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As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
OnlineMetals.com Reviews Summary
OnlineMetals.com has a rating of 4.7 stars from 975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.
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Worked with your team to get the shipment broken down to allow for it to be shipped via UPS vs. Truck.
Only issue was that it arrived without a Packing Slip.
They stopped carrying 1/8" square stainless on the website. But found a supply very quickly for me via online chat, and at a fair price.
Thanks for the feedback Nehemiah! I am glad we were able to source that material for you! If you ever don't see something you need, just hop on our chat, or give us a call, we can see what we are able to do for you!
Always great service and materials are first class and well packaged.
Thanks for the feedback Mark! I am glad you had a great experience with us! We try to make sure all of our materials are packaged to prevent damage.
Thanks for the feedback Billy! I am glad the ordering process was easy for you to select the materials you needed!
Place my order, got my part on time as promised, product well packaged to prevent damage.
Thanks for the feedback Jack! I am glad the material arrived to you in time, in great condition!
It is always a great experience to buy from Online Metals. They have a great selection and the prices
Are very reasonable. They ship very quickly.
Thanks for the feedback Kedric! I am glad you are able to rely on us! If you are ever getting a larger quantity, please let us know, our amazing customer service and sales team might be able to offer better pricing!
Every time we order form Online Metals, the order is cut and shipped quickly. Customer service is always quick to respond to any status inquiries and other issues as well.
Thanks for the feedback Ian! I am so glad to hear our customer service team was able to help you! We pride ourselves on having a great team who is happy to help!
Ups lost my shipment I called in to online metals and the woman who took my call was very apologetic and reorder my material and sent it next day air free of charge. Thank you very much online metals.
Thank you for the feedback Ricky! I am so glad our team was able to resolve this issue for you, and I'm sorry to hear UPS lost it!
Perfect for my small scale projects. I have used several different sizes and shapes of the brass bars, and they are perfect.
Thanks for the feedback Ashley! Glad we can provide the material needed for your projects!
I placed an order for aluminum sheet material, unfortunately labels got swapped at the factory and I received someone else's order. When I contacted online metals the problem was dealt with immediately and effectively. I now have the correct parts and all is well!
Thanks for the feedback Bob! So glad our amazing customer service was able to get this taken care of for you!
Good material. Dropped one star because two corners were bent on one piece.
Thanks for the feedback Ted! I am glad our material worked out for you, but I do apologize it was bent! If you are able to send pictures to our email we might be able to get some sort of partial refund for you! Our email is [email protected]!
My experience was informative, and easy. Thank you.
Thanks for the feedback Kevin! I am so glad you had a great experience, let us know if you ever need help!
Outstanding service and reasonable prices! Prompt shipping and extremely good protective packaging for shipping. I would not go anywhere else for aircraft sheet, plate, extrusions and tubing.
Thanks for the feedback John! I am so glad you love working with us! Our customer service team is always happy to help!
Fastest shipping in the business! Ships the same day most of the time
Thanks for the feedback John! Yes, we try to get all orders shipped the same or following business day to ensure customers will get it within their timeframe!
They have great communication after ordering and the shipping was fast.
Thanks for the feedback Jeff! I am glad we are providing you will all the information on orders, we pride ourselves on our customer service team who is happy to help!
The online site is easy to use. Great material selection! My orders are shipped and received very promptly. My products were well packaged and arrived with no damage. There were no mistakes with what I ordered. I'm very pleased to do business wi;th this company.
Thanks for the feedback Lonnie! I am glad you had a great experience wit us! We strive to get all of our orders shipped out the same or following business days as long as they're in stock! Hope to keep doing business with you in the future!
Thanks for the feedback Troy! I am glad we were able to give you a good shipping time with a good price!
I placed an order for some metric tubing. I received the order and the MTR was not attached, which should have been attached. I requested a copy and a couple of days later I received it. I found out that the material is not DFARS or DOMESTIC. In this case, the job does not require DFARS or DOMESTIC material. It would be great if you could have a choice or list what it is to avoid having to make a call or finding out after the material is received.
Thanks for the feedback Marcello! I will be reaching out to you shortly!
As a returning customer, I recently purchased from Online Metals stainless steel square tubing (304 series). Their prices are good and the special 20% discount was significant. Order processing and shipping was fast. I continue to recommend Online Metals.
Thanks for the feedback Peter! I am glad we were able to provide you with the materials you need. We are constantly working to add more products to our website to further service our customers.
Thanks for the feedback Lynn! I am glad that you had a good experience placing an order. We always do our best to make sure orders ship out the same or following business day, glad it made it to you in a timely manner!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback Ellen! I am glad we were able to work with you to get your material shipped with UPS. I do apologize about the packing slip, those are supposed to be sent, if you ever don't get one, email us at [email protected], and we can send it over!