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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Two tickets $288 each, service charge of $175.68, and instant download fee of $7.50. It's ridiculous to pay a service charge for online tickets. Why?! Tickets are already expensive as it is. I also don't understand why there's a fee to download instantly. That makes no sense at all. The problem is, service charges and download fees are almost always attached to tickets these days. So stupid.
Tickets were $172 but my total was $232. That's $60 in extra fees... not sure if it's just this site or if it's that way anywhere you get them but that's alot of extra fees!
Alot of services charges. But what are my choices. My printed ticket has another person name on it. Is that a problem? Is this a legitimate ticket? Will I have problems at the door?
The Good News: The tickets worked. I received what I ordered and was able to get into the venue with seats that were close to the front on the lower level. The show itself was Fantastic!
The Bad News: I had to pay double what I should have paid. The price was originally $80 per ticket plus whatever service fee and taxes. Instead of $200 - 250, we were charged almost $400.
For future reference, if there is a show that you really want to see, get tickets early if possible and save yourself a headache and an empty wallet. But if you are really in a pinch and are willing to pay double or triple the price, this is probably better than some of the other sites out there doing the same thing.
I Was able to score 2 tickets to a show that was already sold out. Hate that I had to pay double the amount for a regular ticket. But since the FOX Theater wanted the same or more for VIP I guess it is what it is. As one of the other commentators said, hope the e-tickets work and I don't run into any problems.
This website made me pay 30 extra dollars as the only choice for "next day shipping" later emailing me saying the expected delivery date would be February 22nd and the concert is on the 24th.
Ticket cost - $135 ($270 for two)
Service Charge - $41 ($82 for two)
Download Fee - $7.50
To go see a show with my wife - $360 and we haven't paid for parking or food and drinks. Not sustainable. If the cost was reasonable I would go to shows much more often. Now it is only for very, very special occasions. Unfortunately I feel crappy about going because the cost is outrageous.
A convenience charge; a download charge? Like it was an option! Why not just have one charge? Also why not have a seating chart?
Phone tree does not allow you to reach a HUMAN. It also did not ask WHAT my question was! At times my frustration caused several hang ups.
OnlineCityTickets made it incredibly fast and easy to secure Eagles tickets. Prices were much more affordable than those I saw on Ticketmaster! Great site! LOVE to attend concerts, (I'm just an old hippie!), and will surely use OnlineCityTickets before I ever use Ticketmaster again! THANK YOU!
I think its disgusting how much you charge for 55.00 tickets, i will never again use your site. You should be ashamed of yourself for almost doubling the price of the ticket, many hard working people such as myself would love to go to more concerts but you ticket agencies make it hard for us by the doubling of the ticket price
I think that a 30% fee is too high and then adding $8 for email delivery. I would rethink your business offer. Unfortunately, this is a monopoly and the customers have little choice if you want to attend a show at this venue. Needs to be addressed in contract between venue and OnlineCityTickets. And, you cant control your seating beyond picking a section? It is 2018.
The prices are the cheapest n for a struggling single dad the prices work out perfect andi get to take my son to see something he likes
Why am I row N? When i click to purchase double AA row. They should be more detailed and showing the row and seats available and not display the row and seat number once the purchase its been made.
This is the first time using this site. It seemed very simple and upfront. I am not very happy that I MUST do a review of the site and not only that but it MUST be at least one hundred words long! Why must it be that long for? How do I review a site that I have only used ONCE?!? At this point I am trying to think of sentences to make one hundred words.
Online City Tickets literally did not send me my tickets to Book of Mormon until the day of the play and then I found out that they had changed my seats to the top floor, very back row. I would never have paid $322 for the very last row. My mom is hard of hearing and sick and she couldn't see nor hear, so we had to leave. I called to complain and the manager basically called me a liar and would not refund me any money at all. The tickets showed that they were $54 each and I even offered to eat that amount of $108 and they said no. I have been a loyal customer to them in the past and I am very upset. Keller Auditorium (the venue) told me that online city tickets have a very bad reputation and that I should never buy from them again. I was the 5th person that day to have the same thing happen. Please don't make the same mistake I did! I am telling everyone I know and warning them. Buy your tickets somewhere else!
Tickets were perfect but the fees could be a little lower $20 more per person in fees just seems like a bit much for me
Online City Tickets proved to be an efficient method of purchase for my parking tickets for a concert in May. I would surely consider using them a second and third time.
Have not received my tickets yet. Will complete survey when I do... They said they will arrive between now and May!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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