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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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This agency, like all the others, charges outrageous fees for concert tickets. It really is disgraceful. Over $38 in fees per ticket? Really? They should be embarrassed and ashamed but when you're this much of a capitalist, you almost make Donald Trump look mild.
It's fast and simple. I don't know, I just don't really want to do 100 words. I like it and everything but I'm not really sure when my tickets are going to come
Absolute rip off! You don't see the service charge until it's too late. I bought three tickets and the total service charges involved ended up being $97! That's almost the full price of a 4th ticket!
I also bought "insurance" which was also a complete rip off. We had unexpected visitors come into town and therefore couldn't attend the show. No exchanges, no refunds no anything with the insurance. Unless you can produce a doctors note or car repair bill you are stuck with the tickets.
Stay away!
That instant download is sweet got the tickets ready to rumble... it was pretty darn easy to get ticket sent to my email and download them once the confirmation was sent
Service was good. The $50+ charged to purchase the tickets was excessive! I would like to have the chance to buy my tickets at face value, not at an inflated rate!
Overall good experience. Like to be able to download tickets and not have to wait on the mail. Wish prices were better!
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I am satisfied with the easy experience of finding tickets at a good price for good seats to a sold out show :)
I hope should the tickets i purchase for this event coming on time means, not received on the last week of this event. Also what you need for so many information about yours clients, i believes not to share with another companies, I satisfy with your service.
Never buy from them again I go to sleep with ticket that I bough and wake up with no tickets because they cancel for not reason but they took my money for 5 days great thanks for nothing.
Easy to navigate, very reliable, it was easy to find the events that I was interested in purchasing tickets for. Also, it was easy to navigate and fill out my information in order to submit an order. Very reliable communication between the company and myself. I have no doubt that I will enjoy the show that I have ordered tickets for.
Not sure why my tickets are being overnight shipped to me 2 days before the concert. I bought them over two months in advance. Would have preferred to not pay so much in shipping, had they USPS them to me.
I found tickets, placed my order and received them in minutes! So easy and fast! I would definitely order from them again!
Hello, it was very easily to buy tickets for luis Miguel concert, Im upset because I havent received the seats number and I want to know when Im gone have them
Please send me the information back as soon as you can
Thanks
Please do not buy from this site. They are a scam. They have the ability to redirect from a legit web site to theirs. Before you know it, you purchased tickets at a greater cost than what you should have paid. Also, if they are a true ticket reseller, why isnt there a link on their website to sell a ticket to them? Online city tickets is one reason that buying concert tickets is such a hassle.
I bought tickets to a Supercross race. The map online only shows a football field. It would be nice to see the proposed track layout so we could know what our view will be from the seat we chose.
Avoid Onlinecitytickets.com at all costs!
Literally. DO NOT USE ONLINECITYTICKETS, COM!
This is a ticket reseller that you are led to by apparently valid concert venue web sites that are fake, but appear first when you search for tickets. Looking for Elton John tickets for the Bell Centre in Montreal? Rather than seeing the legitimate site (centrebell.ca) the first site that comes up is centre.bellmontreal.com, which leads you to onlinecitytickets.com. The legitimate site, when you later call them in vain to complain about being defrauded, will tell you of the hundreds of calls they receive due to this scam. Name your venue, the story is repeated (e.g. aircanadacentre.toronto.com)
And when you buy the tickets (these are usually real), you will find that you are paying four times the ticket price. You will find that surprise, you didnt read the terms and conditions fully! The prices are in US dollars, in case you thought you were buying in your own currency. And you will find subsequent charges to your credit card, now that they have it (what, you did not want travel insurance from us?). On the (only) bright side, your credit card company should credit these subsequent fraudulent charges, but you are on the hook for the original purchase.
If you wish to experience even more frustration, call their customer service. You will get nowhere, but will hear the phrase you agreed to our terms and conditions as many times as is humanly possible, regardless of what you said to them. And dont ask for their supervisor, you are talking to them. And their manager. They are the only person there, apparently.
But they do have a sense of humor: if you stay with them long enough, they will offer you a $50 credit towards your next purchase! Mind you, if you are dumb enough to take that offer, you were not smart enough to look at this review. As it is, I hope you have looked at this review BEFORE you bought. My sympathies if it is after the fact. Once bitten check reviews before you buy, next time.
I can hardly wait for the tickets to arrive. I think that it was fortunate that we could secure even if it was somewhat expensive. It delivers to the hotel where I am staying and I am worried about whether it can be reliably received.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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