OnTracReviews 1,481

Husband and I ordered a PS5 through Walmart. Immediately when I saw the shipping was through OnTrac I had a feeling in my gut we would never receive it. My feeling was correct.

First the order said it shipped early and would receive it Saturday. It didn't come Saturday, and they told us it was delayed for Monday and had shipped to a city only 30 minutes from us. The PS5 was never shipped Monday.

On Tuesday, I contacted Walmart concerned that our order was now late and asked if we could just go pick it up ourselves since it was supposedly only 30 minutes away from us. Walmart told me to please wait until the end of the day for my shipment to arrive (thanks Walmart).

Finally later on Tuesday afternoon, we were informed that the order was "damaged" and we wouldn't be receiving it. OnTrac said they were figuring out if they should "send it back to the vendor or dispose of it."

This is ((alleged)) but I have a strange feeling it was stolen. I have no evidence of this, but why was it delayed for 2 days in a city only 30 minutes from us, only for us to find out 48 hours later it was "damaged?"

I've never had such an expensive order damaged in shipping before.

So yea, OnTrac is just as bad as everyone says it is. You should be surprised if you receive your order at all, in the correct location, or without damages. Luckily Walmart issued us a full refund, we are on a list to just buy the item from Sony directly this time. We decided it's worth waiting than being put through this again.

Ontrac has got to be the worst delivery company. Pany in the US! Everytime I get a delivery from ontrac they leave the package in plain site right in the middle of my porch! I have lots of shrubs on both sides where they could conceal a package, but no... lazy mofos leave it right in the open! Wow... just wow! Not to mention. That 2/5 of my last deliveries have come in damaged boxes... luckily the products have been fine. Just an awful, lazy bunch of workers. Or who knows, maybe it's company policy not to give a rip about customers and service! I cringe when I see ontrac as my shipper

On track is the worst delivery service very unreliable hav had packages delivered by them before never know when you will get it or if you will had food delivered had to throw away because they took to long to deliver and they don't care there delivery driver are unprofessional also they don't care either

NO STARS FOR ME, THEY MAKE YOU PUT ONE BECAUSE THAT'S ALL THEY KNOW THEY WILL GET. THIS COMPANY IS A JOKE, THEY LIE TO GET YOU OFF THE PHONE ABOUT YOUR DELAYED PACKAGE. IVE CALLED FOR DAYS AND KEPT BEING TOLD BY THE EOD AND BY EOD I GET A DELAYED MESSAGE. I DON'T UNDERSTAND HOW THE PACKAGE IS IN TRANSIT EVERYDAY TO O BE DELAYED AT THE EOD. I WILL NEVER USE ANYBODY WHO USES THIS RAGGEDY $#*! COMPANY. ITS A JOKE I CANT BELIEVE THEY ARE STILL IN BUSINESS BY THE REVIEWS. I KNOW THE ONE STAR IS REALLY A 0 STAR BECAUSE THIS PLACE IS HORRIBLE. NOBODY THAT WORKS THERE KNOWS ANYTHING ABOUT A PACKAGE. JANKY JANKY JANKY BUSINESS. I HATE THIS COMPANY EXISTENCE.

You can tell these people all day long where to deliver your package they do what they want if a rain starts or lightning it's a natural disaster in there eyes and u will not get your package in Tucson there the worst took 7 days to get package that should had been here in 3 or 4 days. People steal at front gate I've told these people talk to manager he says he can't do anything cause he has new drivers that don't want to do there jobs. Don't use this company we need to stand up to deliver service like this and be counted

Have been waiting for a delivery from Japan that is now more than a week late. Apparently DHL uses Ontrac as a third party delivery service. They passed on my package to them without my phone number and without specifying on their website that they had done so. The Ontrac driver couldn't find our address (admittedly we are very much in the county, which also means that if he had bothered to ask anyone around here they would have told them where we are). I only discovered from DHL that Ontrac had the package by contacting DHL. Called Ontrac but they were in process of sending the package back to DHL and although the package was still in their possession they couldn't do anything about stopping it and attempting to redeliver. I narrowly escaped having the package returned to Japan blah blah blah!

Waiting for my clothings from fashion nova for 20 days, end up told me after they handed to ontrac my package has been lost in transit, fashion nova offer me the full refund but ontrac is beyond the terrible, I hope this company shut down for forever due to their terrible service.

An Ontrac driver delivered a package to our home and realized 20 minutes later that he delivered to the wrong address (our address). We give the package back for him to deliver to the correct home and after receiving the package back, he proceeds to CUSS US OUT and said he was going to call the cops on us all out of his own frustration over HIS OWN MISTAKE. This isn't the type of person that should be handling people's packages and private information. Do better. If anyone from customer service wants to reach out, more than happy to provide the footage. I'm not including it in my review because it shows my home address.

I got text delivery confirmation and went to my door within minutes but there was nothing there. This is the 2nd time it happened.

This is bs do u know how much money u took from me u are a scam byfar the worse u lie and steal ur a theft ontrac this is so wrong on so many levels..

Sometimes I can speak to a representative. Other times, I'm given a vague, automated shipment update and am hung up on. Packages not on time, representatives don't care, constant "mis-sorting" of packages. Last package went to Seattle by my mistake. I'm in Santa Barbara- was shipped from Vegas. I'm not sure why companies use them. They're the worst!

I thought I had seen disrespect in all forms until I ordered something for shipping with ontrac. After a 24+ hour delay and 11 hours of being "out for delivery," I still have no idea where my package is despite being ordered a week ago. I almost feel sorry for the employees. Maybe even the employers. If BAC determines toxic blood alcohol levels, then I can only imagine the toxic levels of physical $#*! in the drivers from overworked driving and metaphorical $#*! that the entire corporation must be founded upon. I hope that they could at least do the stressed and frustrated customer a favor and implement some damn gps tracking for Christs sake.

I was emailed that my package was delivered in the mailbox. Hence, I didn't expect for it to arrive so fast when purchasing it stated that it would be delivered sometime the second week of July. Anyways, I went down to check and there was no package in site. Asked apartment manager to check cameras and there was no delivery services that entered apartment complex at the time that it stated on the email. I called customer service that same day and they told me to wait so they can see what they can do on their end and she pretty much told me you'll need to contact the shipper to see what they can do on their end because they can't do nothing about it on theirs. "The package is no longer in our possession" she said. OnTrac delivery has the tendency of not following what is requested to where to place your packages. They either leave it outside of the apartment complex and not at your front door. They drop it off to the WRONG address. They are careless and would NOT recommend them as a delivery service to any of my family members and colleagues.

Thanks OnTrac for nothing! Just keep up the poor work that you do on a daily basis.

Drivers leaving packages in the driveway, by the garage door behind cars near water sprinklers, very unprofessional behavior from drivers.

I think everyone knows OnTrac is the absolute worst carrier to ever exist. They deliver things to the wrong address, or just don't deliver packages at all and will blatantly lie about it. They claimed to deliver my package to my front door. My camera shows two successful deliveries made by FedEx and no trace whatsoever that OnTrac even drove down my street let alone attempted a delivery. Customer service is a joke and just says they delivered it and take it up with the company I made the purchase with. When will businesses realize it's a huge mistake to use OnTrac? They have to lose money on all the refunds for undelivered goods.

First time ever using on trac they completely just didn't deliver my package even though it said delivered. They did nothing to help with my package except say it's a shame that it's not there and to contact the vendor. They have no "photographic technology" to take photos of the package that they deliver… they have absolutely not verification to tell you that your package is delivered besides a small statement that it's been delivered. Just know if ur vendor uses on trac expect to not receive your package at all because they either don't deliver them at all and take them or they just never get to your address

This company, not once but twice, delivers to the 55+ park where I live and instead of bringing to my home leaves the package on the sidewalk outside of the community building. They document the package as being left in the lobby of the community building. The trouble is that the building is locked at 5:00 pm.and they say package was left late evening. I will no longer order from any company who uses OnTrac for delivery. Never have trouble with UPS or Fed Ex finding my home...

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Ordered equipment through REI.com over Memorial Day Weekend (to utilize the sale they were running).

Order ended up being 3 separate packages: first was never received, OnTrac basically disavowed all responsibility. Immediately after I found out about this, I advised neighbors of impending arrival, just in case. Good thing I did, because neither of the last 2 were dropped off at my address either: BOTH were dropped at adjacent/neighboring houses (one on either side of my house).

Complaint was filed, and again ignored.

DO NOT SHIP THROUGH ONTRAC!