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OnlineCityTickets

3.8

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

We monitor reviews for authenticity

GB
1 review
1 helpful vote
Follow REINA F.
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Please never buy any tickets from them. They charge almost double the price and additional crazy service fees. Pay extra to get tickets by email and 3 weeks later still no tickets. NO REFUNDS! After you pay you are f***!
I am so disappoint, not only did I pay double the price but I may lose $487.19 dollars and I may not even go to the concert. Worst experience ever.

Date of experience: February 24, 2018
Texas
1 review
0 helpful votes
Follow alison h.
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Ticket cost is very misleading because you tack on a very high service fee at the end of purchase. Also i was sent several emails the last one asking me to click to confirm i have received my tickets. Confusing because i haven't received them and according to your web site I will not get them till the week before the concert in September.

Date of experience: February 24, 2018
California
1 review
0 helpful votes
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Great Service.
February 25, 2018

Very easy system to use. Software prompts were easy to follow. Email followup was very helpful. I would use again and tell my friends.

Date of experience: February 24, 2018
Georgia
1 review
0 helpful votes
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Phone calls
February 25, 2018

Please in the future call both numbers listed for additional confirmation. Or use the email that was required. Appreciate you helping us get new tickets since the last ones were canceled Thank you.

Date of experience: February 24, 2018
Pennsylvania
1 review
0 helpful votes
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Ticket sales
February 26, 2018

Quick and easy but would like my tickets emailed right st purchase point. Service fee is alittle expensive but all and all easy to buy just nervous to wait for the tickets so close to concert

Date of experience: February 24, 2018
Oklahoma
1 review
1 helpful vote
Follow Colette S.
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Service Fees
February 25, 2018

I think it's great that you can get the tickets fast but I think the service charge is to high. I could understand if we got something extra with it like a couple of free drinks for ordering through your online service or something of that nature. That could be worth the extra dollars maybe. Just a suggestion...

Date of experience: February 24, 2018
Oregon
1 review
0 helpful votes
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Tickets
February 26, 2018

Wish it gave me option of having them mailed to me instead of printing because I dont have a printer

Date of experience: February 24, 2018
Georgia
1 review
0 helpful votes
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Very helpful
February 25, 2018

I've had a problem I put two addresses on the form so I had to reorder and it was after hours so I'm waiting on them to send them

Date of experience: February 24, 2018
New York
1 review
0 helpful votes
Follow Jermany C.
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Hidden Service Fees
February 24, 2018

If you are going to charge service fees, be honest about it up front. Don't wait till check out to slap you in the face with it. Also, surveys blow, stop making them mandatory.

Date of experience: February 24, 2018
California
2 reviews
0 helpful votes
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Great Experience
February 25, 2018

Great customer service friendly and extremely helpful answered all my questions and I was a happy customer. Thank you

Date of experience: February 24, 2018
Washington
1 review
0 helpful votes
Follow Kayla C.
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Quick and easy
February 25, 2018

Quick and easy had no trouble love of the best lace to buy tickets easy for you to find and buy will most defdinatly use this web sight again

Date of experience: February 23, 2018
Colorado
1 review
0 helpful votes
Follow Christy G.
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Do far, so good.
February 24, 2018

Can't wait. Hoping everything goes ok with paperless tickets. We will be celebrating 33 years of marriage. Can't believe we get to see Chris Stapleton at the Pepsi Center.

Date of experience: February 23, 2018
California
1 review
0 helpful votes
Follow Jeffrey S.
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Fast and easy to use
February 24, 2018

Found, ordered my tickets and received tickets quickly. Will use this service again as the prices were good and available right away.

Date of experience: February 23, 2018
South Carolina
1 review
0 helpful votes
Follow Christi T.
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Easy to order
February 24, 2018

I ordered 5 tickets to the hockey game for me and my family. It was nice to pick out our seats. It was really easy to order the tickets. Thank you for your service

Date of experience: February 23, 2018
Washington
1 review
0 helpful votes
Follow Ken M.
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Easy ticket sales
February 24, 2018

I liked the picture of the seats. Very good service. Very very good. And the pictures of the seats were good. Very good. I remember having to walk to a ticket master back when I was a teen, to get into shows. This is so much easier.

Date of experience: February 23, 2018
Missouri
1 review
0 helpful votes
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Easy shopping
February 24, 2018

I shopped a couple of outlets for the tickets I wanted and found online city tickets to have the exact tickets and 10 dollars a piece cheaper than another well know outlet. I bought the tickets, was able to pay through my paypal account and have the tickets emailed. I will be a return customer!

Date of experience: February 23, 2018
Ohio
1 review
0 helpful votes
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How do I get my tickets
February 23, 2018

So confusing to get my tickets. So frustrating for me to get them this is so aggravating 100 characters 166 for tickets I cant open bull$#*!

Date of experience: February 23, 2018
California
1 review
0 helpful votes
Follow Eric B.
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Fantastic!
February 24, 2018

OnlineCity tickets provided a clear view of seating location with the seat quantity and price breakdown (per seating section). Ticket download delivery was quick upon payment!

Date of experience: February 23, 2018
California
1 review
0 helpful votes
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Quick and easy
February 24, 2018

My first time ordering on the site, I loved how easy it was and how fast it was. I will use again. The tickets came so fast from the email and now I am all set to go.

Date of experience: February 23, 2018
Florida
1 review
0 helpful votes
Follow Nadeem B.
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I will never order tickets from this site again. $36.90 per ticket service charge on a $140 ticket is robbery. I hope you choke on your fees.

Date of experience: February 23, 2018