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The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Please never buy any tickets from them. They charge almost double the price and additional crazy service fees. Pay extra to get tickets by email and 3 weeks later still no tickets. NO REFUNDS! After you pay you are f***!
I am so disappoint, not only did I pay double the price but I may lose $487.19 dollars and I may not even go to the concert. Worst experience ever.
Ticket cost is very misleading because you tack on a very high service fee at the end of purchase. Also i was sent several emails the last one asking me to click to confirm i have received my tickets. Confusing because i haven't received them and according to your web site I will not get them till the week before the concert in September.
Very easy system to use. Software prompts were easy to follow. Email followup was very helpful. I would use again and tell my friends.
Please in the future call both numbers listed for additional confirmation. Or use the email that was required. Appreciate you helping us get new tickets since the last ones were canceled Thank you.
Quick and easy but would like my tickets emailed right st purchase point. Service fee is alittle expensive but all and all easy to buy just nervous to wait for the tickets so close to concert
I think it's great that you can get the tickets fast but I think the service charge is to high. I could understand if we got something extra with it like a couple of free drinks for ordering through your online service or something of that nature. That could be worth the extra dollars maybe. Just a suggestion...
I've had a problem I put two addresses on the form so I had to reorder and it was after hours so I'm waiting on them to send them
If you are going to charge service fees, be honest about it up front. Don't wait till check out to slap you in the face with it. Also, surveys blow, stop making them mandatory.
Great customer service friendly and extremely helpful answered all my questions and I was a happy customer. Thank you
Quick and easy had no trouble love of the best lace to buy tickets easy for you to find and buy will most defdinatly use this web sight again
Can't wait. Hoping everything goes ok with paperless tickets. We will be celebrating 33 years of marriage. Can't believe we get to see Chris Stapleton at the Pepsi Center.
Found, ordered my tickets and received tickets quickly. Will use this service again as the prices were good and available right away.
I ordered 5 tickets to the hockey game for me and my family. It was nice to pick out our seats. It was really easy to order the tickets. Thank you for your service
I liked the picture of the seats. Very good service. Very very good. And the pictures of the seats were good. Very good. I remember having to walk to a ticket master back when I was a teen, to get into shows. This is so much easier.
I shopped a couple of outlets for the tickets I wanted and found online city tickets to have the exact tickets and 10 dollars a piece cheaper than another well know outlet. I bought the tickets, was able to pay through my paypal account and have the tickets emailed. I will be a return customer!
So confusing to get my tickets. So frustrating for me to get them this is so aggravating 100 characters 166 for tickets I cant open bull$#*!
OnlineCity tickets provided a clear view of seating location with the seat quantity and price breakdown (per seating section). Ticket download delivery was quick upon payment!
My first time ordering on the site, I loved how easy it was and how fast it was. I will use again. The tickets came so fast from the email and now I am all set to go.
I will never order tickets from this site again. $36.90 per ticket service charge on a $140 ticket is robbery. I hope you choke on your fees.
Answer: In my case, they sent e-mail that the tickets would be forthcoming. When I failed to receive them the week before the concert, per e-mail download as promised, I called their #, the person on the other end told me that it was will-call at the box-office with the copy of the e-mail I needed to bring. The box office told me that as a 2nd line seller, they did not keep them there. When I called to ask why they did this to me and demanded re-imbursal, they sent the tickets per e-mail download THE DAY AFTER THE CONCERT. They tried to cover their tracks with the credit card company, the problem for them was that the time stamp of their sending the tickets reflected the day after the concert. So essentially, they are not even competent as rip-off artists.
Answer: So sorry to hear you have been conned by this outfit. Apparently sometimes they DO send valid tickets, so I hope you are one of the lucky ones. I suggest you tell your credit card company (by phone and IN WRITING) that you are disputing this charge. Also tell everyone you know to avoid this rip-off company. I know this doesnt help you now, but in the future buy tickets only from Ticketmaster (I've never had a problem with them). Good luck.
Answer: I couldn't even open the download so I called the number and all I got was an answering system to send email and I did but no reply from them so the next day a call about 50 times until I got someone. After getting transferred to 3 different people and waiting about an hour for the supervisor the guy told me no refunds are allowed but money is 100% guarantee if it doesn't work at the time of the event. So I'm praying to God they are good the event isn't until the end of November
Answer: They are scoundrels. I know where their office is and went by there recently. I am laying out a plan.
Answer: If you have already purchased your tickets from this outfit, good luck. They sent me tickets for a concert in Tennessee and I asked for and live in Florida. They said it was MY mistake and that I asked for TN. They supposedly tried to resell the tickets and couldn't so I was out $300.00 for two tickets. They have something like 130 complaints and are a scam outfit. Next time order elsewhere and good luck with these tickets.
Answer: I just cancelled my order because they never sent the tickets. At least you got yours so maybe they will be okay. I would call the arena where the event will be and ask them how many issues they have had with this company. I emailed five times and they always sent an automated response back. Then, when I was in a meeting at work they finally called and the number just read, "33333" when they called me. No return phone number... very strange. They left a message to call them so I did immediately after my meeting (15 minutes)... the automated system was up and did not allow me to speak with a person. Thus far, I have never spoken to a real person when I call their number. I disputed the purchase, got my money back and bought tickets for much less at StubHub. I was surprised because my last tickets at Stubhub were kind of expensive... but these tickets (McCartney) were not too crazy expensive. Anyway, best of luck, and I would make a back up plan.
Answer: You will get your tickets, but they will likely have someone else's name printed on them. Worst of all, they will most likely not be honored at the gate/box office. My advice is to get a refund NOW and buy tickets from a reputable outlet like Ticketmaster. City Online are thieves and scammers. See my review about James Taylor concert in Norfolk, Virginia.
Answer: Contact the venue, give them all the details on the tickets received and verify if U will be able to legitimately use the tickets, considering the issues with this company that are so overwhelming. My experience reviewing all the people who describe their issues with them is that even if the tickets are usable, the overpayment is so excessive that it would have been better dealing with the regular ticket outlet for the venue.
Answer: Yes Ann, you will get your tickets. You just over paid by a HUGE amount... but other then that, the company is legit. They are just robbers the way they do it... thats all. Have a good time and yes, at least now you learned a lesson (like all of us on this site);-)
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