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OnlineCityTickets

3.8

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow KRISTEN H.
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DO NOT USE THIS SITE! We just bought two tickets to a John Williams concert and saw after purchase $95 of extra fees, and found out the tickets we paid $130/ea for only cost $66 through the Hollywood Bowl. Called an hour after purchase to return and they refused. Said all sales were final, no exceptions. DO NOT USE!

Date of experience: March 30, 2017
Illinois
1 review
0 helpful votes
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So far so good.
March 31, 2017

Very easy website to get around. However when I printed the tickets the ticket on the side had a date of January 2017. Don't know what that is all about, made ma a little nervous.

Date of experience: March 30, 2017
Arkansas
1 review
0 helpful votes
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Very easy to use
March 31, 2017

Was looking for tickets to a sold out show a few days away and found a good variety of seats and prices on this site. It was very easy to look at the options and then make my decision.

Date of experience: March 30, 2017
Virginia
1 review
0 helpful votes
Follow Christina A.
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Online rep said problem between me and seller not venue. Disappointed cause celebrating end of chemo treatment.

Date of experience: March 30, 2017
Connecticut
1 review
0 helpful votes
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Website is very easy to navigate, Fair prices and lots of seats available. I would definitely look here again for any event in the future

Date of experience: March 30, 2017
New York
1 review
0 helpful votes
Follow Tamera M.
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I will definitely use this business again-- easy, peasy and fast. Emails to introduce you to their services and to keep you up-to-date on your purchase details- brilliant! Bravo! Rock On!

Date of experience: March 30, 2017
Texas
1 review
0 helpful votes
Follow Donny F.
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Fast and Easy
March 31, 2017

Fast to purchase and easy to submit. I would come to this site to purchase future tickets. Only thing that bothered me was the extra fee's

Date of experience: March 30, 2017
Minnesota
1 review
0 helpful votes
Follow Jake W.
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Never Use them again
March 30, 2017

Accidentaly ordered the wrong ticket and I called them within minutes of placing the order to have them switched and the told me too bad there is nothing they can do. All I wanted was to switch to the correct show I did not even want a refund but it does not work that way. Do not buy from them they are nothing but a scam

Date of experience: March 30, 2017
Oklahoma
2 reviews
0 helpful votes
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Will do this again!
March 31, 2017

What an easy way to purchase tickets and the prices are reasonable. Will purchase this way again! I had the tickets in my hand within a couple of hours.

Date of experience: March 30, 2017
Canada
1 review
0 helpful votes
Follow Gamini H.
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Very User Friendly
March 31, 2017

Was the easiest way to purchase a Big Concert Ticket.
Hats off. May be one suggestion,
The row areas can be highlighted, just like the sections are being highlighted, while purchasing. If that is improved, I would give 100%
Gamini Hemalal

Date of experience: March 30, 2017
Washington
1 review
0 helpful votes
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UNFAIR POLICIES
March 30, 2017

I am more than upset and probably won't be using this service again. I inadvertently picked the wrong date for the tickets, called immediately, and again today, and was told there was nothing I could do about it. I believe this policy to be totally unfair. I pay $150 for something I cannot go to. Sincerely, LMPerin, Bothell, WA

Date of experience: March 30, 2017
Colorado
1 review
0 helpful votes
Follow Mark T.
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Website was easy to navigate to compare seating sections still available at various prices, & to purchase tix was a seamless process. Definitely recommend it & would use it again!

Date of experience: March 30, 2017
Arizona
1 review
0 helpful votes
Follow Joan B.
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I appreciate buying my tickets online, but I do not like being charged extra for receiving my ticket via email.

Date of experience: March 30, 2017
New York
1 review
0 helpful votes
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Smooth, fast process
March 31, 2017

Everything was simple, which provided for a smooth and fast process. Haven't used this site before, but will be coming back, again. THANX!

Date of experience: March 30, 2017
Georgia
1 review
0 helpful votes
Follow Tracy s.
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Confusing
March 31, 2017

Looking for tickets is alright but buying Themis a little confusing. After you fill out info it kicks you back up to top and your about buying tickets twice and then on email if you buy last ticket in section it says selection anavalible pick another choice

Date of experience: March 30, 2017
Brazil
1 review
0 helpful votes
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Good
March 30, 2017

Buying was easy. Site interaction was simple and steps easy to follow. Hope shipping goes ok - only thing isnthat Indis not understand if I will receive the ticket, or if I will get it in a venue near the event...

Date of experience: March 30, 2017
Texas
1 review
0 helpful votes
Follow Dulane A.
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Was having trouble using the website of another "reputable" seller and could not get past the logins in a timely manner. This concert was really important to me and good seats were selling fast - you made it work.

Date of experience: March 29, 2017
New York
3 reviews
0 helpful votes
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Great
March 30, 2017

Extremely prompt service for the exact tickets I wanted. The tickets arrived seconds after my payment was approved, I downloaded and printed them and am good to go.

Date of experience: March 29, 2017
Washington
1 review
0 helpful votes
Follow amanda h.
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It was very easy!
March 30, 2017

When searching for tickets online city tickets made it very easy and convenient! My fiancé and I are looking forward to going to our first concert together

Date of experience: March 29, 2017
New York
1 review
0 helpful votes
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Easy to do
March 30, 2017

Easy to do. But they need to be sure the tickets come in your own name not someone elses... not cool

Date of experience: March 29, 2017