OnTrac

If you believe in getting 403 errors while tracking, long wait times for your packages, not knowing where your package is for 2-3 weeks, customer service responding after late package deliveries and your package thrown like a frisbee. Ontrac is perfect for you.

I rarely write reviews, neither negative nor positive, but this company is so bad that I feel the need to. I can see that many others have unfortunately experienced service, or lack thereof, from OnTrac/Lasership. My package was stolen I am pretty sure, because it has been stuck in the same place for over a week. It's impossible to get in contact with their customer service too. This is just unacceptable.

I placed an order through the children's place and it was shipped with on trac. The company I ordered from is amazing, but this shipping company has been a nightmare. I received a notification that it was delivered but there was no package outside, or in my mailbox. I live in an apartment complex in a townhouse. I eventually found my package by the front office, damaged and smells like mildew. The customer service for on trac is absolutely horrible and it's next to impossible to get a hold of anyone. If I could have given this review less than 1 star, I would have.

Honestky, I was worried about my shipment after reading the reviews on here. To my delight my experience was absolute perfection. Recieved package 3 days ahead of schedule. Perhaps most shipments have a positive outcome but people are less motivated to post when things go well. Food for thought.

I was waiting for 5 packages from SheIn and Ontrac lost all of them! I checked tracking and it said delivered and apparently left at the reception. But we don't even have a reception here! Called their customer service and they were supposed to investigate it. 2 days later I get an email from them that after their investigation they came to conclusion that the packages have been delivered. I mean seriously?
And they advised to contact the seller.
How tf is seller responsible for them stealing my packages?
Because of them I am afraid to order from SheIn again.

I love shein but unless they stop shipping with Ontrac, i won't be ordering from them anymore. Ontrac is notorious for losing packages.

A car pulled up, and was rooting through their trunk for a long time. She walked part way up the driveway and proceeded to throw the package (that had glass in it) the rest of the way.she had no idea I was watching.

If there was a 0 that's what they would get. 1st can not call busy busy busy then I get another #to call due to packages being delivered to a PO BOX the address is on there it tells me need more info and to go and fill out forms I HAVE DONE THIS 7X'S WONT LET ME GIVE MY ADDRESS WON'T TELLS ME TO CALL TEMU, TEMU TELLS ME TO CALL ONTRAC!

I am not getting my package's that i paid for. Whom-ever is delivering doesn't know what they are doing.

From my photo's you can clearly see what i am talking about!

My Front door. Opposed to where-ever the delivery person is leaving it. (But they stated it's at my Front Door)

This is becoming a constant theme with Ontrac, with no help in return

Guys, as affordable *******@SHEIN_Official is, the headache isn't worth it. Lesson well learned. As consumer, we do have a choice on where we're spending our money. I try to speak to them to no avail. My package was never received by me. I wouldn't go through the trouble of filing A police report just because that's something to do. I offered to give the police report as proof that I am not lying. 2 neighbors have said that they have seen *******@OnTrac_Shipping driver take the package with them. Am I getting a refund? Nope. The money spent isn't much but Being told that "they no longer can entertain this" is upsetting. From now on, any company that *******@OnTrac_Shipping won't get my business. I think that is the only way to hold them accountable.

What a poor shipper... this is the second time my package of perishable food was left at my door at night with no indication that your driver was even there,, no knock, phone call, smoke signal. NOTHING. So it sat outside in 100 degree weather... Now this driver is the same as my prior week food delivery, that one was also left outside all night. That time my cameras caught the driver drop my package, then kicked it over to the front door. If i had a choice in a shipping company, it would not be ONTRAC. I trust the PONY EXPRESS with getting my stuff on time.

Drivers don't care,dropped the packages in the wrong units number,customer service is bad they don't answer the calls.
Bad Bad Bad experience.

La peor compañía de entrega, los paquetes nunca llegan y los marcan como que si los entregaron. Que se puede hacer para q cierren esa compañía?

For whatever reason somebody at on track takes a big black permanent marker and writes a different address on my packages at which point they then get delivered to the different address even though the correct address is on the f****** label

My packages has been open, keep over night marked delivered. Today the driver walked through my yard then threw my packages that is it for me. I will not make any orders EVER AGAIN!

4 times a company I ordered from used Ontrac. ALL 4 times I never got package(except when I caught the driver pretending to drop it off and trying to leave with my package). First they delay and weeks later they say "out for delivery" and 2 minutes later it says "delivered". One time i knew I was getting my package and I stepped out and there was a guy in a car(standing by his door) and I saw him scan a package and put it in his back seat and when he's about to get in the car I said "excuse me is that for me" and he started stuttering and said "oh I rang your bell nobody came" (at that time I didn't know he scanned it to say it was "delivered", plus he never rang my bell) I didn't say anything and as he's handing me the package, I get a text saying "package was delivered". I put 2 and 2 together and realized he was about to steal it. I let it go since I got the package but a few days ago the package said "delivered" but I never got it and I was home all day waiting for it. I opened an "investigation" and let's see if they even penalize the driver because I know the driver will probably say "oh It might have been delivered to the wrong house", which will be a complete lie. I'm not letting this go. I'm Gona make sure ontrac drivers are held accountable. I will protest if I have to. I will go on a hunger strike if I have to. I don't care anymore, I know they never hold their drivers accountable that's why they keep doing this. Just imagine how many packages they stole.

I give this company a -0
This company is terrible Yes, I received your message stating that a picture was taken showing that the box was delivered.
Yes, it was delivered to the WRONG house so l'm being penalized because a person can't read and comprehend. I received an email Stating ask your neighbors, as if they're going to give me my box back. This is a joke and very unprofessional.So I'm out of my hard earn money because you're delivery person can't read or stole my package.Wow! This is total BS and I will never order anything from this company again.
This a Sorry a** company &@fashionnova isn't any help they saying the same bs this dumb $#*! company saying. It's been delivered yea to the wrong house. Oh it's gets better I find the house & boom no package at least not mine. My neighbor shows me the package which is from teum with his name on it.So that mean your delivery person stole my package and just did wtf they wanted to do. Fashion nova isn't any help either.
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This company suck's really bad never on time never able to track down your package they say it hadn't been shipped company sending packages sent me all the info that it was shipped and in the US this company says it's still overseas then miraculously packages arrive two days later than promised but wait it only took two days to reach the US AFTER COMPLAINING LOL AND I THOUGHT IT WAS STILL OVERSEAS VERY BAD COMPANY IF YOU ORDER AND THEY SAY THEY USE ON TRACK OR LS SHIPPING DONT SUBMIT YOUR ORDER CANCEL IT DO WHATEVER BUT DO NOT LET THEM SHIP YOUR STUFF VIA LS SHIPPING OR ON TRACK BOTH HAVE BELOW 1 star reviews

I had a package that they attempted to deliver but there was an error in my shipping address. When they attempt was unsuccessful I contacted them the day after and spoke to someone who said they would correct it and reattempt delivery within 1-2 days. Two days later I contacted again and the address was not updated and the agent then updated it and told me it'll be delivered within the next 1-2 days. The following day they gave an expected delivery date of Sunday. On the Saturday I just happened to check and they changed my expected delivery date to Saturday but it also said "returned to sender". I called and the agent said sorry there's nothing she can do. Their updates are unclear and their agenda are unhelpful