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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Process quick any easy but service charge seems high. Don't see the price for service charge until after you have committed to buy the tickets
Based on the many bad reviews I read after buying these tickets, I just have to hope and pray they are valid. Misleading website.
The process was simple BUT you couldn't see where the tickets are as far as if they are in the middle of a row or an isle. The mark up is pretty high too. I hope the tickets actually work and the seats aren't horrible. Pretty nervous about his transaction.
I do not mind paying for convenience within reason. All businesses have the right to make a profit, but 30% of the cost as a service fee is ridiculous!
This is a repeatable electronic transaction that does not require a lot of overhead as time passes on, so charging such an outrageous service fee for an established, repeatable, process amounts to highway robbery.
Seat "selection" was listed by sections only with no indication as to where the seats are in the row or where the row is in the section. Prices by section varied wildly with some sections costing 2 or 3 times more than the one above.
Happiest when I'm in my seat and listening to Ed Sheeran - great service so far though yes! I found the order process easy and i received confirmation almost instantly. Confirmation printed and electronic ticket saved to my phone. So far I'm happy...
Purchased tickets through Online City Tickets prior to a show two hours from home. I only received a confirmation email with my order number and a second email with a survey. Upon arriving at the show, I presented my confirmation email to the box office. There I was told they could not accept the confirmation email with the order number, seeing as that's all that was emailed to me. I checked through every folder in my email searching for any other emails from them. Nothing. The lady at the box office told me I would have to purchase general admission tickets to get in but the company would definitely refund my money for the previous tickets. After the show, I called the company and ended up requesting a transfer to a manager. After I was transferred, I was informed that this was not their fault and they could not refund my money. They claimed they emailed the tickets, even though I guaranteed them they didn't. I ended up spending over $500 trying to take my kids to a show. Please do not use this company for anything. Read all of the other reviews. I find it odd that this seems to have happened to alot of customers. No wonder they're still in business, their robbing people then refusing to refund them when in fact it's their fault. I seriously don't know how they sleep at night, with a guilty conscience I'm sure.
I purchased these tickets and everything seemed great, but afterwards read reviews about the company and am getting scared because of negative reviews. I hope and pray this is legit and I didnt get screwed.
Overall site is not very good not set up professionally and does not state when I looked there are no cancellations or no refunds. I want a refund
After looking at tickets at the Warner Theater site (pretty picked over), I looked here. I finally decided to suck it up and pay $99 for a $67 ticket cuz I wanted to see these people play. Oh, minimum 2 ticket purchase! I only wanted one. And what shows up for the first time in the final screen for purchasing? A $30 per ticket service charge!
At $265 for 2 tickets these are the most expensive I have ever bought, way out of my price range, but I'd like to see them (Tedeschi Trucks Band) at least once live.
I thought my overall experience was good but the fees per ticket were way too high. First time buying tickets from them. Hopefully not the last.
The process was cumbersome. Seating choices were by section only and not by the seat. I have no idea if I have end row seating or middle of the row. Some section seating would only allow the purchase of 4 seats instead of 2. Ridiculous add on "service" charges of $66 for 2 seats, plus an additional $7 for me to print my own tickets.
I did get my tickets I'm not happy I had to pay $7.50 just to download to get them when you can just email it for free!
Would recommend to others. Site was easy to buy from and cant wait to use the tickets on the day of the concert.
Can't wait for the tickets to see we're sitting because it said TBD not sure wear we are sitting. My wife been telling me for years she wants to see Journey
Easy straightforward process. I appreciate the follow up to confirm my order. Not one to normally purchase tickets or attend concerts, I was afraid of a confusing experience. Will use site again.
This is why the music industry will continue to fail. Make things simple. I have to write a friggin 100 character review to receive tickets that have already been paid for? Are you kidding me? Who is the genius that came up with this gem of an idea?
Ticketmaster should have noted that these were resale tickets regardless wife is excited to see Hamilton
It was my first time ordering tickets ever, so I didn't nt know about the service fees and download fees.
Best and easiest experience I have ever had ordering tickets! Would recommend this site to anyone. It was quick and easy. Had my tickets downloaded in just a couple of minutes after the purchase.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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