Online Fabric Store

I ordered my fabric on 11/28. Got an email saying it was on backorder until 12/10. That's fine. It's a Christmas gift so there's time. On 12/16 I got an email saying it was on backorder until 1/20. Why did it take a week for them to figure that out and let me know? I can't believe this company is still in business. They obviously don't care about repeat business if this is how they treat their customers. Their prices are the same every where else but their service is horrible so beware.

Do NOT order from Onlinefabricstore.net I placed an order 12/6/16 and received an email confirmation immediately. A week had gone by... no email saying my order had shipped or that it had been backordered. I went to my order history and there was no notation that there was any problems with my order. I called this morning and customer service proceeded to tell me that the material was backordered and would not ship until 12/30/16. I told her to cancel the order and that it would have been nice to know that last week when the order was placed so I could make other arrangements. She replied "that's not my fault. My dept. isn't responsible for sending out backorder emails." HORRIBLE customer service. I didn't care who's fault it was I was just in panic mode of trying to find fabric when I had already lost a week. I emailed customer service explaining the story and the response was pretty much the same... not our fault. I have since been able to order my fabric from FABRIC.COM through amazon and it shipped within 2 hours. Of course since I lost a week due to poor customer service I had to pay for expedited shipping. I have never dealt with such poor customer service.

Immediately upon opening the $89 package, the mildew smell is obvious. I cut a small piece off and washed it in Tide (even though it's Dry Clean Only) in the hopes that the mildew would be washed away. It didn't work. The expensive fabric still looks beautiful, but the smell is horrendous. I had to put it out of the house because of allergies and asthma for the few hours it was inside the house. I finally received a response to my emails (I also tried their livechat and was ignored) and was told "had the warehouse pull the remaining stock from the bins in the back and check for a mildew smell which was not found. I wouldve been able to take the fabric back for a refund if it had not been cut but as stated in our return policy we cannot accept refunds on cut fabric. My apologies." Either the fabric they checked was not the same as what they sold me, their noses don't work well at all, or they're flat out lying about it. Their noses may be desensitized by continuously being in that environment. I don't know. I offered to send them a piece so they can tell for themselves, I doubt they'll take me up on that. I also offer to send ANYONE a piece of this so they can smell for themselves.

I NEVER asked for a refund. I specifically asked for suggestions or tips about how to get rid of the mildew. I thought that since they were in the fabric business they might have some special knowledge or tips. No, they just have incredibly rude attitude and zero customer service. I wish I had read the reviews before deciding to purchase anything from them.

Updated to add this email from them: " Good Afternoon, I apologize for the inconvenience and you are welcome to send it back and attention it to my name so we can take a look at it. Regards,"

She now offers for me to return the entire piece for them to evaluate? No. I had just that morning decided to turn this experience into an experiment and cut it up into pieces for experimenting with different dry cleaners and my own washing machine. I washed twice in Tide powder and put through clothes dryer. Unfortunately, I didn't realize that a rogue washcloth had gone through the wash/dry cycle with the fabric. As I took it out, I noticed the smell and realized what had happened. I wonder if this fabric is treated with something that causes this smell? I've worked with upholstery fabric for almost 40 years and new fabric never smells like this. I can't imagine someone using this to upholster an entire piece of furniture or make a duvet cover, etc. because of the odor.

Of course, the above is my opinion, the odor is a hard fact.

Crappiest customer service I don't think they are in America because they apparently don't understand anything even in clear simple English. Not to mention overpriced for a service hardly worth anything more than any other Chinese made fabric place. Other better quality online stores are cheaper, better quality, speak and understand English, and will deliver the correct fabric to you faster. This place should be called "Made in China" and "NOOOOOOOOOOOOObody cares" should be their slogan!

I placed an order on 8-8-2016 for 50 raschel bags. (Polyester mesh bags for garden produce.) E-mail confirmation of order arrived 8-9. The product was received on 8-11. The bags were exactly as advertised on the website and there was no shortage of quantity shipped. I would definitely use this e-store in the future.

My order of two different items partially shipped 7 days after I ordered, And then it took 7 more days to get to my home. When I sent an email requesting to be informed of why my order partially shipped and why it took so long to ship a CSR called me. She said that one of the items that i ordered was out of stock. I told her that it was not listed as being out of stock and that it was bad business to sell something that you do not have. Se said well that is your opinion and you are entitled to it. I said You suck at your job and do not call my home again.
I will never ever do business with this company again and I warn you to stay away also.

I should have known better!
Despite my previous horrible first experience I decided to place a second order because the fabric was much cheaper than anyone else was offering it for and I did not need the fabric right away so a two week shipping process would not be a bother. Man oh Man, I was wrong again. I confirmed for a second time how horrible this place is ran. My order too 3 and a half flipping weeks! I will NEVER EVER EVER order from this $#*!ty business again.

I ordered 3 ply treated jute. The picture shows a natural brown color. When my order came in it was green. I emailed and asked them to please send the color I ordered and they said I would have to send the green stuff back at my expense. My feelings are the picture showed one thing and nowhere does it state or show that it would be green. I would think they would have taken responsibility for the incorrect information they are putting online, however they are not. I would NOT recommend this company for any products, they are not concerned with their customers. I only gave 1 star because they wouldn't let me leave it with nothing.

BEWARE! Online Fabric Store is the online retailer for Osgood Fabric Store - they are one in the same. WORST CUSTOMER SERVICE EVER! I ordered a specific white fabric from them and received a yellow, dingy fabric with tiny brown spots in it. Unfortunately, it was sent directly to my upholsterer who knew she'd be receiving a plain"White Fabric" to slipcover a chair. Chair was covered at a cost of $450! Chair is ugly as an be, dirty looking... I simply asked that Online Fabric Store reimburse my cost for the incorrect fabric they had sent me@ $110 and that they send me the correct true "White" fabric at no charge for my inconvenience, since I was going to have to eat the cost of re-upholstering the chair. First they were incredibly rude and passed me from person to person. Then they promised to get back to me as soon as I emailed detailed pictures (which I did, 5 in total). Then they left a vague message on my cell, saying they were going to have to "investigate" bolt of fabric as they are sure they sent the right one. When I originally called the CSR said "Oh, I know what they did, they sent you the "Natural" color instead of the White. DO NOT PURCHASE FROM THEM, YOU WILL BE SORRY. PLEASE ADD YOUR REVIEWS TO YELP ON OSGOODS FABRIC STORE, BOSTON, MA - THIS IS THE BRICK AND MORTAR FOR "ONLINE FABRIC STORE". They need to be put out of business.

I ordered two cans of paint. I them went to another website to get a detailed description of the paint and found out it wasn't for outdoor use. It was a Saturday night so I couldn't call to cancel the order so I emailed. Around Tuesday, I received an email stating that the order had shipped so I called and was told just to donate the paint because the cost of return shipping (two spray cans) wasn't worth it and that they would credit my card. I was still charged. I called back over a month later when I looked at my statement. I was then told that they had no record of my original email cancelling the order. After a lot of back and forth, I was told my credit card would be refunded again. It never happened. It was my first and last order they will get.

Placed order. Received tracking email on 1/28/2016. As of today 2/6/2016, tracking invoice still shows shipping label issued. I emailed five days ago to inquire and let them know my address was typed wrong. I called them on 2/5 to ask why I had received no return response to email. Was told their computer is having problem communicating with UPS. She said she would call and get back to me. Never received a return call. Today 2/6/2016, I called UPS to ask why they have never picked up package. UPS said they have never received order to pick up and there is no record of them calling and UPS records all inquires! This could be a problem with cash flow? Will call Monday and request a cancellation of order.

After waiting 7 days for my order to process (website says 48hrs max) and emailing customer service about the issue I received a snotty response that my order was finally processing. Okay problem solved... or so I thought. Then I received an email that my order had partially shipped and a sample was not sent. My package arrived and the rest of what I ordered was fine but there was still no information about the missing sample. A few days later I get another email that my order had fully shipped and noticed they just changed the status of the missing sample to say it had shipped with the rest and charged me for it even though they never sent it. I email customer service again with attachments of both emails where it says they partially shipped it (proving they never sent it with the other items) and then the new one they changed to say it had already shipped. It's now been 5 days of them ignoring my customer service requests and I can honestly say I will never use this company ever again. The products I received were ok but their customer service has scared me away from ever ordering from them again. Luckily I am only out the money for one sample and not my yards I ordered but I can't imagine ordering the rest of the fabric colors I need for my business from them now. Completely unreliable company and pretend to ship products so they can scam you and steal your money.

On Sunday, September 20th we ordered 15 yards of 10 oz canvas for a show on the 18th of October. Today, November 5th, we received the order. You folks made a mistake; okay everyone screws up. However, when you error, apologize and correct it. Work with the customer. You don't get nasty with customers when the error belongs to you. Take responsibility. I will give you 2 extra stars to encourage you to do this. If your attitude was better, in spite of your error, I would have given you all 5 stars. Hopefully you'll learn something.

WORST. ABSOLUTE WORST. Rudest people ever, i'm beyond serious. They do not apologize for your issue, they give you nothing but attitude when you're simply asking a question. Had one costumer service lady named Amanda actually raise her voice at me. Do not order anything from this place, you'll have nothing but issues and when you call to get it fixed they are worthless. It doesn't matter how calm and collected you are towards the costumer service people, they are horrible. I would give them zero stars but that's unfortunately not an option.

I placed an order for some fabric about three weeks ago. Upon never receiving the fabric a week or two later, I called UPS to verify what happened to it. UPS said that they didn't know it was for a business and that the address provided was incorrect, somehow the address changed during delivery to a street name completely unknown to me and they had to begin a package investigation. I called onlinefabricstore.net to resolve the issue and explained to them the problem. I asked them kindly to send the package again to my business as we cannot afford to wait on the package investigation. I said that we would gladly ship the extra package back if it was recovered. They said to me that they could not ship another one out without billing us again. When I tried to negotiate I was told by the supervisor, Judy, that this is how normal customer service was handled. When I said that I'd never been asked to pay again for a problem like this, she assured me that she had and that it is normal. She tried to blame me for the error and say they didn't have the right address or the suite number. There was no apology made or any effort to retain my company's business. She basically told me tough luck and her attitude was horrible. When I asked her for her name, she hung up. I had to call back to get her name. DO NOT USE THIS MERCHANT if you value customer service, reliability, and integrity in your transactions.

*Update*
The same day that I contacted the merchant and posted this review I was contacted by Jean, the floor supervisor, who told me that they had persisted with UPS and got restitution for my package, which they are re sending immediately. She was very kind and personable - exactly what I expect from customer service. They've retained my business for now, I only wish it didn't require so much frustration and effort.