OnlineCityTicketsReviews 8,981

I was directed to this site after looking for Tyler Perry at the Atlanta's Fox Theater. I thought I was purchasing from the Fox but after my transaction was completed, I realized that I was re-directed to Online City Tickets. The tickets here are twice face value and customer service is horrible! There are no REFUNDS even less than 24 hours of purchase. They got me this time but will never get me again. BE AWARE OF THIS THIS "company" and never purchase anything from them!

I bought tickets from them for a summer concert 3 months in advance. When I realized how much they where compared to get tickets though Ticket Master I immediately called and try to dispute the tickets and they said all ticket where final. I only called 2 weeks later to cancel. I spent $306 for 4 ticket from them verse $164 from ticket master. I WILL NEVER BUY TICKETS FROM THEM AGAIN!
I hope others do not either! WORST COMPANY
NEVER BUY TICKETS FROM THEM! THEY ARE A RIPOFF!

I ordered tickets in May for an August concert. I got my tickets the same day, then got an email the next day telling me the tickets were not valid. I have been fighting since May to get the correct tickets. I finally got another set emailed to me. When I asked the customer service representative if the tickets were correct. Her answer to me was if you are unable to get into the concert call us from the venue. THIS IS WORST COMPANY I HAVE EVER HAD TO DEAL WITH! They charge you more and have no customer service! Don't waste your time or money!

Bought what were supposed to be two amazing seats at the James Taylor concert in Nofolk, Va. When we arrived at the venue, the ticket-taker refused our tickets, stating they were fraudulent, and sent us to the "Will Call" box office. My wife and I ended up in the nosebleeds behind people who wouldn't shut up throughout the concert. Online City Tickets would not refund. I was not only out my pride, but over $300. DO NOT USE THESE SCAM ARTISTS. IFI COULD GIVE THEM NO STARS, I WOULD.

My boyfriend and I bought Ed Sheeran tickets on this website that were marked at 112$ each, of course to our surprise like everyone else who doesn't know the background of this website, they slapped on 100 extra dollars in service fees. We were a bit upset about being scammed, but decided to suck it up since the tickets were selling out everywhere by the minute. We arrive to the venue for the concert on 6/26/15 and have our tickets scanned to enter, both read ALREADY USED. These scumbags sold multiple copies of our seats to different customers, basically going on a "first come first serve" policy. We end up standing outside of the venue for an hour humiliated trying to get ahold of someone from this company to find out what the hell was going on. After being on hold for 15 minutes they tell us they will open up an investigation and get back to us the next day- so frankly- we weren't getting into the concert. We paid over 300$ to sit on the sidewalk and hear Ed sing. DO NOT BUY FROM THIS WEBSITE!

BE CAREFUL IN BUYING ANY TICKETS TO ONLINE CITY TICKETS. THEY ARE VERY SNEAKY WITH WHAT YOU SEE ON THEIR WEBSITE, SO BETTER READ THE FINE PRINTS VERY CAREFULLY OR AFTER READING THIS REVIEW DON'T EVEN GOING TO THEIR WEBSITE. I'M TRYING TO REFUND MY MONEY BACK BECAUSE NAME ON THE TICKET IS DIFFERENT AND IT BELONG TO OTHER PERSON AND THEY SAID THAT THEY CAN OT REFUND MY MONEY BACK. VERY VERY FRUSTRATED CUSTOM! DON'T BUY TICKETS FROM ONLINE CITY TICKETS PERIOD.

Went on www.onlinecitytickets.com, thinking it was a part of Ticketmaster. Bought 3 overpriced tickets for $80USD each which I could've gotten on Ticketmaster for $60CAD. Checked my credit card bill, and it turns out I paid $405CAD for them. It was fishy when I realized I didn't get an actual receipt after the purchase. I had to log in to the website in order to check the order summary. Turns out service charge was $72USD with an Instant download fee for $7.50USD. Three tickets added up to $319 USD! I live in Canada and live 30 mins away from the show. I never intended to pay in USD for these tickets. Considering the horrible exchange rate, I ended up paying $405CAD for these tickets, which I could have gotten on Ticketmaster for much cheaper, and in CAD. Called them for a refund, but of course they say no refund. Horrible customer service. He couldn't tell me why the service charge is so expensive. I asked him if his company values making money off customers this way. He couldn't respond and keeps directing me to the webpage to prove that all tickets are charged in USD. He told me all I can do now is resell the tickets online. Hung up on me and said there's nothing else they can do to retain customers. Extremely upsetting!

My stepson used my Mastercard without my permission and purchased 2 tickets for a concert to be held on September 26,2015. Order # *******. The order was placed on June 16,2015 at 7:23AM. As soon as I recieved (at 7:37 am) confirmation via email, 14 minutes later, I immediately called to cancel. The office was closed. So I emailed 3 different times, again within 14 minutes of placing order to please cancel. I recieved no emails or phone calls. At approx 10:00am after waiting on hold for 20 minutes I was disconnected. I called back waited about 10 minutes and spoke to a Customer service Rep. I was told they are a 3rd party vendor and have a no refund policy. I explained my situation which had no bearing on this unbreakable policy. I asked why they couldn't and she responded by telling me they had already placed the order. Then I said how you do that while being closed? Furthermore, if you did purchase tickets I asked "What are my row and seat numbers" She was unable to answer.

I accidentally purchased only 1 ticket rather than 2 tickets for a concert that is coming up end of July and immediately called and emailed onlinecitytickets to request that they add an additional ticket to my current order so i don't have to pay the $36 service fee and the $25 Fedex shipping fee again and they refused they said they would give me $10 off only and would need to create a new order...

This is the last time I purchase tickets from them. I will always stick to ticketmaster!