Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Online Fabric Store Reviews Summary
Online Fabric Store has 328 customer reviews and ranks 116th in the Fabric category. Common review topics include fabric store, credit card, customer service.
I was delighted to find the Online Fabric Store. My shopping experience was great! Its inventory of fabrics was extensive; the website was easy to navigate; and most importantly for me, its Customer Service staff were friendly, knowlegeable and extremely helpful. I would give the Online Fabric Store two thumbs up!
I ordered a fabric swatch from this company and it came in 2 days. Today I called to ask questions about the fabric and was answered courteously and completely. The saleswoman was patient and took the time to provide additional helpful information. I will definitely purchase my fabric from this company, and the drapery lining too. I'll review again when it arrives.
I have had great luck with this company! Both their products and there customer service were fantastic. I recently purchased 25 yds of fabric to make drapes. They are now hanging in my family room and look gorgeous! Just ordered 3 more yds to make a matching roman shade. The price of the fabric was 1/3 what my interior designer wanted to charge me and the quality of the fabric was much better than the sample her supplier sent for approval. I will always go to onlinefabricstore. Net prior to paying the crazy interior designer prices!
Just received my Waverly fabric. I can't believe how beautiful this fabric is for the price I paid. My shopping experience was very pleasant. I spoke with Jean who was very helpful and knowledgeable. Received my order in 2 days. Everything was just perfect. So glad I found this web site!
If you're looking for any kind of fabric at a very reasonable price... you definitely want to visit this website.
Can I choose ZERO stars please?
I have had my own business, fondant.com for 12 years. I order online a lot. I needed a supplier for some continuing items and found some of what I needed on this site.
I placed an initial order and am so sorry I did. Never have I had such a frustrating experience as I have with these people.
I placed a sample order and received a confirmation. My credit card was charged and the charge is still there today, 10 days later yet I have no fabric.
I had been called, emailed, attempted to use their "chat" feature which never works and have had no response. Today, again I called one more time before calling my credit card company to report a fraudulent charge.
I got a Lindsey person on the phone. Lindsey claimed she sent an email stating my order was cancelled due to insufficient stock. That's a lie. I never received an email from this company because one was never sent. The only email I got was the auto-generated one confirming they charged my credit card.
I am going to call my bank right now and have THEM remove my charge.
BTW, I told Lindsey I was going to report the fraud charge to my credit card company and she hung up on me.
I'm glad I know what I'm dealing with now - before coming to rely on them in any way shape or form.
Don't buy from this company unless you are a masochist.
This is a relatively new site and I couldn't find much in the way of reviews, so I was a little hesitant, but.
I knew exactly what fabric I wanted and also how much it cost retail. InsideFabric.com had it on sale for about $10/yd less that my upholsterer could get it! Over a certain price, the shipping was free. I placed my order online on Saturday and the fabric was at my house the following Thursday. Pretty amazingly perfect shopping experience - and I saved over $300 on th e30 yards I bought!
This is a unprofessional company. Waiting up to 4 months for material that never showed. When company was contacted, no remorse or help was offered. Prices may be a little lower. But you get what you pay for. And this company is of low quality.
It was very easy to find fabric I was looking for to complete a project, price was great - about half off of the original cost of it in store, however, I would warn anyone that although the fabric has the same pattern as the original, it is inferior to the quality of the original waverly fabric I had. If I were to mix the two in the same piece, they would not work. The waverly writing on the side of the roll is all mushy and unclear, my guess is that this is a designer "knock-off" on similar, but less quality cotton. The feel is very similar, but not as heavy as the original fabric, too. So keep this in mind if you order from here, colors are not as deep, are not a bad copy, but copy they really are.
