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OnlineMetals.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.

Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!

In short: we provide the materials you need to create amazing things!


onlinemetals.com
Northwood, United States
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OnlineMetals.com Reviews Summary

OnlineMetals.com has a rating of 4.7 stars from 977 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.

service
26
value
27
shipping
27
returns
6
quality
26
This company responds to reviews on average within 14 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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I had an issue with the order I received, it didn't have a PVC coating on one side. Honestly, i didn't check to see if the brass sheet I ordered automatically came with a PVC coating, but when I emailed saying i wish the sheet was covered, They immediately send out another. No questions asked. Because of this I was able to finish my project on time without losing time buffing out all those scratches!
Thank you Sharrell!

Date of experience: April 17, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Paul! I am so glad we could fix this for you. You can always give us a call before placing if you ever need to verify. Our number is 800-704-2157!

California
1 review
0 helpful votes
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PROBLEM SOLVED
April 27, 2024

Ordered from them, I made a mistake, they fixed it with no problems, can't speak highly enough about this transaction

Date of experience: April 17, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback! I am so glad we were able to fix that for you!

Missouri
1 review
0 helpful votes
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Satisfied with the experience
April 25, 2024

I received the order in a very quick time. The order indicated that it would be shipped in 3 separate packages, and all 3 arrived within 2 days of each other.

Date of experience: April 15, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Houstin! I am so glad we were able to get this to you as soon as possible, we strive to get all orders shipped the same or following business day if the material is in stock. Hope to have more orders placed with us, for you soon!

Michigan
1 review
0 helpful votes
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Good stuff for my purposes
April 25, 2024

Site is relatively easy to navigate. Offered a wide array of different metals that I regularly use for blacksmithing. I ordered a variety of products and received all parts of my order within 5 business days. I look forward to my next purchase from OnlineMetals.

Date of experience: April 15, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Brad! I am so glad you find our site easy to navigate, we are constantly adding to our website and upgrading it so the site can be as user friendly as possible! Thank you so much for the business, and definitely reach out for your order if you have a large quantity, and we can try to help you get better pricing!

Massachusetts
1 review
0 helpful votes
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I've ordered MANY items. Email does not give details about the shipment.

OnlineMetals.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Patty! An email with tracking should be sent, there must have been an error in our system. I will reach out to you shortly!

Texas
1 review
0 helpful votes
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Fast shipping
April 25, 2024

Always fast shipping and quality materials. I have yet to be disappointed with their service.

Date of experience: April 14, 2024
Online M. — OnlineMetals.com Rep
over a year old

Thanks for the kind words, Craig!

Florida
1 review
0 helpful votes
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It works
April 24, 2024

I use online metals from time to time and they work. It does take a little time to get the material but they're pretty fair priced.

Date of experience: April 14, 2024
Online M. — OnlineMetals.com Rep
over a year old

Thanks for the kind words Michael! We'd love to hear more about the time it takes for you to get material (maybe the type of material or your location) as we do our best to have quick shipping. Look forward to working with you again soon.

Texas
1 review
0 helpful votes
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Glenns barrel BBQ smoker
April 24, 2024

Affordable, low s/h, fast delivery. I'll look here first next metal buy.

Date of experience: April 14, 2024
Online M. — OnlineMetals.com Rep
over a year old

Thanks, Glenn! Glad to hear we were able to support your smoker build. Come back soon.

New Hampshire
1 review
0 helpful votes
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Good quality and delivered quickly
April 24, 2024

Ordered stainless sheets cut to 2 different sizes. Received them within 3 days and the cuts are accurate.
Ordering on the website is intuitive and is easy.

Date of experience: April 14, 2024
Online M. — OnlineMetals.com Rep
over a year old

Thanks Richard, appreciate the kind words. Glad to hear we are meeting and exceeding our expectations.

Texas
1 review
0 helpful votes
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Great experience
April 24, 2024

Great price, fast shipping and a great product. They have definitely gained a customer.

Date of experience: April 14, 2024
Online M. — OnlineMetals.com Rep
over a year old

Thanks TJ! Appreciate the kind feedback.

Missouri
1 review
0 helpful votes
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On time --- EVERY TIME!
April 24, 2024

Your -- VERY AFFORDABLE -- cut to size service is the best in the industry.
Thanks for providing that for your customer base.

Date of experience: April 14, 2024
Online M. — OnlineMetals.com Rep
over a year old

Better service and competitive pricing. Love to hear we are meeting our service goals, and thanks for the kind words!

Virginia
1 review
0 helpful votes
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I will buy again
April 23, 2024

Ordering was quick and easy, pricei was very good, shipping was reasonable and my items shipped very quickly. The items were also of great quality.

Date of experience: April 13, 2024
Online M. — OnlineMetals.com Rep
over a year old

Thank you, William. Fast quality is what we are all about here at Online Metals.

Arizona
2 reviews
0 helpful votes
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Expanded metal search & purchase
April 23, 2024

Surprised and satisfied with searching for what I wanted to buying / easy and complete transaction

Date of experience: April 12, 2024
Online M. — OnlineMetals.com Rep
over a year old

Thanks Mack! We are adding products and new categories weekly so continue to check back in soon.

California
2 reviews
0 helpful votes
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When you need a little bit of this or that, Online Metals gets it done quickly, and at competitive prices. Have been using for a few years now and would not hesitate to recommend to someone.

Date of experience: April 12, 2024
Online M. — OnlineMetals.com Rep
over a year old

Small quantities are our specialty, but if you ever need some larger volumes we do have a sales team happy to help! Thanks for the kind words Joseph.

California
1 review
0 helpful votes
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Order a 6061 aluminum plate. I have ordered a lot of material from OnlineMetals and I have always been happy with their products and service.

Date of experience: April 12, 2024
Online M. — OnlineMetals.com Rep
over a year old

Thanks Steven. Aluminum 6061 is our bread and butter, so if you ever need that product again do come back!

Washington
1 review
0 helpful votes
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I needed the material to make some aircraft parts. The shipment arrived surprisingly fast and very well packaged. Zero damage.

Date of experience: April 12, 2024
Online M. — OnlineMetals.com Rep
over a year old

Thanks Stu. Glad to hear our packaging kept your material safe. Looking forward to working with you again soon.

Texas
1 review
0 helpful votes
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Modifications
April 22, 2024

Both Orders were cut to exact measurements. Worked perfect for the job.

Date of experience: April 12, 2024
Online M. — OnlineMetals.com Rep
over a year old

Cut-to-size is our specialty. Thanks for the kind words, Shelley!

Utah
1 review
0 helpful votes
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Sales Tax issues
April 22, 2024

The product and delivery were great. There were issues with the sales tax exemption, the material was for resale, but somehow I was confused with a tax exempt organization.

Date of experience: April 11, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Ken! I apologize for the confusion. If you can send us your tax exempt cert, along with your order number we can definitely refund the taxes for you!

Texas
1 review
0 helpful votes
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5" square aluminum tube
April 21, 2024

Quality if the material is good, and the service and shipping was good.

Date of experience: April 11, 2024
Online M. — OnlineMetals.com Rep
over a year old

Thanks for the kind words Tom. We look forward to working with you again soon!

Minnesota
1 review
0 helpful votes
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What did i order?
April 21, 2024

Can you please describe what was purchased?
Not sure if someone from my facility purchased without letting me know, or if this email was meant for someone else? Last week I received conformation for an order that was for a different company.

OnlineMetals.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Allan! I will reach out to you shortly!