receive it and kept calling, leaving voicemails and emailing. I got totally ignored. When I spoke to other representatives I didn't get any straight answers, they kept hanging up or just straight out put me on hold for long periods of time. As the time passed, the tickets were out of grace period and I have been asked to pay a ridiculous amount of difference. I literally hung up, raced to the airport and directly dealt with the airline company by paying a huge penalty just because of Oojo's unprofessionalism and keeping me in limbo for many hours to make me my grace period expire and pay an extra fee to them. I still can't believe a business in the US can do something shady like this while their lines are getting recorded. Shame on Oojo!