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OnlineMetals.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.

Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!

In short: we provide the materials you need to create amazing things!


onlinemetals.com
Northwood, United States
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OnlineMetals.com Reviews Summary

OnlineMetals.com has a rating of 4.7 stars from 975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.

service
26
value
27
shipping
27
returns
6
quality
26
This company responds to reviews on average within 14 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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S.S. Sheet
August 21, 2024

Order received and in sturdy packaging to prevent the sheet from getting bent.

Date of experience: August 11, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback John! I am glad the material came to you in excellent condition!

Oregon
1 review
0 helpful votes
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Great service
August 20, 2024

I like picking up my orders from your Portland warehouse

Date of experience: August 10, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Don! I am so glad we can have material for you conveniently in Portland!

Ohio
1 review
0 helpful votes
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Quickly filled order.
August 18, 2024

My steel order was filled in a quick time frame, and it was simple to pick up.

Date of experience: August 8, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Eric! I am so glad we could get this ready for you as soon as possible, to be used for your project!

Virginia
1 review
0 helpful votes
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Metal purchase
August 18, 2024

All was delivered packages securely and without any damage. Fast delivery also.

Date of experience: August 8, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Tina! I am so glad we could get you the material in the best possible condition!

Connecticut
1 review
0 helpful votes
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Custom Purchase
August 17, 2024

On line process worked as expected. Shipping was quick. Product was as expected.

Date of experience: August 7, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Bruce! I am so glad the ordering process went seamlessly!

Pennsylvania
1 review
0 helpful votes
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Order mixup under pressure
August 15, 2024

I ordered a 3/4" wide x 1/8" thick x 2' long SS bar with next day shipping and next day I received a 11/16" x 2' long SS round bar. They made restitution and sent me thw correct replacement bar and even let me keep the round bar, but it was sent by regular shipping, so I got it 4 days late. I appreciate that they have a great inventory, much if which is in stocks, acceptable prices, great shipping options, including free standard shipping, but don't expect accurate order shipment if you are under short time constraint.

OnlineMetals.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 5, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Anthony! I am so sorry this happened! I will be reaching out to you shortly!

Georgia
1 review
0 helpful votes
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Fast Service
August 14, 2024

I am a welder/fabricator in Pensacola, FL and can almost always find the odd-ball materials I need and I get it fast--fast--fast. Thanks a bunch

Date of experience: August 4, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Allen! I am so glad we could get you the material you need for all your projects. So glad they made it to you in a timely manner!

Kansas
1 review
0 helpful votes
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Quick delivery
August 14, 2024

My order arrived promptly and in good condition because they pack it so well

Date of experience: August 4, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Rod! I am so glad we were able to get you the material you needed in the best condition as soon as possible!

Oregon
1 review
0 helpful votes
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Rays order
August 13, 2024

It was shipped fast very satisfied with quality of item

Date of experience: August 3, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Raymond! I am so glad we could provide you with the material you need to satisfy your metal needs!

Pennsylvania
1 review
0 helpful votes
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Fast sorting and service
August 12, 2024

Easily found what I wanted and it shipped. Quite effortless

Date of experience: August 2, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Christopher! I am so glad the ordering process went through flawlessly to get you the material as soon as possible!

Illinois
1 review
0 helpful votes
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Excellent service and product
August 12, 2024

Product was exactly what I needed and as described in catalog. Delivery was fast.

Date of experience: August 1, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Terry! I am so glad we were able to get you the material you needed as fast as possible!

Michigan
1 review
0 helpful votes
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Copper sheet
August 10, 2024

Good service; good copper for single-point grounding plate.

Date of experience: July 31, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Gary! I am so glad we are able to supply you with the copper you need!

Texas
1 review
0 helpful votes
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Very prompt service
August 9, 2024

Very satisfied cut to measurements very prompt delivery

Date of experience: July 30, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Harolf! I am glad we can provide you with the cut to size material you need for any projects!

Washington
1 review
0 helpful votes
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Excellent Service
August 6, 2024

The shipment arrived quickly and was exactly what we wanted.

Date of experience: July 27, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Erika! I am so glad we could get you the material you wanted to you, in a timely manner to be used for your projects!

Michigan
1 review
0 helpful votes
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Happy customer for over 20 years
August 6, 2024

I found OnlineMetals.com back when they were a "startup" company and I needed a small order of a specific small quantity order of aluminum tubing.

They have been my go-to source ever since. Their Proto Boxes are worth every penny as well.

As a metalworking professional and hobbyist, I appreciate their wide selection and prompt shipping to my home address.

Date of experience: July 26, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Scott! I am so glad we can be a reliable source for you, for all your metal needs. We are happy to help, and provide you with the material you need!

Oklahoma
1 review
0 helpful votes
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Good clean material
August 5, 2024

I'm new to online metal but I've ordered a few things like aluminum rod and A2 rod. Good clean material and excellent shipping packaging.
I'll be ordering more in days to come.

Date of experience: July 26, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Manny! I am so glad we were able to supply you with the material you need for all of your projects!

New York
1 review
0 helpful votes
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Weathering Steel Order
August 5, 2024

Was very easy to order what I needed. Shipped quickly. Got exactly what I ordered with clean accurate cuts.

Date of experience: July 26, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Robert! I am so glad we were able to get you the material you needed shipped as soon as possible!

Michigan
1 review
0 helpful votes
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We looked around for some time for 4130 in 5/16" thickness to be machined into aircraft parts. OnlineMetals.com had the metal we needed in stock at reasonable cost, and they shipped it rapidly. I'll be sure to check with them again next time we need some raw metal.

Date of experience: July 25, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Ben! I am so glad we were able to get you the 4130 material you needed for your project. I can not wait to continue doing business with you in the future!

Michigan
1 review
0 helpful votes
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GREAT PRICES, FAST SHIPPING!
August 4, 2024

From start to finish, they exceeded my expectations in every way.
First and foremost, their prices are unbeatable. I shopped around quite a bit before making my purchase, and online metals consistently offered the best deals. They have a wide range of products, and I was able to find exactly what I needed at a fraction of the cost compared to other suppliers.

Moreover, their shipping is incredibly fast. I placed my order and was pleasantly surprised by how quickly it arrived. In this industry, timely delivery is crucial, and online metals truly delivers. My materials arrived well-packaged and in perfect condition, ready to be used for my project.

The customer service is also top-notch. The team at online metals is knowledgeable, friendly, and always willing to help. They answered all my questions promptly and provided valuable advice, ensuring I made the best choices for my needs.

In summary, online metals offers exceptional prices, speedy shipping, and outstanding customer service. I highly recommend them to anyone in need of quality metal products. They have certainly earned my trust and future business.

Date of experience: July 25, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Donnie! I am so glad we can be a reliable source, for you who can meant your time frames. Our fabulous team of customer service representatives is always ready, and happy to help!

Utah
1 review
0 helpful votes
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Well packaged
August 4, 2024

I received the shipment on time and without damage. It was packaged well. This was the first time that my order was fulfilled by a third party seller. Usually a seller sends a shipment notification with tracking number. Framing Technology Inc did not do that and so I used the order number with Online Metals and looked up the order on the Online Metals Web site and found the tracking information that way. Once I had that I could see that it was being shipped via FedEx and I could learn its expected delivery date and track shipment progress that way.

Date of experience: July 24, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Manning! I am glad you were able to get the tracking. An email should always be sent with the tracking, if you ever do not get one, please let us know, and we can investigate it!