OnTracReviews 1,481

I received a package today with a note to stop harassing drivers or no more deliveries. I have included pictures of what the drivers have disrespectfully done to the property that I for one rent. The owner has informed me on several occasions the disregard for any direction to properly access the property. I believe the full facts of a situation should be reviewed before a threat is made in regards to customer service. The land has now had to be tied off to keep the drivers off of it regardless of the directive given not to drive on the area as it is a yard and seeded for lawn. Any ideas on how to rectify the situation? It is everyone's responsibility to be respectful no matter where you are. Not once has a directive had to be given to an Amazon driver or UPS or even the sheriff's department. So I am asking for your response on this. I am not pleased with placing my concern as a review there is no way to contact anyone to resolve the matter. I have had deliveries at this address for a long time this is a new behavior and problem. Can I get some help here?

No matter how many times you leave them instructions they will not follow them and make your delivery late by days.

Ordered on Temu and this time they chose this service for delivery. My package has literally been sitting at the airport for 5 days (after clearing customs).

Package was supposed to be delivered in 12/6, three days later there is no status update and item hasn't been delivered. I used their customer support inline form, their text message option but I am getting no response regarding the whereabouts of my package. I tried calling, the automated system sends you to ontrac.com and hangs up. Useless and horrible, they shouldn't be allowed to operate

Amazon has always been on time with deliveries, but this time the delivery was handled by Ontrac. On the evening of the scheduled delivery day, the delivery date changed to the next day. However, the next day came and still no delivery. The reason given was that they couldn't find the address - which is quite amusing, to say the least. You're in the delivery business, you have GPS. Amazon has NEVER had an issue finding us. Plus, there's a doorman at the reception who always accepts the packages. Let me emphasize that in 3 years there's never been a single issue, but these guys managed to surprise, and not in a good way.

How am I supposed to know if they got my package or when it's being delivered. This delivery service needs shut down.

I had two different orders that were supposed to be delivered by OnTrac. I didn't receive either item after having to wait multiple days where they marked there was an Exception due to weather on the tracking report even though there was absolutely no bad weather in my area. One package was marked as undeliverable and one was marked as delivered with no photo or description of where item was left. Absolute liars and no accountability or care that packages have gone missing. Now if I see that a company uses this delivery service I won't make any purchases with them.

I had forgotten to add my apartment number to my shipping address. This was my first time hearing about OnTrac so i searched them and freaked out because it didn't seem very reliable based on reviews. I found the number to reach them through text and did so, not feeling too hopeful. They got back with me promptly and I did get my package in a timely manner! Very helpful.

This company OnTrac appears to be a legit and reliable delivery company, my personal experience with them is that they never deliver my 2 orders, when I contacted them by email and txt massage they said that my order were on hold for inspection, and that it will take several day for the release of my packages? Then two hours later they sent me a text saying that my packages were delivered at my front porch! That never happened, the company lie about delivering my packages and I tried to contact them again but they that my case was resolved and delivered, they ignored my email and text massages and when I tried calling them they sent you to ontrac.com for any tracking packages! I do not recommend on track the costumer service is very bad and they lie to keep Custumer properties it to cover their unprofessionalism to be responsable for the deliveries of their driver! No photos were provided to me as proof of their delivery because they were lying about it. I AM VERY UPSET THAT THEY ARE SO UNPROFESSIONAL! This is not a legit company they are scammers.

This companies drivers are full of thieves. They tell you your packages are delivered when they're not and when you try to find out where your packages are, they tell you to get a hold of the seller they don't do anything to help find the packages they just allow their drivers to steal your Products that you purchased

I placed the order thru Amazonand really wish I could have seen the reviews for the shipping company before I placed my order. It has been over a week for my tv to travel 100 miles, and they even had the balls to say my office was closed when I was standing in the lobby and got the text message.

I KNOW the person delivering with this company either lost or took my package because even though it said it was delivered, it wasn't, and I can check my outdoor cameras to see if someone actually came that day or not. I get a notification every time someone approaches, including cars/vans driving by. I even gave them the benefit of the doubt and checked with my neighbors to see if maybe they delivered to another house by mistake, which can happen sometimes. Nope. OnTrac claimed that they couldn't help me because too much time (18 days) had passed since they listed my item as being delivered. They basically absolved themselves of any wrongdoing. Apparently, they have done this kind of thing often based on what I read when I typed "OnTrac reviews" into a Google search. Companies want to use them because they are a cheaper option, but then customers get screwed over.

Ontrac is the worse carrier service for any company to use to deliver for them. They steal packages update their tracking system that it was delivered knowing they stole it or delivered it in space somewhere. You go to the company you ordered from trying to get a refund because you really didn't get your package(s), the company will give you a hard time before they will give you a refund because Ontrac put lies on their tracking system. Companies stop using this carrier. This carrier is the worse. Please listen to your customers they are telling you what this company is doing to your customers packages. Stop using Ontrac they are stealing like crazy. They are delivering so many packages to incorrect addresses. This is not fair to us as customers. Stop using Ontrac please.

If I could give ZERO STARS I WOULD! Any package that I have had delivered by OnTrac has either been left in the middle of my muddy driveway, in the middle of my yard or somewhere random where I have to go searching for it. They show up at 10-11 pm and wake up my kids from making my dogs bark. This service is absolutely garbage and needs to be put out of business! What kind of awful people can have so much disrespect for other peoples things? Absolutely ridiculous.
They say on the website how they handle with care and all this, then do the opposite. I'd say that's false advertising and a LAWSUIT waiting to happen! Get it together OnTrac!

4 orders all delivered to wrong address twice. The driver left a photo of the door where he dropped my packages. It was at a business, not a house. I used their chat feature, they opened an investigation and nothing came of it. I gave them specific instructions to find my place and a telephone number to call if driver was still having issues. Temu resent all of my orders and again didn't receive. Located the business they left them at and of course they said they never got them. So that's a total of 8 packages they messed up on. Worst company ever. Toddlers listen better than they do. Place left and then my door. First one is their driver's picture of the door they delivered to.

My package has been out for delivery for 5 days now. I have gone thru their process to try to get an answer 4 times and have never got a reply from their so called customer service. Very bad

Pkg from J.C. Penney was to arrive 12/1. Got message late in day that needed more info to deliver. Within 3 minutes text back specific directions. Again on 12/3 got another message same problem! Chatted with online person, verified all info was correct and again gave directions. First time using, will be sure to ask companies of delivery company. Stated how dissatisfied I was and I will contact jc penny and my credit card company on 12/4 of this and ask for refund, if not here by noon on 12/4. Think I am sticking to Amazon! Bonnie Hunt

My fantastics order was being shipped through them. I live in a townhome community that's not gated whatsoever. Never had 1 problem getting a package. Amazon delivers same day here. They sent me a message saying that it was unable to deliver my package. I inquired about it and they told me that they ran into problems delivering because they needed a code to get in the gate. We do not have a gate and i told them that. They told me that they will relay the message to the carrier for another attempt. Failed again. After the failed i pleaded to go pick up the package because it was a Christmas gift. They said they don't allow that and they are sorry for my experience and to have a good day. No fixing anything. Never delivered the package. Fanatics has stated that they have had these issues with this carrier frequently now.