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OnlineMetals.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.

Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!

In short: we provide the materials you need to create amazing things!


onlinemetals.com
Northwood, United States
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OnlineMetals.com Reviews Summary

OnlineMetals.com has a rating of 4.7 stars from 977 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.

service
26
value
27
shipping
27
returns
6
quality
26
This company responds to reviews on average within 14 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Order received..
October 6, 2024

Online Metals provided the right product and fast delivery. Will use them again in the future.

Date of experience: September 26, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback Wayne! I am glad we got the material to you in the timeframe that worked best for your project!

Texas
1 review
0 helpful votes
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I needed help finding a very specific cut that wasn't on the website, and was able to get the help I needed through the chat function, as well as having the order placed for me. Will continue to do business with Online Metals!

Date of experience: September 23, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback Angela! I am glad to hear about your great experience with us! We are always happy to help with any material or order inquiries!

Washington
1 review
0 helpful votes
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Ok but
October 3, 2024

Got what I ordered, arrived undamaged but shipping charges seem high.

Date of experience: September 23, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback! I am glad the material came to you in the best condition! I do apologize, UPS did recently up our rates with them, and all shipping costs get calculated with UPS through our website.

Ohio
1 review
0 helpful votes
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Brass Channel
October 3, 2024

We received our purchase fairly quickly. This was nice considering we were using it for a submittal sample.

Date of experience: September 23, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback Angel! I am so glad we were able to get the material you needed to you in a timely manner!

California
1 review
0 helpful votes
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Great service and quick delivery.
October 1, 2024

I appreciate the well organized webpage to get just what you were looking for. Great service and quick delivery.

Date of experience: September 21, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback! I am glad you were able to find what you needed for all your metal needs!

Pennsylvania
2 reviews
0 helpful votes
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As ordered and quick.
October 1, 2024

Everything went as it should. Always a good experience.

Date of experience: September 21, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback! I am glad you had a great experience with us!

North Carolina
1 review
0 helpful votes
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Small purchases
September 30, 2024

Helpful and friendly assistance when i called in with questions on my order.
Very helpful and very friendly.
Thanks i will order again.

Btw: more and better options on buying than the other material seller
and better prices as well, at least on the smaller purchases.

Date of experience: September 20, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback Steven! I am so glad we are able to provide you with the material needed for all of your projects! We are continuously adding more products and information to the website to provide the best service!

Ohio
1 review
0 helpful votes
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Fast, reliable, fair
September 29, 2024

I always like dealing with onlinemetals.com they are fast, reliable, and fairly priced. I like the discount codes they send.

Date of experience: September 19, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback Tim! I am so glad we can be a reliable supplier for you!

Michigan
1 review
0 helpful votes
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Service and pricing
September 25, 2024

Online metals had the sizes of brass I was looking for. Both services and pricing was great.

Date of experience: September 15, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback Chris! I am so happy we are able to provide the material you needed at the best price!

Mississippi
1 review
0 helpful votes
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Hassle free shopping.
September 25, 2024

Rather than doing extensive legwork to find what you want or need, you can find and purchase your materials in just a few minutes with a computer or mobile device.

Date of experience: September 14, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback Larry! I am so glad you found the ordering process easy, we are always adding updates to the website to make the ordering process easy for everyone!

Florida
1 review
0 helpful votes
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16 ga sheet metal
September 24, 2024

Very well packaged shipment and received in a reasonable time frame

Date of experience: September 14, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback Charles! I am glad the material came to you in perfect condition, to meet your timeframe!

Pennsylvania
2 reviews
0 helpful votes
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Correct every time…
September 24, 2024

I order fairly regularly from online metals… not a lot but relatively consistently. Orders have yet to be incorrect, and they are quite timely. I am quite pleased with their service.

Date of experience: September 14, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback Bob! I am so happy we can be a reliable supplier for all your metal needs!

Texas
1 review
0 helpful votes
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Easy
September 23, 2024

Very quick and easy to purchase with fast delivery.

Date of experience: September 13, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback William! I am glad we could get you the material in a timely manner!

Florida
2 reviews
0 helpful votes
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Fast service
September 23, 2024

Easy to order, great price on product, shipping was a little higher than expected but that's up to the shipping company also.

Date of experience: September 12, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback Nicholas! I am glad we were able to get you the best material at the best price!

Georgia
1 review
0 helpful votes
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Online metals is legit
September 21, 2024

Great metal great price and fast shipping. I bought metal to fix my slides on my rollback and it was perfect and came very quick

Date of experience: September 11, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback Ryan! I am so happy we can be a reliable source for you!

Texas
1 review
0 helpful votes
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Excellent customer service
September 20, 2024

Alec and the team always do a great job taking care of us. We are a small company so I always have to be on the lookout for good deals and fast service. On our last order one piece did not get shipped, so I contacted Alec and in short order it was on its way to us. Best pricing I have found and excellent service. I would highly recommend OnlineMetals to anyone.

Date of experience: September 10, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback Charlie! I am so glad we are able to be a reliable source for you! We are always happy to get you the best pricing!

District of Columbia
1 review
0 helpful votes
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Tedious
September 19, 2024

A little tedious completing a new customer account after just a name change.

Date of experience: September 9, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback Carol! I am sorry to hear about that, our customer service representatives are always happy to help!

Virginia
1 review
0 helpful votes
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Lovely 304 s/s crucibles
September 19, 2024

Received crucibles as described in a timely fashion. Packaging was more than adequate. Thank you

Date of experience: September 9, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback Charles! I am so glad we got you the material you needed in a timely manner!

Georgia
1 review
0 helpful votes
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Fast service
September 17, 2024

I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.

Date of experience: September 6, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback Eddie! I am glad we were able to get this material ready for pickup as soon as possible!

Washington
1 review
0 helpful votes
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Customer Care
September 16, 2024

Received some material that had surface issues which Online immediately replaced. Very good customer service.

Date of experience: September 6, 2024
Mollie A. OnlineMetals.com Rep
over a year old

Thanks for the feedback Michael! I am sorry to hear there was an issue with your material, but I am happy we were able to get this issue resolved for you!