Online Fabric Store

The print on the fabric they sent was crooked against the grain making it unusable. The store promised to send some replacement fabric out immediately and pay for the return shipping. After waiting around for a week, I called the store to ask where the replacement fabric was. They promised to have a rep call me a specific time the next day. She didn't. After several calls, waiting on hold forever, I was told it would ship in three days. I'm not holding my breath.

I have ordered from a few online fabric stores and this store was by far my best experience. If I'm going to order fabric online it's because I'm looking for something cheap in price but still decent quality. I ordered 8 yards of crepe back satin and 6 yards of chiffon. Both were top quality. The chiffon was just excellent and honestly better than I expected. My order arrived on a long roll that prevented wrinkles or fold lines. My product arrived within 4 business days of my order. I am so pleased with my fabric and will without a doubt order from them in the future.

I sent emails asking about the samples and didn't get replies. I had to email 4 times and go on the website for live chat and I even called them. Finally I got an email back saying they will re-send. I agreed. In total I have been waiting 2 months! I sent another email after the 1 month again waiting for to resend of samples and I get ignored again but they have no issues updating their face book. DO NOT BOTHER BYING FABRIC FROM THIS STORE THERE ARE MUCH BETTER ONES WITH VERY GOOD CUSTOMER SERVICE WE WENT TO SPOONFLOWER NOW. THEY ARE EXCELLENT.

Horrible customer service. Items arrived cheaply made and damaged with stains on material. Customer service is a hassle. The respond back with a couple "questioning" emails and then ask for you to take a picture of item. Then manager responds back in dismissive tone that because items were "imported" they cannot be held responsible. I have had ebay sellers who treat their customers with more respect and professionalism. Stay away from this company! Subpar products and horrible customer service!

My order was cancelled due to lack of inventory. I called to express that I was a bit upset that the site said they had 41 yards of fabric for my 10 yard order. The CSR had an extremely poor, rude attitude and told me the fabric had been damaged, something that was not mentioned in the cancellation email. When I stated that there was no mention of that in the email, she said they didn't know until they unrolled it to measure it. It would have been impossible to not know when they sent the email.

Good deal, nice fur material. The shipping notice was wrong however, it said that there was a partial shipment coming, but it was all there.

I order fabric samples 10 days ago and they have still not arrived. They have charged my credit card, but gave me no way of tracking where the package is or when it will arrive.

First time customer... Ordered my lining fabric and a few other supplies only 4 days ago, and delivered today! My order was complete, the prices are very good (comparable to my "wholesale pricing" on the same liner fabric, as I paid years ago.), and delivery fast! My one and only reason for 4star, rather than 5star... The Tracking was not available, which made me a little nervous thinking it might be a scam... Would love to receive a notice of shipment! Otherwise... 'Definitely my new vendor of choice! I will use again, no doubt! :)

Had a problem with both fabrics ordered.
Contacted customer service. They requested photos, which I then submitted.
Now they will not return emails.
Truly doesn't get any worse than this.

NOT FOR CANADIAN BUYERS!

​This is the first time I bought fabric and sewing supplies from onlinefabricstore, the overall experience is good, the shipping is fast, but when UPS delivered the package, I was asked to pay $37 brokerage fee for a purchase of $87.20, almost 42% of the total merchandise. I have purchased fabrics from other online fabric sources in the States to ship to Canada, some of them also use UPS, I have never been asked to pay brokerage fee. Plus, I have to pay the shipping charge of $25,03.

Onlinefabricstore is not a good fabric source for Canadian buyers. I won't buy from them anymore.

If I could give this company NO stars that would be generous. I ordered a pillow form 7x7 which turned out to be too small. When I tried to contact OnlineFabric to make an exchange it took multiple calls, being put on hold, sending requests by email to finally get a result. When I finally ordered a larger pillow, spent extra $$$$ to have it expedited, the one that arrived was the exact same size as the first one. This company has caused me so much frustration and delay. I truly don't know how they remain in business.

I ordered 18"x18" pillow forms. I was excited when my package arrived, only to find out that the forms were 15"x15" When I took them out of the box, I could see that they were not the size that I measure for, even though the packaging said that it was. I measure the pillows again, only to find that they had sent 15 by 15. I now have to mail them back, pay for the return.
I will not feel comfortable about ordering from this company anymore because you do not get what you think you are going to get.

Like some others on here, after reading the reviews I was nervous about placing an order with this company. I had received my samples in a week, prior to reading reviews, but found no other alternatives to the fabric I wanted. I placed an order through them on Saturday the 15th and received it today! I was very excited to also get a confirmation email that came with a tracking number, as well as seeing my order was insured. Very pleased with the care they took as well as the speedy arrival. I can't wait to order from them again!

The worst customer service EVER! Please read reviews and save yourself the headache! I ordered 17 days ago and have called twice trying to get assistance and have been told, too bad. They said whenever it comes, I can deny delivery and when they receive the box back then they will credit my credit card. I'm sure they would. ;) They are rude and obnoxious people. I spoke with Jean and then Judy - who claimed to own the company. I wish I had read reviews before ordering... I didn't think of it. That will never happen again.

I ordered 10 packs drawstring bags for my business and needed the order three weeks out. Receive notice they shipped then received notice the items were on backorder. I called and they said the items had shipped. I had no sense of security my items would come in time and it was too late to order from somewhere else. I decided to give them one more chance. I called to make certain items were in stock but after 20 minutes, no service rep. Tried live chat, and no rep is available. It is 10:47am CST so I don't see the problem. I can't run my business if I depend on this business.

I had an order from a client - HGTV - my first ever with such a prominent customer. I ordered swatches from onlinefabricstore.net, and they came quickly. Picked out my fabric, placed my order, and paid extra (a lot extra) for 3-day shipping. 2 days later, I receive a call saying they didn't have enough in stock. (The day after it should have shipped?) So I'm like, okay. I pick a different fabric - WITHOUT seeing a swatch - order it, and request 2 day shipping at no cost. They say okay. Next day, I get an email that my order has partially shipped, and my ordered quantity was 0. Zero? So I call them again, sure enough, a mistake. Nothing has shipped. So they say they'll get on it, and have it to me next day, to keep on schedule with my original order. This morning I get a shipping notice letting me know my package has shipped, and will be here on Monday. It is over a weekend, so that's 2 extra days! HGTV is filming their show in 2 weeks, so I have less than that to finish the project and have it shipped across the country. If I can keep a deadline, so should my suppliers. NEVER WILL I ORDER FROM THIS SITE AGAIN. It's not worth it. Order from a different site - fabric.com, syfabrics.com, bigzifabric.com,... they're all great. DO NOT EVEN CONSIDER onlinefabricstore.net

Ordered the fabric on a Wednesday and received my shipment the following Tuesday. When I first ordered I noticed my card was being charged twice, however I used their live chat to inquire about it and they said the additional charge will be credited, that it is a charge straight from the warehouse... they made it sound like that was the normal procedure and it was credited the next day. Other than that there was no hassle or gimmick about it! Will definitely consider this place in the future.

Excellent experience. I read all the reviews before ordering and called the company with my concerns. The customer service rep, Charlene, answered right away. She explained that sometimes they have to wait for the product from distributors, but that the burlap I wanted to order was in stock. She also explained that emails sometimes go into a person's junk mail and they don't look for them there and think they are not being answered. So she eased my concerns. She even gave me her direct line so I could contact her for any issues. The fabric was shipped the next day and I tracked it on line with no problem and it arrived in three days. Charlene even told me that I needed to order burlap that had been treated with a vegetable base so that it did not have a petroleum smell. This is something I would not have known to even ask about. My experience was perfect, from the customer service to the shipping time and costs to the end product. I will definitely order from this company again. I feel bad that they have so many negative and not as many positive experiences that people report. Maybe it is just that people who have a good experience may not be inclined to report it, but as for myself, it was great! One other comments as to customer service... Charlene explained that sometimes burlap can be "stamped" with various wording. So, as the burlap is for a beach wedding, she sent a note to the warehouse to say that when the 32 yards was cut to avoid any writing and they did! My experience was a 5 without any hesitation.