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The company enjoys a generally positive reputation, with customers frequently praising the quality of products and the ease of the ordering process. Many reviews highlight timely delivery and a good range of items available, contributing to overall customer satisfaction. However, some concerns arise regarding delivery delays, particularly for international orders, and occasional discrepancies in product sizing. Additionally, while customer service is often regarded as helpful, there are mentions of challenges with return policies. Overall, the company demonstrates a commitment to quality and customer satisfaction, though improvements in communication regarding delivery timelines could enhance the customer experience.
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The description said the chimney cap was stainless steel and the one I received was painted black. I was very disappointed.
Fast shipping! I received a coupon to make it a reasonably priced. Product works as discribed.
Very easy, quick delivery.will definitely order again
Seamless. I found what I was looking for. The package arrived within 3 days.
Online Store site is easy to navigate and find items. Also happy that I received $10.00 off as a new customer.
My caregiver needed gloves so I ordered two boxes of medium gloves which didn't fit and now I'm stuck with two boxes of gloves
Dear Amanda, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy website navigation. All information available.
Seen the product online, the cute mini jars caught my eye. The jams are very tasty!
Arrived on time and great product./////////////////////////////////
Onlinestores is the parent company of a wonderful store called The English Tea Store.
Onlinestores is the absolute worst to deal with should you have a problem. I've bought A LOT from the ETS and one of the items did not taste right. As it was via Amazon, I had to contact the seller. OMG, you'd think I'd committed a major crime! I don't know where these Onlinestores sellers are located, but I was treated like a thief, a sneak, for trying to dare to get a refund for a small packet of bad tasting tea (Irish Cream Tea) I'd ordered this before and had been extremely tasy. The person responding to me was very J'ACCUSE, I could see the finger wagging and the "Aha, I caught you." It was ridiculous and angering. Customer service, don't make me laugh. I filed a complaint with the BBB and am waiting to see what these Onlinestores creatures will do. Make sure you're not dealing with Onlinestores or you'll be SORRRRYY.
Dear Denise, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Gloves are not the best quality but will do the job
I have to hand it to Onlinestores.com for this recent transaction of mine. They are an outlet for a number of other sites/stores including Fireplace Sales. I bought a rather expensive piece of gear from F.S. And in spite of the "no return" policy on that item Onlinestores granted me a return as it simply didn't work for my situation (gear was not defective at all, just not right for me). It's nice to have a shop that will actually understand and work with you. Big high five to them.
I ordered according to their chart on the website and it came 5 inches smaller in bust an 2 in the back. They want me to pay 15.00 for replacement.Their mistake Not mine.Also China based not California as website stated
Absolutely terrible customer service. I sent an email to the company detailing my experience. I don't feel like writing it all over again but basically shipping address was entered wrong, I didn't even realize it. The site must have an autocorrect address feature or something. Anyway, I was told they would refund my money minus shipping since I never received the package. Then later was called back and sent and email saying "No we're not refunding you." You can either order it again or you can go and get the package from the address it was sent to. Really? Those are my only options. Where is the customer service? Buyer Beware. Also the pricing in the website is deceiving, read the fine print.
Hello, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Items came very well packaged. Everything was delicious. The package arrived on time and no damage. Enjoyed the gift basket immensely.
I love v force vantage paintball mask and goggles please find this mask for me and help me In this to be true product
I ordered several items from Ebay at the same time, four of the items were shipped directly to me, the item from these people was returned to sender through no fault of my own. I was then told I had given the wrong address, odd that the other four items showed up one or two days prior to theirs being returned... not to mention the raft of items I order from Ebay weekly...
Dear Shawn, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Answer: You can reach our customer service team at [email protected].
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Dear Tina, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!