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OnlyFans Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to rampant issues with scams and fraudulent behavior among content creators. Many users report feeling misled and express frustration over the lack of effective support from customer service, which often fails to address complaints or resolve payment issues. While a few users appreciate the platform's potential for interaction with creators, the overwhelming sentiment highlights a need for better management and oversight to enhance user trust and satisfaction. The company faces serious challenges in maintaining a reliable and secure environment for its customers.
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I have tried to make contact with only fans via their support email address having been wrongly charged but all you get is an automated reply. They ask you to type your query above the line but it doesn't allow you to do it so you will never progress a complaint.
I will never use this site again and i would warn anyone to beware.
Very poor customer service in general -- they seldom respond and when they do it's a standard template that does not answer your question. Also, they had a major outage for several consecutive days last year. They promised to provide a prorated credit to customers but never did it. Finally, their terms and conditions are not focused on protecting customer interests. For example, I've noticed that if you try to cancel any transaction you will be banned from the site forever. Recently someone sent me a wrong link and I wanted to dispute the charge with my credit card company because I was misled. I'm sure I would have gotten my money back but onlyfans would have probably shut down my account, which is not fair. I don't feel this obscure UK company stands on my side.
Paid for a video, it wouldn't play. It wasn't my system. They wouldn't fix the problem or refund my money.
DON'T BUY ANY VIDEOS
Website is poorly laid out and not intuitive. Site has several bugs even though it is very simplistic. Customer service usually writes back within 24 hours but responses are unhelpful and borderline condescending. No help is given through the customer service email. They only review you to FAQ portion of website. When an obvious mistake has been made on their end they only respond with accusing you of doing something wrong and saying there is nothing they can do.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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