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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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When the U2 tickets went on sale I was desperate to get mine but didn't know where to buy them. I found this site saying it was Foxboro ticket sales, I figured it was legit. I searched the tickets and some were very expensive but the GA (general admission) on the floor were pretty cheap so I grabbed a couple of those. Then I did some more searching and found one on Level 1 that was expensive but I decided it was a better option since I have a hip replacements and don't want to stand up the whole time. I figured I could cancel my 1st order but no, they won't let you. On top of that the Service charge was over $150 WOW! A $515 ticket ended up costing me $683, unbelievable. I didn't see the service charge until after I already committed to buying the ticket. To top it off I don't even get the tickets right away. There's something funky going on and they don't send them until weeks later and something on the web site said it may have someone else's name on it. Is this really LEGIT! Seems like something really strange going on. I never heard of anything like that before. I hope I don't have to call the AG to report any problems. I'm very nervous at this point. If all goes well I will report back as a happy camper but too many questions at this point.
Prices for tickets were very reasonable. Will be ordering again for future events! There was no hassle whatsoever I went on line indicating what I wanted and received my order fast.
Easy to use site, simple to purchase and print tickets. Very excited to go see this show. Will use again-- thank you!
Site was slick and easy, however seats were almost $50 each and totaled around $148. Printed my tickets and they say $25 each. Wondering if the tickets were marked up on the site. Shouldn't be since I pay around $17 a seat for a handling fee or something like that. Hard to believe there would be any type of fee when you print your own tickets; no labor on SiteJabber's end. I know they wont let this review be posted. Just being honest.
The site was well organized and user friendly. I was able to see the theater layout while selecting my tickets. Yay! We're looking forward to the show.:-)
Had a hard time viewing seating. But managed and hopefully picked great seats for my first time for myself and my daughter. Wish the upper seats wasnt so expensive
Got my tickets for half of resale price at ticket master. Had no problem getting the electronic tickets like I had with another ticket agency. Very easy. Thanks!
Outstanding experience so far, great follow up procedures. First time using this website. Hopefully there will be more chances and opportunity
I found the online ordering very easy and the tickets came very quickly. No waiting in line to get the tickets, just printed them from home!
All prices were shown in Canadian funds as the venue was in Canada. Never thought that that the total would be in usd. In the end, 2 $104, oo tickets cost $379.
I paid extra for delivery, could've paid less. Also UPS left the package under my mailbox on the ground.
Fastest service I've ever had!. My order was bought and confirmed all in the same day. I'm very pleased!
I used this service and it was as good as using Ticketmaster. No glitches. Quick online service. The only thing different was I selected a section, and was give the row letters, but not seat numbers. The seat assignment arrived with the online ticket email.
This was so easy and enjoyable! So excited to go the game without any worries of tickets.
Thank you so much!
This process is very easy but with the rate exchange rate, it doesn't make much sense for Canadians. I ended up spending close to $800 for two tickets that would likely cost me maybe $300 here.
Thank you so much. It was a good experience. I did already submit a review during the process but this is a fine follow-up. Thanks again
Very easy to use, quick checkout. Prices a little high, but thats part of the business. Tickets were downloadable - didnt have to wait.
Like everyone else, I want to pay face value for tickets, and it seems less and less likely that it's ever going to happen again. (I don't make computer programs to hit 'refresh' the instant tickets go on sale) A few days after tickets for my event were available, I needed three good seats near each other and got them. This Scalper-Company had them for me and their "convenience fee/service charge" was NOT as exorbitant as I expected. Only an nominal fee on top of inflated prices. Imagine 3-4 times the ticket price, with fees around another 30%: /
Good seats. Tickets work. Pay out the nose. It is what it is..
The tickets I ordered were originally shown as 18$. Great price right? Well after the fees were added it ended up being double that price. A fee for downloading tickets? Shouldn't it be cheaper that way. Mailing tickets would be more expensive for the company. I feel like the prices should be advertised with the fees already added. It'd be like going to a gas station and seeing a really cheap price advertised on the board. Then getting to the pump and seeing a fee added for something that would be easier for the gas station.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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