Online Fabric Store

I don't understand the negative reviews... I just bought almost 100 yds of fabric for slipcovers and curtains. I spoke with their customer service dept prior to ordering and they answered all my questions. When I ordered the fabric, it arrived with 1 week and the price was unbeatable. The price per yard was cheaper the more one ordered and not having to go thru a retail store saved me over $1000 dollars. I had gotten quotes from stores and sewing professionals but none could beat this sites prices. Great customer service... this is my new "go to" fabric resource. Thanks again!

Not only did I get my fabric within a week of ordering it, but they let me know when it shipped. I got my fabric (10 yards) for about 80% off what the fabric store wanted. I read the reviews before I bought, but decided to try this site anyway since the savings were quite substantial, and I'm glad I did. Granted, they don't give you tracking numbers, but that's OK. I did call them once to ask a question and after waiting on hold a few minutes, someone was available to answer my questions.
Too often do people post only negative reviews. I wanted to share my good experience to show that this company isn't all bad.

I have ordered fabric from them many times, always good prices and good service and prompt delivery. This time I needed extra attention as the fire chief had asked for a fire flame certificate before I purchased a particular fabric. On Line Fabric Store's customer service follow through was exceptional. Every day they let me know where they were with obtaining it from the manufacturer and after two weeks of them contacting and following up with the manufacturer they came through with it. Kudoos to the great time at On Line Fabric Store. Good customer service i what makes u all keep using a company and what makes a company successful. My special thanks to Charlene in Cutomer Service at Onlinefabricstore.net

I would like to thank this supplier of goods. I was in a deadline rush and thanks
To their great customer service, I was able to meet a deadline. Charlene Heroux,
Was able to assist me not only with the order. But, communicated with me
3 days back and forth to get the material I needed. She went out of her way to
Call there warehouse to check on inventory to be sure that what I needed would not
Be put on back order and would ship that day to me.
They are an eceptional site. I would recommend using.

Thanks again
Anna March, West Virginia

If there was a no star rating I would give it. Paid for 3 day express shipping and 3 1/2 weeks after we ordered the fabric arrived. We tried 12 times to contact them and track the shipment after the 3 days went by and no luck. We disputed the purchase with our credit card company and magically know someone wants to talk to you. Don't get to excited yet. They said they were sending us a return label and were very sorry for the problem. We never received the return label and since we can't prove that they received the material back the credit card company has found in there favor. They knew what they were doing all the time. I wish I would have googled them before the purchase and found all of the negitive reviews. I hope that by reading this I saved you the grief of doing business with this company.
Keith

I ordered fabric on April 19 and actually did get it today. Unfortunately, I got no shipping confirmation and had a heck of a time trying to contact them for information. By the time I finally got someone on the phone (three calls and 20 minutes of "hold" each time), the fabric was within 15 minutes of delivery to my house.

Their prices were great and I did get exactly what I ordered; however, I would like a little more communication as to the status of my order. I couldn't even track it on their website because "tracking information was unavailable for this order." If I could have tracked it, I'd have felt a lot more confident that I could finish a major decorating project on time.

I might think twice about using the site again, although I was able to save about 40% on the cost of fabric.

Horrible shipping lead time, and horrible customer service. I ordered fabric on 4/17/11 and today decided to use Live Chat to see when it might be shipped. I ordered from them about a year ago, and shipping was very slow (about 2 weeks) but I did get it.
Live chat literally took a good 5 minutes between responses, and I kept on having to type HELLO? To see if anyone was even there.
Finall called the toll free number and got a human. They said "oh we emailed you to let you know your fabric is on backorder"

No you didnt email me.

"Well maybe it went to your junk folder?"

No I am looking at my inbox. I get sale emails from you all the time, and my ORDER CONFIRMATION is there. THat is it.

So now I am looking at waiting another week AT LEAST until my fabric is in stock at their MA location, then they have to ship it to me.

STUPID.

And unfortunately this is the only source I have found for a very specific print.

I am quite upset with the service I have received from the OFS. When ordering fabric for my wedding I placed an order for the Aqua Habutae, and received the wrong color in the mail. When I try to call the service center during normal business hours I wait on hold for 30 minutes before deciding to leave a message because obviously going to answer. I have yet to receive a phone call back. When I e-mail in, I tell them about my issue, and ask what to do. I got an email back asking for my phone number, however instead of calling me, i get another e-mail saying to call customer service and they can help. (which once again I sat on hold forever and never got a call back). Finally I just emailed them asking for someone to contact me by phone so that we can get the situation figured out. I received another email saying that they were going to fix the problem ASAP and make sure my fabric gets here ASAP. Still no phone call. I ordered the material over a 3 months ago, and I have less than a month till I get married. I have little faith that the fabric will actually arrive at my house as I have yet to hear anything back from them since. I have even tried to e-mail again to see what was going on and if they were fixing the issue--nothing. When I ordered, I received no email order confirmation or packing slip in the delivered materials. I find this very odd, because even if they were to ask me my order information, I would have nothing to give them. I am very upset that the customer service is so unprofessional, and that my order was incorrect. The live chat and feedback buttons are a scam. NEVER BUY FROM THESE PEOPLE!

Recently, I ordered several fabric swatches plus 1 yard fabric. I was planning to make a much larger order once I reviewed the swatches. I received all swatches within 2 weeks, but I also received a swatch instead of the yard of fabric. I immediately contacted the site, but got no response. I've contacted them several times since, but after 3 months, I have heard nothing. Fortunately, I only spend $30, but it is $30 wasted, since I would never trust them with another order.

After reading the reviews on this site, I'm pretty sure I was scammed.

I tried to buy fabric for bridesmaids dresses and was repeatedly told "It will be shipping tomorrow" for three weeks now. I finally decided to cancel my order today after realizing that they charged my credit card and reading all of the reviews online. From 9am to 5pm I called to no avail. I e-mailed, left messages, even wrote on their facebook page.

After some searching I found out that their "100% online only" is a lie. They are owned by Osgood's Textile which is a store in West Springfield, MA that I used to frequently visit when I lived in New England. Go to http://www.trademarkia.com/onlinefabricstorenet-*******.html and look under Latest Owner. Here is their website with phone number http://www.osgoodtextile.com/ I suggest that everyone with problems call there, you might have better luck then the dead end phone number given on the onlinefabricstore.net website.

This is without a doubt the worst experience I've had shopping on the internet. I'm an avid internet shopper. This site is almost a scam. I ordered 4 items and only received 3 of the items. The "Live Chat" link on the site is fake. Their contact number is a fake. There's no one on the other end of the line. A word of warning DO NOT ORDER ANYTHING FROM THIS SITE. There's a real chance you'll never see your money or the items you order. I'm Still trying with no luck to get my money back from these people.

I was initially very pleased because the site has a lot of variety in fabric that I was looking for. However, my experience with the site was not good at all; I would not use them, or if you want to try it out only place a small order so you do not end up wasting your money.

I placed in order about a month or more ago for some fabric and some samples. I was fine waiting for the fabric, but about three weeks after I placed the order I got an email from UPS saying that the shipment was canceled. I checked on my online account with onlinefabricstore.net and underneath my order history there was a small note "billing information voided." However, the charge to my credit card still has not been refunded, 2 weeks after that email. I have received no notification from onlinefabricstore.net that anything was wrong with the order or why I haven't received my package; the only email I got was a confirmation of my order.

I have tried calling the customer service line, but I keep getting an answering machine. When I enter the keypad prompt to hold on the line, it sends me to a machine anyway. I just sent the company an email, but I have a feeling that I will probably have to call the credit card company to sort things out.

Where do I start. Dishonest? Liars? Deceitful? Thieves? I can't say enough bad about this company. We ordered a large amount of burlap coffee bags from them, paid them a bunch of money to ship them to us (over $700.00). When they arrived there were sisal bags, NOT burlap as stated on their website. Okay not to worry they'll make the correction right? No, they changed their website from burlap to sisal the next day then wouldn't correct the mis-shipment. Now almost 9 months later after trying to resolve the problem with them and the cc company they say that we got what we ordered. I'd like to take them to small claims, but I don't have paperwork to document the purchase since it was done verbally with CC. DO NOT USE THESE GUYS UNLESS YOU WANT TO RISK GETTING RIPPED OFF! I've discovered I'm not the only one they have CHEATED!