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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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I ordered on pre-sale day because the cool presale thing was GA SRO only and I wanted seats. Seats seem okay for the slightly higher-than-anticipated price, but I'm still skeptical. Look for my later review in October for how this turns out.
Had a great ticket location map, but the tickets I selected ended up being in a different section. Also the fees were high
I feel like I just got scammed, YES in the fine print it is stated that once you complete your order you can not under any circumstances cancel said order, I will be sure to read those fine prints more closely in the future. I just over paid for my tickets by upwards of $70 for worse seats then if I had realized that I was not at an original authentic site. I just googled the event I wanted to attend and this was the first page to come up, this was my first time purchasing online tickets and I will pay better attention in the future to be sure I am not purchasing through a 3rd party. I tried contacting the company 5 min after purchase when my we realized that it was a 3rd party website and that is when I learned that the fine print says NO CANCELING. Also the service fee is unreal, really I also get charged a fee to have my tickets emailed to me? Did it really require any effort on their end to hit send? Its probably automatically done any way.
As always, you trade convenience and certainty for overpriced tickets. Should have tried for a miracle but couldn't miss this show.
They buy google ads and are listed first when you search for an event. People click the link thinking it's official. They sell you the same tickets you could have bought directly from the event page but tack on absurdly high ticket fees.
Steer well clear of this scam. And shame on Google for facilitating it.
Seatings are confusing. Like idk if row 1 start at the bottom or the top cause the map says left to right. S hopefully I picked good seating :/
I got good seats for my event and it was fairly easy to use the site. I was surprised at how much the service fee was, which was close to $80 for two tickets. That seems very high. I will think twice before I purchase from this site again
So we purchased tockets that are 39 US dollars, but service fees and taxes led them to be 81 dollar per ticket. We noticed the total later but they would not even refund us the tickets or anything. Please dont purchase from their website
Got my tickets in less than 5 minutes also better seats and cheaper prices than the other sites. Ticket fees where very pricey if i had more time to shop would of because of the high fees. Dont know why they are so high but i got my tickets already in hand.
The service was easy to use but I would have liked to know beforehand that I was paying more than double the value of the tickets! Not so happy with that but the service was easy to use and I got my tickets fast.
I ordered tickets online, but it says it won't send me my tickets via email until 8/28/18.
Its January 22 2018 now.
So I suppose I will just have to put my faith in the email system... I will let you know in August!
Very easy to place my order. Fees were very high, if I wasn't in such a hurry to get tickets ordered, I would've kept looking/comparing.
Site works well but the fees are ridiculous. If i didn't already promise my fiance i would not have gone because of it.
I placed an order for 2 tickets and when I received the tickets the seats weren't together. Very sad as this was a Valentine's day gift for my 12 year old daughter and I.
Using the site was easy, that was good! The only issues I have is that the site only allows shoppers to see seating Sections but Not seating itself, that's bad because I'd like to know if I'm paying top dollar of my $ am I being seated in the lower, mid or top of a Section. Do the rows start from 1-20 top to bottom or bottom to top? The next issue was the hidden fees that got taxed on per ticket, so my $140 ticket price went to $220 final cost!
Excessive service fees for modest service. I would need to look elsewhere in the future. I am filling the rest of this space to produce 100 characters
If I have another option next time Ill use it... what a rip off. I mean the tickets can to 338 before service fees and 450 after. Mobilization makes life easier and saves money, yet we seem to be paying more as end users. This will be my sons first concert and so I pay the fee. You guys should be ashamed of yourselves.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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