Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of OnlyFans

OnlyFans

1.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate OnlyFans?
grey stargrey stargrey stargrey stargrey star

OnlyFans Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to rampant issues with scams and fraudulent behavior among content creators. Many users report feeling misled and express frustration over the lack of effective support from customer service, which often fails to address complaints or resolve payment issues. While a few users appreciate the platform's potential for interaction with creators, the overwhelming sentiment highlights a need for better management and oversight to enhance user trust and satisfaction. The company faces serious challenges in maintaining a reliable and secure environment for its customers.

This summary is generated by AI, based on text from customer reviews

service
148
value
142
quality
142

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
Follow Sukmy D.
Unfollow Sukmy D.
Share Review
Report Review

OnlyFans women are only there to RIP your money off you or constantly bombard you with messages offering pics and videos from $3-$30. The one I subscribed to was AZTRO RAE, at that time she advertised "You will get ALL my Personal content " ( that sentence was taken down after I complained to onlyfans) except she has never show her pubic area in 2 1/2 years and her boobs only about 10 times just butt cheeks and bikini pics, at $15-$20 a month! I got a 30% discount because she was running a SPECIAL! She has used other onlyfans names such as CryBabyDieBaby and LexaBabyX since she joined in 2019 because so many men got ripped off!
However check this site, especially the 3rd comment down because she did sell some nudity in her 2+ years on onlyfans and it's all over the internet.
https://nudostar.com/forum/threads/crybabydiebabyx-aztro-rae.*******/
Even her REAL name Alexa Hernandez is on some of these.
This site sucks and needs to be shut down because TOO many men are losing money and these women BRAG about just showing feet pics on Facebook, disgusting.
Below is what I basically what I paid $10 for! Almost the same thing she posts ion her Instagram.

+3
Date of experience: May 3, 2022
District of Columbia
1 review
3 helpful votes
Follow Justin S.
Unfollow Justin S.
Share Review
Report Review

I highly recommend anybody to not go onto onlyfans because every time I spend money to see beautiful Women either naked or just in bikinis my debit card gets declined and I can't spend money anywhere then I have to get another card because the bank thinks it was hacked so please just so it doesn't happen to anyone else stay away from that website

Date of experience: May 3, 2022
California
1 review
1 helpful vote
Follow Aireal B.
Unfollow Aireal B.
Share Review
Report Review

Link-@Flowergirl916
April 30, 2022

I'm a creator and I've had a great time so far using onlyfans! I see a lot of bad reviews, but honestly i think people just have to find an honest model like myself that actually follows through with her word! There are plenty of us on here don't worry!@Flowergirl916

Date of experience: April 29, 2022
Germany
3 reviews
2 helpful votes
Follow Steven S.
Unfollow Steven S.
Share Review
Report Review

Red light warning! It would be very unwise to put your credit card details on Onlyfans! They are a pack of crooks. They have ripped off many people including me. They don't value their clients on OnlyFans. They have billed me for 3-month subscription and suspended my account for no reason one day after this payment. They still have not given me access to my account, their customer support is dreadful and useless. Don't give these crooks a cent!

Date of experience: April 24, 2022
Cyprus
1 review
5 helpful votes
Follow Tom H.
Unfollow Tom H.
Share Review
Report Review

Misleading baits
April 24, 2022

Some creators' introductions on their profile are misleading and manipulative letting you to believe you are going to see nudity but actually its the same or similar content as their socia media! And not to mention that others have extra and extra paywalls. This site should be obligated to have individual creator reviews so the innocent consumer is not baited! Really trash site not worth it.

Date of experience: April 24, 2022
Illinois
1 review
1 helpful vote
Follow Jane G.
Unfollow Jane G.
Share Review
Report Review

Fallow me on my ig soyjanet. Gonza! And I will talk to u for free! No scam! I post fun content! And enjoy talking to people!

Date of experience: April 23, 2022
Canada
1 review
0 helpful votes
Follow Kristian C.
Unfollow Kristian C.
Share Review
Report Review

Exploits Creators
April 21, 2022

Ive been trying to recieve my payout for roughly a month now, and my god is dealing with customer service a headache. Ive tried regular banking and Skrill, neither are being accepted and the zendesk ticket system wont send my photos either, meaning I cant get my issue escalated.

Thinking of starting on OF? Dont. The platform doesnt help with exposure, youre honestly just better off exchanging venmo or paypal details in your social media DMs. Hell, with the cut OF takes, you might as well just buy a domain name. Especially where there is no guarantee that this glitchy website will actually send you your earnings, customer service also will do anything to avoid actually helping you.

Date of experience: April 20, 2022
Ohio
1 review
0 helpful votes
Follow Fjara B.
Unfollow Fjara B.
Share Review
Report Review

Bullwashin' BASTARDS
April 16, 2022

I made an account last year (Nov 2021) and was making damn good progress with a $10 flat rate sub price [NO PPV posts] until they decided to 'take back' their own ToS/ CG. My bf made a profile and was verified so I could tag him per OF ToS in the videos where he was a contributing member. Please note that all media was either me solo or just he and I. Months later, they removed the videos claiming that I never tagged him when when I know for a fact I did. Kinda weird that my BF got verified for his account, was approved, media unlawfully removed, and they STILL charge his CC to sub to my account... hmm... If that's not fraud and unfair practices then I don't know what is.
Then there's the bull$#*! with the "Acceptable Use Policy". If me using a Vibrater, Dildo or a Rubber Ducky gives you 'anxiety, offends, inconvenience or likely to upset' you (per section 5 para. H of AUP) then why tf are you on OF?! After months of success & compliance to earn a supplemental income resulting in having the rug pulled out from beneath me with no breech in any legality is BEYOND UNACCEPTABLE!
If you're an artist or a SW or whatever, seek another platform. I went from sitting in the top 10% of all OF Creators to now I have less than 5 fans due to the screeching halt of solo work. Screen shot included to prove my point.

Date of experience: April 16, 2022
Arizona
1 review
0 helpful votes
Follow Adam K.
Unfollow Adam K.
Share Review
Report Review

Onlyfan is a dishonest and theiving site. Onlyfans will allow your money to be fraudulently stolen from your bank account and do nothing to protect you or to correct the theft.

Date of experience: April 4, 2022
Tennessee
1 review
2 helpful votes
Follow Beth J.
Unfollow Beth J.
Share Review
Report Review

Too out of hand
April 1, 2022

The content is too explicit. Society is too dangerous to handle a platform that promotes deviant behavior. Since the platform came into existence young women have been sexually assaulted by stalkers. The content isn't private and it doesn't protect posters careers. We don't need another platform that only look out of their wallets. What about the human lives that are affected. It's called back because you really need to watch your back once you make a post.

Date of experience: April 1, 2022
Maryland
1 review
0 helpful votes
Follow Matthew S.
Unfollow Matthew S.
Share Review
Report Review

This is a great website for many mediums to recieve exposure on. It has great usability, a great platform.

Date of experience: March 27, 2022
South Africa
1 review
0 helpful votes
Follow Manda B.
Unfollow Manda B.
Share Review
Report Review

I've been contacting onlyfans support every 2 days for a month to resolve my payout issue - I have not been able to withdraw my funds for a month! I haven't been getting any update on what the problem could be and if they can resolve it and it's so frustrating! I am very disappointed in their customer service!

Date of experience: March 25, 2022
Michigan
1 review
2 helpful votes
Follow Doug J.
Unfollow Doug J.
Share Review
Report Review

More than a dozen women just straight up $#*!s! Ask non stop for "your" personal vid then send a bs 20 second if that vid not anywhere near what you asked for! Don't believe me that's fine! Just tell any of these crooks youve got more for $2 less and watch how fast you get deleted!

Date of experience: March 15, 2022
NL
1 review
0 helpful votes
Follow Bass N.
Unfollow Bass N.
Share Review
Report Review

Sh*ty service
March 15, 2022

When you are paying money, the least you would expect is to get value, or at least get to pay the money,
My account wasn't verified, and they limited the account until I get verified (which shouldn't be mandatory considering the content of the website), I verified my account, provided all needed dox, and contacted them to enable me pay the money, no one replied for over 24 hours, and the offer available for some content was expired.
What a stupid methodology.

Date of experience: March 15, 2022
Australia
1 review
0 helpful votes
Follow Austin N.
Unfollow Austin N.
Share Review
Report Review

Absolutely terrible
March 13, 2022

I went to verify my credit card. The system said it would debit a small amount and I would need to enter the amount to confirm the card. The system also said if the amount wasnt in USD, which it was not in my case, I'm Australian, the right USD amount was part of the payment description. The problem is, the USD was nowhere to be found, so Onlyfans lied. So I failed to enter the USD amount. Went back and forth with this arrogant & densed customer service girl and got to nowhere. She said I need to wait 24 hours to verify again. Waited 24 hours, the system now asks to debit another amount. I'm not going to be fooled twice. Absolute BS of a company. The customer service is horrible. Hope they can find a more ethical place to work at at their next jobs. My goodness.

Date of experience: March 12, 2022
RU
1 review
3 helpful votes
Follow Nicole ..
Unfollow Nicole ..
Share Review
Report Review

Thieves and scammers
March 10, 2022

Hello. I've been working for OnlyFans for several months and this situation has already happened to me several times: a person subscribes to me, buys content / tips me, and then the payment is canceled. This user keeps my video or photo. Site support does not help, but only sends a standard response that the transaction seemed suspicious to them. A user with content, and I am without money. Very bad site, I do not recommend working with it.

Date of experience: March 10, 2022
New York
1 review
0 helpful votes
Follow Love G.
Unfollow Love G.
Share Review
Report Review

The subscription cost $20 and she does a 10% sale often so it's really $18. Almost everything is PPV and the stuff thats not PPV is just lewd photos and 10sec - 1 min clips.

Date of experience: March 2, 2022
Australia
1 review
0 helpful votes
Follow Brian W.
Unfollow Brian W.
Share Review
Report Review

Only fans allowed my credit card to be used for subscriptions. I am not a paying member, nor do I have an account.

Date of experience: February 15, 2022
Florida
1 review
2 helpful votes
Follow GS L.
Unfollow GS L.
Share Review
Report Review

I recently discovered a debit on my bank account for $100 on 1/7/21 from this company and a credit for $100 on 1/9/21.
I have never visited their website and had no idea until recently, what the website was about.
I don't even want their name being mentioned in the transactions section of my bank account.
This is very disturbing to me.
I wish there were a no star rating to select.

Date of experience: February 5, 2022
Illinois
1 review
2 helpful votes
Follow Roy J.
Unfollow Roy J.
Share Review
Report Review

AIWA,@aiwa_only
February 6, 2022

AIWA is Rita and from she is from Russia. She is gorgeous. The face of a supermodel and a perfect petite body. It's basically like having your favorite supermodel, home alone doing the naughtiest things you can imagine, all while being professionally filmed. All solo, and all filmed in 4KHD with exceptional sound! Her style makes it feel like it's just you and her, one on one. Rita has always responded to me in a reasonable amount of time, and oh so cool. Additionally, she just has great taste and style, and a real talent behind the camera. If you think I have over sold her or too good to be true, just check her out for yourself. You won't be disappointed!. She is definitely my favorite, rates 10/10.

Date of experience: February 4, 2022