OnlineCityTicketsReviews 8,981

This is by far the worst site I've ever purchased tickets on. If they don't get shut down soon then I'll be surprised because they have been lying to their customers. NEVER buy tickets from these people unless you want to spend unnecessary amounts of money and then be refused a refund because of something THEY are at fault for. They have stupid policies and are atrocious with customer service.

I ordered Tickets from this site guaranteed for a certain section, needless to say I didn't receive what I payed for. I payed four times the ticket price for these tickets because they were guaranteed to be where I wanted to be sitting. Instead I was sent seats in a totally different section ( not even close to being as good of tickets) the actual tickets I received are on there site for 200 dollars less than the seats I payed for. Also the Tickets I originally ordered and payed for are available on there site for more money now. I called customer service and all they did was argue with me that the tickets were comparable. I go to this venue regularly and these people Im sure have never sat foot in the place. Feel like I am rambling so I will end with this. GO ANY WHERE BUT ONLINE CITY TICKETS IF YOU WANT WHAT YOU PAY FOR!

I bought 2 tickets to see the Weeknd in Vancouver for December. Was originally looking on selecttickets.com, then was redirected to online city tickets. On top of the exchange rate from USD-CAD, they charged a $72 service fee. The only explaination they gave was that this is the money the site would make off my purchase. This site has there hand in your pocket and then they justify it by saying "you should have read the fine print". Fair enough, but I'm not returning to this site for anything more. I'd like to use my $72 at the concert that I allready spent $320 on. In addition to that they offer ticket insurance that is an absolute joke. For $15.88, you can successfully puchase insurance in case you can't make it too the show. However make sure you don't have an exsisting condition or commit sucide or else your money is as good as gone. With all the headaches, you could call all of this a scam. Never again!

My original inquiry to Casino Rama|

I usually buy my venue tickets through Rama. I was redirected this time to onlinecitytickets.com and have been completely ripped off. Is this something you are endorsing? I was sent to onlinecitytickets.com directly through your site. Let me know and I will never attend an event again at Rama. I purchased two tickets at 54.00 each for Kings of Chaos and got a bill for 147.35 with all of the service charges. My credit card was billed for 200.22 by onlinecitytickets.com. I don't believe this reflects well on Casino Rama. You may want to reconsider where you direct you customers to from your site to purchase tickets.

Response from the venue where the tickets were purchased for:

When a patron visits the Casino Rama website and then clicks on the buy tickets option under any of our concerts, they will be directed straight to the Canadian TicketMaster website to purchase tickets. If a purchaser is not buying directly in person at our box office or through www.ticketmaster.ca (Ticketmaster Canada) there is a big risk for either purchasing over-priced tickets or even fraudulent.

Unfortunately it seems that you have ended up purchasing tickets through a third party reseller who it would appear have been fairly unscrupulous in making a buck at your expense. We can really only suggest now getting in touch with your credit card company as they may be able to launch an investigation in to the charges.

No reflection on Casino Rama. They responded quite quickly. I post this as a warning to others. Also know that once you provide your credit card to a company you are screwed!

Paid per credit card on 7/21/2015 for the 9/23/2015 Kraftwerk concert at Elie Caulkins Opera House in Denver. This was for $215.50 for "discounted tickets! Confirmation Order came in with notice 2 tickets forthcoming. Week before concert called them at their listed # on line and person stated tickets were usually held at box office. Nite of concert box office manager stated they were 3rd party seller, no tickets for us under our name, no entry. We waited 2 months for this concert and I had to take a crushed and disappointed son home, a major Kraftwerk fan. We checked per Google and discovered this is a common issue with this company, they are even being investigated in Illinois for tagging extra charges surreptitiously on their billings. If U have to pay a little extra for a reliable company to get tickets, do it. Stay away from these scum.

I wish our legal system better protected us from deceptive practices. This company using embedded links at venue websites to take people to their website. They then have a banner designed to look very similar to Ticketmaster when you are browsing. They do not disclose fees (20% of ticket price?!) in an easily viewable place on that landing page. The website does not work well with mobile phones and I suspect they designed it that way--so you can't see the fine print. I disputed with PayPal and they decided that this scam artist website adequately disclosed the fees and their no refunds policy. (And I'm not doing business with PayPal anymore because I'm very uncomfortable with the protection they offer users if this is how they came out on a black and white dispute.)

Im absolutely disgusted by the lack of customer service, no call backs or response to emails /: DONT BUY FROM ONLINETICKETS! I

I thought I was I. Ticket master and ordered 2 tickets to Paul McCartney. Well, 4 days later I check my credit card balance and was way, way over charged. I called MasterCard and they are going to try and refuse the charges. I got ripped off by over $900!

Of course the company isn't answering calls or emails. I'm hoping because it's only been 4 days I can get my money back.

Update: I got my money back but only because I called my credit card company within a few days