On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
OnlineMetals.com Reviews Summary
OnlineMetals.com has a rating of 4.7 stars from 947 reviews, indicating that most customers are generally satisfied with their purchases. OnlineMetals.com ranks 4th among Hardware Store sites.
We monitor reviews for authenticity
I was very happy with all the transaction and delivery. Will keep doing business with you in the future.
On time as usual. Got my stainless steel in 3 days at a good price. That's why I keep coming back to them.
Oliver, thank you for your continued trust and for sharing how excited you are with your on-time orders and pricing. We strive to keep up our promise to delivering exactly what you need, right when you need it. Your loyalty means the world to us!
Finding the material I needed was quick and easy on their website. Delivery was prompt and the material was carefully packaged.
Thank you so much, Chris, for sharing your positive experience! We’re glad to hear the website was easy to navigate and that your materials arrived promptly and safely. We look forward to helping with your next project!
We received our product yesterday and I was very pleased with the quality of the brass and the solidity. This was a sample for our customer and I can see we will be ordering again from you. Amazing
Thank you, Christi, for sharing your experience with the brass metal trims. We're thrilled the quality and sturdiness met your expectations and we look forward to supporting your future orders!
Online Metals has really upped their game in the online marketplace and it's become one of my go to vendors for small Plate and extrusion sourcing in recent months!
Thank you so much for loving the improved site, Luis! Your trust in choosing us as a go-to vendor really means a lot, and we’re committed to continuing to support your projects with top-notch service and quality. Looking forward to helping with many more orders ahead!
Thanks so much for sharing your experience, Jerry! We're thrilled to hear your order arrived quickly and helped keep you up and running—fast shipping is something we strive for. Looking forward to serving you again soon!
You guys saved me. And if my product is successful I'll need a lot more.
Thanks so much for the kind words, Brad! We're thrilled we could be there when you needed us, and we look forward to helping with orders big or small as your project grows.
I've ordered small batch materials from Online Metals a few times now and it is always a straightforward, easy process. I get exactly what I ordered quicker than could be expected.
Ian, thank you for sharing your experience and for the continued trust in your orders. We're glad to hear the process remains quick and as expected, and we look forward to making your future purchases just as smooth and efficient.
I ordered what I needed and quickly got what I ordered.
Thank you so much for sharing your experience, Richard! We're thrilled to hear your order reached you quickly and just as expected. Your satisfaction means a lot to us, and we look forward to helping with your next project.
We have used online metals a few times this year. Each time our order arrives when promised and exactly as we ordered. Pricing is what we expect for our industry but saves us the hassle of having to pick it up. We will continue to use them.
Thank you, Steve, for taking the time to share your positive experience. We're glad to hear our reliability and pricing continue to meet your expectations, and we look forward to supporting your orders in the future. Your satisfaction means a lot to us.
I ordered three pieces of aluminum over the weekend. They got in touch to let me know those were still in transit and there would be a one-day delay. These things happen, and I consider them getting in touch to be great customer service.
Bob, thank you so much for acknowledging how we handle delays. Keeping you informed during any delays is very important to us, and I’m glad our communication made a positive difference. We truly appreciate your understanding and look forward to serving you again soon.
Hi Jim, thank you so much for your kind words! It’s great to hear that our selection and delivery met your expectations. We look forward to being your go-to for all your needs in the future!
Good! Everything was as I expected and fast shipping! Got the job done on time. Thank you!
Thank you for sharing your experience with your Caterpillar side cover order! We're glad to hear everything met your expectations and that the shipping was speedy enough to keep your project on track. It’s rewarding to know we could help get the job done smoothly—look forward to assisting you again!
I am happy with my custom orders and will use you guys again
David, thank you for sharing your satisfaction with the ordering process and the custom pieces you received. We're excited to serve you again and appreciate your continued trust in us.
They sent the wrong material first, but very quickly made it right without me having to return the wrong material. Super good service and I will use them again.
Thank you so much for your kind words, Allen! We're glad we could resolve the issue quickly and appreciate your willingness to continue working with us—looking forward to supporting you again soon.
I received my order in a timely manner and a good price
Hi Michael, thanks so much for your feedback! I’m glad to hear your order arrived on time and met your expectations price-wise—you can count on us to keep delivering quality and value. Hope to assist you again soon!
I ordered several custom cut AL. Some of them were distorted, not flat. I don't know if it was from the cutting or the shipping. I've ordered before and usually I'm happy.
Hi Richard, I'm truly sorry to hear that some parts of your custom cut aluminum arrived distorted. We take quality and customer satisfaction seriously and would like to make this right—please reach out so we can discuss how to resolve the issue promptly. Thank you for your continued trust in us.
If they don't carry it, you probably don't need it. Impressive inventory of shapes, sizes and alloys.
Bryan, thank you for your thoughtful kind words! We’re thrilled to hear that our extensive inventory and quick order processing made such a difference. If ever you find yourself searching for something new, don’t hesitate to reach out—we love helping customers discover exactly what they need.
This was one of my few orders from Online Metals. I make musical instruments, so I do more woodwork than metalwork but, once in a while I have to fabricate banjo hardware. I have bought brass to make my own parts before, and I have never been disappointed. This time was no exception. The parts were delivered to me quickly and I got to continue my building much faster than I had anticipated. The main two holdups in instrument making are having to wait on something to dry (glue, lacquer, etc.) and waiting on hardware to arrive. The wait for this hardware was very short.
Thank you so much for sharing your experience, Mark. We're truly glad we could help you keep your instruments on schedule with fast delivery and reliable products. Your support means a lot to us, and we look forward to assisting you with any future projects!
Perfect experience with online metals. Item was shipped very fast and was exactly what I ordered.
Thank you, Terry, for sharing your positive experience and for valuing our fast shipping and product accuracy. We're glad to have met your expectations and look forward to assisting you with any future needs. Your support means a lot to us!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Thank you so much, Pedro! We're thrilled to hear you're happy with the transaction and delivery, and we truly appreciate your continued support. Looking forward to assisting you with your future needs!