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OnlineCityTickets

3.8

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

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Arizona
1 review
0 helpful votes
Follow Kenneth G.
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I know that I am in HH, but no seat numbers. Why? Also, I'm I paying more for the tickets?...

Date of experience: February 12, 2018
Canada
1 review
2 helpful votes
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WORST WEBSITE
February 12, 2018

Do NOT order tickets from here, they mark up the prices ridiculously high!
This was the first time I ordered tickets online so I didn't understand the process that I was being scammed from. Also, they have a NON-REFUND policy, so when I called back saying I want my $1,500 back. They told me they read me the policy so they can't.
I wish I would have read the reviews first and wasn't so naive.

I hope I help one poor soul like me!
DO NOT BUY!

Date of experience: February 12, 2018
Indiana
1 review
0 helpful votes
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Literally the title, you buy tickets, you get an email, you print them off. We'll see when I get to the location how easy it is to get into the arena but I feel trusting so far.

Date of experience: February 12, 2018
Missouri
1 review
0 helpful votes
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Fast and easy
February 13, 2018

The shopping experience was great! It was easy to find the tickets I wanted and very easy checkout. I would go this route again.

Date of experience: February 12, 2018
Virginia
1 review
0 helpful votes
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Tickets never came!
February 12, 2018

I purchased the tickets through the company and when they were transferred i never received them. The company says i accepted them but never got them. I called an emailed over 7 times and they wouldn't refund or even help me get it figured out. They just kept referring me to Ticketmaster, when it wasn't there problem. CS was nice but nobody could resolve the issue. Very disappointing!

Date of experience: February 12, 2018
Oregon
1 review
2 helpful votes
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Order fee is to high
February 12, 2018

$20.00 order fee for each ticket that you order! The ticket comes in a email so it's all computer based nothing to do with anyone sending you tickets.

You buy a tickets for a family 4-5 and you spend 100 bucks in fees
Do you not see the problem with this?

I would understand more if I maybe got something sent in the mail but you dont

Date of experience: February 12, 2018
District of Columbia
2 reviews
0 helpful votes
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Mostly good.
October 7, 2023

I liked that I could see the sections where tickets were available, exact row and seats, and the prices for each. Only complaint are the extremely high fees. Almost $100 for fees on two tickets is extreme.

Date of experience: February 12, 2018
Minnesota
1 review
0 helpful votes
Follow John C.
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Prefer to deal directly with venue but since the online ticket companies buy up so many of the seats in blocks that we have limited options in getting a seat that we desire vs. a seat SOMEWHERE in the seating section. SIGH. Such is life. One reason we rarely attend any performances when we cannot select our seat.

Date of experience: February 12, 2018
Washington
1 review
1 helpful vote
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Meh
February 12, 2018

Didn't care for almost $80 per ticket charge appearing after deciding to purchase. Full price up front please

Date of experience: February 12, 2018
Colorado
2 reviews
10 helpful votes
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Great shopping experience
February 12, 2018

Found seats right near the stage for a really cheap price! I checked other on-line ticket sites and the prices were very expensive and there were no stage seats left at all. This ticket site was a real God send. Easy to use. Will recommend to my friends and family and use them again for any concert or venue I plan to attend in the future.

Date of experience: February 12, 2018
New Jersey
1 review
0 helpful votes
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Wrong seats
February 12, 2018

I have already seats 1&2 wanted what was closest to me so I picked seats 5&6. But I was sent seats 9&10.
Hope the others in that row will maybe adjust and move down so my kids can sit with me.

Date of experience: February 12, 2018
California
1 review
0 helpful votes
Follow david a.
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I SPECIFICALLY SAID TO THE MERCHANT I WANTED SEATS IN THE
100's OF THE FORUM SEATING, NOT THE '200'S' THERE IS A HUGE DIFFERENCE. TOLD HIM I WAS LOOKING AT FORUM SEATING MAP IN THE 'RED' SECTION ONLY. I COULDN'T BE MORE SPECIFIC ABOUT WHERE I WANTED TO SIT. HE SAID HE HAD SEATS IN '126' FOR $350 A PAIR. I SAID, 'TOO GOOD TO BE TRUE.' HE SAID DO I WANT THEM? I SAID, 'YES.' AND AFTER HE GOT MY PHONE NUMBER, ADDRESS, CREDIT CARD, AND ASKED ME TO CONFIRM HE TELLS ME 'AFTER HE CHARGES THE CARD' THAT THE SEATS ARE IN THE UPPER 200'S. I SAID, 'NO, THAT IS NOT WHAT I WANTED AND CANCEL THIS ORDER IMMEDIATELY!.' HE PUT ME TO MANAGER AND THEY WOULD NOT CANCEL MY ORDER. I IMMEDIATELY CALLED MY CREDIT CARD COMPANY TO ALERT THEM OF THIS TRANSACTION AND THAT I AM NOT APPROVING IT NO MATTER WHAT THE MERCHANT CLAIMS. I DID NOT WANT THOSE SEATS AND NEVER ASKED FOR THEM AND WOULD NEVER SIT IN THEM. SO, THIS WILL BE TAKEN CARE OF BY CREDIT CARD COMPANY AND THEY CAN GO SELL THEIR NOSE BLEED SEATS TO SOMEBODY ELSE WHO WANTS THEM. BEEN THERE, DONE THAT.

Date of experience: February 11, 2018
New York
1 review
0 helpful votes
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And everything was simple and easy to buy tickets appreciate it and Imma Stay Up on top of everything thank you

Date of experience: February 11, 2018
Oklahoma
1 review
0 helpful votes
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Easy ticket buying
February 12, 2018

Very satisfied with my experience. Couldnt have been any easier or more convenient. Found what I was looking for very easily.

Date of experience: February 11, 2018
Kansas
2 reviews
0 helpful votes
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Fast and easy
February 12, 2018

Fast way to order tickets, extra fees if ordering on line and getting an e-ticket. So, be prepared to send about $50 more.

Date of experience: February 11, 2018
Wisconsin
1 review
0 helpful votes
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Still working on tickets
February 12, 2018

So far so good, just trying to figure out how I get the tickets... not sure what the special delivery is all about...

Date of experience: February 11, 2018
Minnesota
1 review
0 helpful votes
Follow Claudia D.
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My experience was using OnlineCity Tickets was quick and easy. I am just a tad leary of not receiving the tickets until very close to the the concert date. The concert is September 18th and I received an email stating I would I receive the tickets "via email on or before: 9/17/2018". To resolve this and to perhaps receive a better rating, you should have tickets to the consumer at least two weeks prior to concert/event dates.

Date of experience: February 11, 2018
Virginia
1 review
0 helpful votes
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Just okay
February 12, 2018

I was kind of confused. In my total it showed me paying 42$ for insurance on my tickets. Tickets were 133$ a piece and my total came out to be 354$ and 20 minutes later I was charged for another 20.40$. Something just doesnt seem right.

Date of experience: February 11, 2018
Illinois
1 review
0 helpful votes
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Very courteous
February 12, 2018

I was not my nicest self and the gentleman who helped me was very nice and polite. I will not add more characters

Date of experience: February 11, 2018
Arizona
1 review
0 helpful votes
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Disney Dance Party
February 11, 2018

Ordered tickets there was no guarantee where we would be sitting. I have a two year old grand daughter and I'm not able to do stairs due to several back surgeries. When looking at the concert hall in Riverside the same thing. No visual of where our seats would be. When one spends three hundreds dollars for a kids type of concert is a high price when you are not able to see where you are sitting. Very sad!

Date of experience: February 11, 2018