On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was able to place my order fast and with ease. I received emails advising of my confirmation and with follow up emails.
Where are the actual tickets - I will be happy to say something nice when I actually received my tickets - until this is all I have to say. Thank you.
The site was very easy to follow and simple to use. I would recommend to anyone with even with little computer experience.
Purchased my tickets on Sunday one week before the event. It was easy to find the tickets and the seating I was looking for. Purchasing the ticket was also a breeze took maybe 5 minutes total to find my ticket and enter payment information. My ticket came in the mail in just 2 business days.
It was easy and fast purchase and download of tickets. I'll will recommend everyone to try it! You cannot go wrong.
Trying to find tickets was not really that easy until you used the interface for a little bit, also my tickets came later than expected but still came in good condition and in a timely manner.
Love Brantley Gilbert n I can not wait to see him in Evansville Indiana on February 23 of 2017 n I love his music I turn the radio up every time I hear his music
My Mom bought some tickets from them for Cirque du Soleil Ovo. She paid 167$ per ticket. I find out and start looking on line for tickets. Tickemaster has better seat, much better seats for $130. I try 15 mins after she bought them to cancel the order. On hold for about 20 mins. They say no. I try to beg a supervisor, they put me on hold 10 more mins, they say no. Which I guess we did agree to, so our bad. They say our only option is to resell them. Well we don't get the tickets until 2 days before the event! How the heck am I going to sell them that way. Grrrr... just mad I guess.
So far, so good. Waiting to receive email tickets. Easy to use, seats on map look to be in an excellent location. Will post another review after concert.
Easy & quick... I would recommend this business to anyone looking for on-line ticket sales.
I'm not so sure about this rating experience as it required a 100 character comment, that takes away from the experience.
The order shows I will not receive my tickets until 5 days before the concert so unsure how good the experience is. I would like to verify what my tickets include and do not have a way to verify this. More information needs to be given.
Cannot say anything good about their service. In our experience, they've been nothing but rude, offensive and ignorant to deal with. After dealing with OCT, it's likely far cheaper to purchase tickets from less professional scalpers who only seek double the face value.
I was totally unaware that I was purchasing the tickets in the states? I live in Canada and was purchasing Tickets for a concert in Canada. I only noticed after I purchased the tickets.
So far, so good. Can't really review until event occurs on Feb 19 and my grandchildren enjoy. I have not used this service before, so cannot anticipate
What my experience will be.
I appreciated the option of asking the site to follow up to make sure i was satisfied with their service. I'm always a little nervous using my credit card on line.
The site and purchase was easy to navigate. However, the additional fees were not indicated before hand, nor were they itemized in bill, and were excessive per ticket.
Good service good price, tickets were delivered in a timely manner and correct venue, easy instructions to follow.
I had a little problem with the mailing and I emailed them and they made the changes very quick and not at all confusing. Thank you for your service
Had to pay an extra $53 service charge for each ticket. But this site did have great seats no one else had.
This is the first time I have used this site to purchase tickets. The site is very easy to use and follow up on. Copy of Cancellation Insurance received promptly.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account