OnlineCityTicketsReviews 8,981

This company is a joke! I ordered tickets on 1/25/16 and they were to have shipped 3-day air with UPS. The delivery date came and no tickets. I filed a report with UPS and attempted to call Online City Tickets. You cannot reach a rep unless your event is within 24-48 hours. You have to send an email and wait for a response. No response came on my order and so the next day I filed a dispute with PayPal. That got their attention and I got an email notice saying tickets were being overnighted - but still no call from anyone or response to my email - just an automatic shipping notice. 2 days later I get a call from a rep who wants to give me the tracking number. I told her a dispute had been filed and I was then transferred to a manager who told me he was sorry but phone calls are not a normal part of their customer service. When I asked about compensation he offered me $25 (against my order of $275) and said that was the best he could do. Today I get a call saying they will not issue my refund until I close my dispute with PayPal stating I am satisfied. Seriously this company has the worst follow-up and customer service I have dealt with. I would not recommend them to anyone!

I had purchased tickets for Carrie Underwood concert in November of 2014, for a February 2015 show. I selected section 5 for the venue, and when the tickets arrived they said section 19! I contacted my credit card company to explain that I needed the charges stopped. After fighting back and forth with my credit card company, and this ticket company, I have still lost and I'm stuck with the payment! The customer service is awful here! They are very rude and they hang up on you every single time! I wish I could afford to take them to court, but considering I'm stuck with a $700 charge, I am unable to. I am extremely unsatisfied with this company. After reading the rest of these reviews, I really do hope that there is a class action lawsuit against these people! This company should be shut down!

Online city tickets purchased tickets to de leppard concert. The concert was cancelled by def leppard 10 minutes before the doors were to open. Contacted online city to receive a refund and they claim event postponed and will be rescheduled. My tickets are for 1/30/16 at the amway center. This was the date and time I set aside to go to this event. Def lepppard has cancelled most of there winter dates. Through March which is well documented. On many sites like rolling stone and other publications. This company has refused every effort to refund and resolve my issue and they have refused every attempt to correct this issue. This is fraud and theft. To Take money and not refund the money for a cancelled concert. I feel a class action lawsuit against these type of companies is coming soon. They refuse to refund money to purchasers for cancelled events or even if postponement. Purchasers are entitled to refunds and they may not be able to attend any future rescheduled event. Even have a 100 % money back guarantee.

Shame on me for not paying better attention. I was so excited when the Peter Gabriel & Sting concert was announced and I jumped right on my computer to get tickets. I consider myself a savvy consumer, but I was fooled into thinking I was buying tickets through the venue. The website is set up to look just like Ticketmaster. I can not believe that I paid almost $125 in "service fees" for a $48 face value ticket. I received my tickets, which is to their credit, but the way that the sale is set up is completely a RIP OFF! I can't go back, but I won't be fooled again! I wish I had checked them out before I was duped. I could have FRONT ROW seats for what I paid for upper level nose bleed seats.

Tickets are sold for more than face value and mark-up is exorbitant. You might expect and not even mind that if you really have to get your hands on some highly sought-after tickets. But beware the estimated delivery date. From my own experience and those of other reviewers, it seems they make a practice of delivering tickets only a few days before the event. Their customer service will give you specious reasons for that involving the actual seller's not receiving the tickets until then -- but if that's the case it makes me think the sellers are delaying delivery in the hopes of a) selling the ticket for even more to someone else to make it worth refunding you your money, or b) obtaining tickets for lower than face value if the concert doesn't sell as well as anticipated and making even more money off you. In either case, your credit card will be charged immediately for something you will then anxiously wait months to see if you actually receive. My advice is to just stay away.

They suck monkey balls. For real. NEVER buy from them. I don't even want to give them one star, only giving them 1 star because you can't give them no stars. I called tickets.com to find out why it said my $30 tickets said they were $16. "You bought them from a third party" guess who that was? Online city tickets. They paid $91 total. I paid them $158 total. Nice to know these a-holes like to rip off good people but if anyone is reading this please don't buy from them. Avoid them at all costs

We bought tickets for Disney on ice tickets seemed to be a fair price maybe even a little cheaper then the competitors... got me and my sister and all our kids the tickets the price was ok I know many other sites have extra fees that's normal got the total seemed good clicked to order and after the payment went through an obnoxious fee amount was added that wasn't in the before total I mean an outrageous amount of money about the price of each ticket doubled called the customer service they wouldn't do anything wouldn't let us cancel or anything trust me go to tickets master or buy from stadium you would save your money and a headache!

I just bought 3 ticket to the Washington Wizards game on online city tickets and paid less than face. If you look you can find deals.

I am so livid as I write this. Save yourself the grief and your blood pressure by avoiding these asshats. I bought my tickets for Tool on November 20th of 2015. Here it is January 15th 2016 and still no tickets. The concert is tomorrow! I've gotten blown off, hung up on basically $#*!ed over. These snotty disrespectful people have stolen my money and I intend to dispute all charges. Not toto mention they are WAY overpriced, which wouldn't bother me as much if they sent me my tickets.