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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Using my smartphone, I thought I was at my theatre's official site but was not. I ended up on OnlineCityTickets site branded to look like my theatre's site. While I thought the prices were high, it was a popular event. Unfortunately I did not follow my instincts and ended up paying $170 / ticket when some friends at the same show, 8 rows closer, paid only $75.
Thanks OnlineCityTickets for the harsh education of the resale market. Will never make this mistake again!
Nice and easy ordering my t my tickets I will be purchasing my my next my next concert tickets with you it was easy no problems I want to thank you very much for my purchase I hope I get my tickets and have a great night at the EaglesI want to thank you very much for my purchase I hope I get my tickets and have a great night at the Eagles concert
Josh helped me with my order. He was very friendly and helpful. He shared his personal experience with his own daughter, to the same event. Very nice and helpful.
They will tell you anything to get you to buy the tickets from them. The guy told me they do 24/7 refunds, also would give an employeee discount just so I wouldnt buy them elsewhere. Found tickets 200$ cheaper, no thanks to that employee discount. Also went to get a refund and guess what! No refunds! Classy guys.
I would use this service again and refer my friends. Friendly and easy to use application makes it an enjoyable experience. I will recommend this to all my friends to try and tell them that the will find it easy to use.
Super simple, easy and quick to use! It's my first time buying concert tickets and they made it very accessible for me! Very happy with this process!
This site was not easy I don't like it I wish it would just let u click and buy not had to do all this b. S. on here to get ur tickets I payed all this money to get tickets and they make me tell them what I think I'll tell u what I think I think it suck
Super easy and fast check out. Not thrilled wiuth amount of extra charges but I guess that's what I get for buying things online
I will likely never buy from this site again. $20+ for a service fee? Is this a joke? Stay far away from this site and get tickets from somewhere else if at all possible!
It was difficult managing a very informative and detailed website. Was shocked by the ticket prices.
Everything was very informative, quick and easy to purchase our tickets. The whole transaction from start to finish only took about 10 minutes. I would definitely use this site to buy tickets again!
Not likely to use again the service charges were crazy. Not sure why an instant download requires $50 per ticket to process.
Bought my tickets today and got them today using flashseats... cost a little extra but worth it! Super stoked for the 9th. Chris young here we come!
It didnt specify possible obstruction before purchasing tix, this is not right I might have chosen other tix, also there is no cancellation. When I get there if me or my girl cannot see the band fully I will be dissatisfied and will be contacting somebody whether it b the BBB or states attorney
The process was easy and fast; however, the service fees were high. Also, I bought two tickets and instead of putting us next to each other. We have a seat in between. I wasn't able to see specific seats until purchase had already been made. Hopefully, the seat doesn't sell or whoever buys it will switch with one of us. Probably won't use this site again.
1st time I used this website and is great, I like the service of representative David he gave me an excelent service, he answer all my questions. Totally recomended
The website was fast and easy to purchase tickets. I am slightly concerned my tickets have someones name on them (other than mine). Hopefully they work.
This was a rather daunting process. It's not what I was led to believe. I doubt that I will want to use it in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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