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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Way over the original price. Way over... I paid the He price because my wife and I love Bill Mahers work. He is very funny.
Super easy and quick to buy. Extremely overjoyed with this purchase. Will return for further purchases
Don't do it. Will not give a legit contact number. Will not answer emails. Sent me a email for $20 off the ticket purchase after they jacked up the price of the tickets by $30 calling them service charges. Then when I tried to contact them about the $20 coupon they tried to sell me some kind of monthly discount card. When I didn't buy they told me my ticket price had to be over $200 before fees to get the $20 off.
Thank you on the expensive side but worth it. I will take my daughter I saw Michael Jackson at the same age and I believe this experience will equal that for her..
I bought two tickets for $127 and then got a call two hours later that those were the incorrect prices. The said for the inconvenience they will refund my card and issue me a credit for $50. I went back and the same tickets were now priced for $304.49. They made a mistake and priced the tickets low and then realized their mistake and cancel my order and changed the prices online immediately.
I will be contacting the fair trading commission... on my receipt it said 100% buyer guarantee and their recording and communication said all tickets are final guaranteed and confirmed by seller. Even the music on their phone when i am out on hold is saying those same things word, for word.
Spoke to Ashorina the so called supervisor who said she apologize but cannot honor the tickets purchased. She said she cannot give me her supervisor or the person she reports to name.
The ticket pujrchase process was very smooth! I do not purchase tickets online very often so this was a good experience. I liked the option of insurance since we never know what could happen with family members. Looking forward to the concert.
I'VE ONLY JUST ORDERED THE TICKETS, WE'LL SEE HOW THE REST OF IT GOES, THE ORDERING PROCESS WAS A BREEZE
This was a great experience, had my tickets within minutes... Can't wait and see this show. Have never seen the Moody Blues before and this may have been my last chance to see this Great Band. Thank you
The site is very easy to use, and because of them, I got my best friend tickets to see her favs! Cant wait!
Super fast! I am excited to go to see Rod Stewart, it's a dream come true and Cyndi Lauper just makes it even better! Super excited!
Recieved tickets in about 25 hours. Appears we paid double the original price of tickets plus service fee which was outrageous. Wont use this service again.
I'm Not quite sure about the service as I haven't completed the transaction through the event. I will provide details in March
I guess it's my mistake for trying to buy tickets when I was in a hurry, trying to do multiple things at once. I stupidly didn't realize that this wasn't the Hult Center, but rather a ticket reseller. Their URL (in a the Google search) was deceptive: hult.centereugene.com. Again, I should have noticed it, but I didn't.
I was shocked at the high fees, but decided to accept it because my wife and I really wanted to see the show. The ticket fees were $20 a person, plus a $7.50 fee for the digital ticket.
As soon as I finished the order (and literally, I mean the moment I confirmed my payment information) I realized my mistake, but it was too late. The order was done. I immediately when to the real Hult center website, checked the ticket prices, and was blown away by how much cheaper they were. I essentially paid for a 3rd ticket because of their markup + fees.
My biggest concern now is that these tickets may not be legitimate. I guess I'll find out.
The order process was pretty easy. The only issue I have is that I was not able to see the actual seats I was buying, only the row & section. The tickets have the seat numbers, but I don't know how many seats are in the row. We need to have end seats, so hopefully we will. I contacted someone by email about it but haven't heard back (it's been several weeks).
Alwsys seem to have trouble with accessing my tickets due to password issues or email issues but after some frustrating time was able to setup a means to get my tickets. Wish if I bought the tickets from a particular website, they negotiated a way to actually get the tickets in their possesion and I just dealt with the broker I bought the tickets from, not a third party that just creates another step and hasstle for me to figure out how or what app. Or program I Have to use or download them to for my being able to use them or access them.
I requested handicap seats as my friend cannot do stairs. We were shown to our seats and when I stated the obvious, we were told it's only 11 steps! After much discussion, they sent for a floor supervisor. She took us to a new site for handicapped. We were shown to an area accessible by my friend's scooter. It was at the side and we could not see the stage at all! Another round of complaints and we were finally shown to an area for handicapped that we could actually see the stage.
Absolutely no problems at all.We go to see the match New York Islanders vs Calgary Flames in the Barclays Center! Yeah!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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