Online Fabric Store

Ordered fabric and chose expedited 2-day delivery, as I needed it for a customer. Received an email two days after I placed the order that it had just shipped! Called them perplexed to remind them I had paid $19 for expedited shipping. The woman working there says, "If you really need expedited, you should call in your order." Really? Is that why it's an option on the website? And they were happy to take my money for expedited, even though that wasn't called in. Then she also says, "Well, our UPS man doesn't come until after 4:30 p.m., so that pushes things back an extra day, too." Very, very displeased. I order a lot of fabric from many sites and have never had a problem with any online fabric store until this one. Never again.

I guess I'm lucky. Of three items purchased, I was e-mailed & told that two of the items were back-ordered. When my shipment arrived, it had two of the items (but not the third). The third item still hasn't arrived after 3 weeks... and, like with so many other people, neither e-mails or phone calls seem to work.

Great products, I must say, and great prices. That's the only thing that prevents me from giving them a 1-star rating. Terrible customer support (and it seems their warehouse people either are either too dumb or don't care to do their jobs properly).

Just makes me more resolved to shop locally. May cost more, but why contribute to perpetuating this downward spiral (you all know what I'm talking about!) where everything - product quality, customer service, integrity - is just going to hell in a handbasket? Not to mention that spending locally creates & supports local jobs! (OK... I'm done.)

I ordered a group of 10 samples to be shipped overnight to me. The manufacturer mistakenly sent it out via regular mail instead. But Charlene, who took my order, emailed me *and* called me the next day to explain what had happened and to update me on the situation. A couple of extra days' wait for the samples, while not my preference, wouldn't be the end of the world.

The second day after I had placed the order, Charlene refunded the extra charge I had paid for faster shipping; and she arranged for a second set of samples to be overnighted to me at *no charge*. They arrived the following morning. That afternoon, the original set arrived in the mail; Charlene said I could keep them. Too many samples: not a bad problem to be stuck with. And she apologized again for the problem, which hadn't been her fault to begin with -- and which she had quickly corrected for. What more could one ask?

One small counterweight to all the outrage and indignation filling the rest of these pages.

Waited 15 days with no confirmation of shipping and called 3 times and left messages, sent 2 emails (which they claim they responded to, but never received anything from them) and then they told me the fabric was being sent out today. I told them I wanted to cancel my order because of lack of communication and she made me wait over 20 min so she could go "check the truck". They want to take your money and give you no product. DO NOT USE THIS COMPANY!

The first time I called I was able to get a customer service representative. I was going to be out of town and waned to delay the shipment. The rep I talked to did a good job and said the delayed shipment would not show on the email confirmation, but she would indicate that the order should not ship till the specified date. I never got a email confirmation and called several times and could not get a rep -- left messages -- no one called back. I sent an email and got no response. The 22 yards of fabric showed up very quickly (order was NOT delayed to specified date). Fortunately it arrived on the last day I was in town so I was here to receive it. The fabric was correct fortunately, but they have no customer service -- not sure how they can function their business that way.

They are horrible, charged for three day shipping I ordered on 14th today is 22nd still no fabric. They left me a message on the 16th saying that they only had 14 yards of 15 that I needed was that acceptable. First I would have answered there call if they hadn't called from a restricted number and second that was 2 days later and suppose to be three day shipping, hello..., so i email them and tell them that I received a call from there associate who left me a message that sounded as if she was bothered by having to call me and that I was very unhappy with being charged for three day shipping when that was never going to happen at that point., I paid extra for that. Also the track it option did not work could not actually track my package, still have no tracking number. I was assured by Jean in customer service on the 17th that she was going to reach there warehouse and get my fabric sent and leave my order as three day shipping, yesterday the 21st I emailed Jean again and no response. I'm calling my bank this is the worst experience i have ever had with an online fabric store and I buy a lot of fabric. After reading other reviews if I ever get the fabric I will be sure to send it back to them return receipt requested. I would give them 0 stars if possible.

I ordered from the website about 20 samples. I contacted them before to make sure to get shipping time estimate.
First, they had not arrived, I contacted them and they mentioned they will resend them. Another month has passed by and I requested a full refund since nothing has arrived! They still did not return the money or made any notice of my request.
An absolute headache. I am happy I only ordered samples and not wasted my whole money with them.
Cheap prices that do not worth the trouble.

Unlike many of you I have had plenty of contact with customer service but it is not helpful... I don't feel like telling the whole story but it has been a month, I've had 4 calls from UPS asking me if I'm willing to pay all the fees (I'm in Canada) and then they will bring it to my door way I have to pay even more than the very high shipping I already paid! Shipping was double what I paid to Fabric.com and they don't make you pay all the extra fees. This was my first time using OFS and it will definitely be my last! The customer service keeps calling me to tell me the exact same answer as each other and it's rote from a script, answering a question I asked yesterday morning... not the 4 questions I asked yesterday afternoon or today! Maybe not getting any reply would have been better. I never thought to look for reviews before ordering with a new company but have learned my lesson! I will hopefully get my shipment today and after paying a huge fee to the UPS guy to deliver it to me I will be able to open the box... after reading here I'm very afraid to open the box!

I ordered fabric from this store on cyber monday because they had free shipping. After I ordered, I read some of the reviews on here which made me really nervous. Just a few hours ago, the UPS guy knocked on my door with my order! I couldn't believe how fast the shipping was. I averaged $1.22 per yard of fabric with free shipping because of cyber monday.

Everything was beautiful and they shipped it on a large dowel. I will definitely be ordering from these guys again!