OnlineCityTicketsReviews 8,981

I typed in Amalie theatre and got to this site thinking it was the Arena ticket office. I asked for 2 tickets to Garth Brooks at the Amalie Arena on June 5th. When I got my tickets they were for Knoxville, TN a week earlier. I called and returned the tickets for resale. They said I asked for the Thompson-Boling Arena on May 29th and that they had the call recorded but when I asked to hear the recording they "couldn't do that". WHAT A CROCK! I live in Florida and I didn't even know there was a Thompson-Boling Arena. They ultimately offered me a $72.95 refund on a $292.95 ticket purchase, which I refused. They did NOT resell the tickets. I checked the Arena and the section I bought was sold out! If you want tickets, go to a more reputable place!

Honestly I was so upset when I looked at my credit card bill after buying tickets from here. It is listen in small print in their terms and agreements that all tickets are listed in american dollars but not listed on the webpage. Despite selling tickets to all events. They were extremely non understanding when I called an mentioned it. I ended up paying $314ca dollars for tickets worth $154. They are a scam site that went under my venues name. CROOKS THROUGH AND THROUGH!

This is a scam. I went through the process of ordering concert tickets for 2 specific seats and was advised AFTER completing the form AND giving my credit card number that the seats were no longer available. But that didn't stop them from billing me $425. Was put on hold for 23 minutes when I called to complain, and then their response was basically "too bad, sucker! No refunds" This constitutes fraud, and a I have filed a complaint with the state attorney general.

I had forgotten about a concert happening on May 9 and only started looking for tickets on May 6th. I found tickets on this site for $38 each with an $11 surcharge. Since I had waited so long I had to spring for the overnight FedEx of $24. These tickets arrived as promised the next day and were exactly as advertised. I don't feel $11 was too much to ask to get me seats I wanted with 3 days advance notice. I have no complaints.

I purchased tickets for an event as a gift to a friend. I was promised the tickets would be sent by Thursday, and did not receive them. They were for a Saturday event. I tried calling them and emailing them, but no one returned my calls. I was put in voicemail. I then purchased the tickets much cheaper and better seats on another site. Finally, on Saturday, the day of the event they call and send the tickets. It was too late. I have disputed this charge with my credit card. Don't deal with these people. There is no customer service and their service charge prices are outrageous.

My friend and I got tickets to a show for this weekend months ago. They had so many reasons why our tickets had not come. What was going to be a great weekend has a cloud hanging over it because we have to deal with these yahoos. I don't understand why they are stil in business after reading all the posts on the BBB site. They have promised now to send us e-tickets but for some reason cannot send them until tomorrow. Does that make any sense? I will be very surprised if the e-tickets come. I read an in depth investigation of tickets that can be bought on line and these stories are pretty typical. They said that Ticket Master was the only reputable company in the business.

Just realized that I have been ripped off by an unscrupulous ticket seller! We paid $204 for 2 tickets plus $61 for a service charge and $6.95 for email delivery. When I printed the tickets they said "$56!" We paid $102 each. I then went to the actual venue ticket office and tickets in the same section are selling for $59. It was my big mistake for not reading these reviews first and just assuming that I would get a fair deal. What a despicable company!

Honestly, don't waste your money on this site. It is very shady and does not list that there is a service charge AND an e-delivery fee. It tells you a subtotal, then takes you to a page to place an order and then next thing you know it tells you in the summary page what you paid you. I called customer service twice: once I got hung up on after the lady called me a liar and then I waited for an 1hr and 5 minutes and then had to move on with my life. DO NOT WASTE YOUR TIME OR MONEY.

I bought tickets. I was annoyed by all the surcharges and the $6.95 download charge. But the price was still good for the seats I was getting. Or so I thought. I thought I was getting tickets. I looked around and found the section I wanted to sit in was going for about $75 - $100. After all the surcharges the tickets on their site was $50. Great deal I thought! But when I got the tickets they put us in the worst section in the worst seats. Ticketmaster is selling those tickets for $15!

I called to ask them about it. I have been on hold for 45+ minutes! They won't answer the phone. They say everyone is "assisting other customers." It is Wednesday at 2pm. How many people have they F'ed over they can't answer a phone call within 45 minutes?

This just makes me sick. I can't believe how completely screwed I feel by this company. It isn't even about the money. It is just so wrong. All of it is just so freaking wrong.

I just bought 2 tickets for Jersey Boys in Austin at the Bass Concert Hall. I was assessed a $51 surcharge plus a $7.50 handling fee. None of these fees were listed on the previous screen prior to pressing the purchase button! Wow, what a shady site. I then checked the reviews... not surprisingly similar reviews. I did receive the e-tickets immediately as promised. I hope all goes well once my daughter and I go to see the show Saturday night!

I ordered 4 tickets through Online City Tickets for the Iggy Azalea concert, the date changed by 5 months and we can no longer go. I understand that they are a second party company that sells tickets with a 100% buyer guarantee, so with that I thought we were safe. I WAS WRONG! I called them *******450) to get a refund for the tickets. Nope not going to happen, I was told, they don't give refunds. Where was this stated when buying my tickets?... It wasn't! I only found out about this when I called. I was also told, "because the tickets were already emailed to me (charged $6.95 for email delivery) and that I had downloaded them (which I haven't) that I have them in hand and would use them," that came from the supervisor, Ken. At that point I was very upset for the rudeness and the thought that I would do something like that, I have morals. They could refund me $495.75 for the tickets and repost them on their overpriced site. I would have even been okay with them keeping half of the service charge and email delivery fee…Service charge $112.80/2=$56.40 + $6.95 email delivery fee=$63.35 profit they could have kept from a refund, then sold the tickets again that they actually don't even purchase themselves. They would have lost nothing, but now they will forever lose a customer and future customers due to their rudeness, unethical business practices and poor business model. If you are wanting to buy tickets for any event or concert, PLEASE go to the actual venue to purchase your tickets so that you will not be over priced, charged ridiculous service fees and treated rudely over the phone.

Bought tickets to the circus for my pregnant wife, 4 yr old son and my self for a 10:30 am show at Nassau Coliseum. That morning we were hit with a snow storm that lasted all day. I called them and told them I didn't think it was wise to drive to circus with a child and pregnant wife in a snow storm and politely asked them if I could exchange them for another date. Needless to say they were less than accommodating. They could care less. They weren't even apologetic. I wasn't asking them for a refund I just wanted tickets for another showing. The weather was so bad school was closed, why would I put my family's well being at risk. And I actually called them 2days prior to this storm expressing my concern and wasn't like I called them after the fact... Hope they go bankrupt and all that works there are soon dumpster diving for there next meal..