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OneTravelReviews 1,673

3.7

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OneTravel Reviews Summary

The company has garnered a largely positive reputation, with customers frequently praising its efficient booking process, competitive pricing, and improved customer service responsiveness. Many users appreciate the ease of navigation on the website and the variety of travel options available. However, some concerns were noted regarding the effectiveness of overseas representatives, with reports of inadequate support during interactions. Overall, while the company excels in providing a user-friendly experience and prompt service, enhancing the training and support of its international staff could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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13,592 reviews

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California
1 review
0 helpful votes
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Smooth navigation on my booking and suggestions of fair prices

Date of experience: September 22, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Maine
1 review
0 helpful votes
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No seat assignments which makes it hard for partner whose paralyzed on right side also no way to ask for wheelchair assistance.

Date of experience: September 21, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your feedback. Our representatives have reached out to this customer regarding her concerns.

South Sudan
1 review
0 helpful votes
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Very good and can manage all my time during busy time of work.

Date of experience: September 21, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

New Zealand
1 review
0 helpful votes
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It's easy to book and the cheapest price compared with other agents

Date of experience: September 21, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Florida
1 review
0 helpful votes
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Very quick
September 29, 2024

Very quick. Great Service.i dont like to stand on a line so i booked my flights with One Travel. Quick, Fast service no waiting.

Date of experience: September 19, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Georgia
1 review
0 helpful votes
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Very easy for booking very affordable 'reliable and competent

Date of experience: September 18, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Canada
1 review
0 helpful votes
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Simple to use, didn't grab extras but it's a nice option. It would have saved me time looking for car and hotels

Date of experience: September 15, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for taking time to give us your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Washington
1 review
0 helpful votes
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The only bad sides is when updating my rewards miles after each trip is not automatic and also I notice when I bought ticket to my family it doesn't count to my rewards miles.I think it should count as long as I'm the one is paying the fare and booking it should count and add to my rewards miles.

Date of experience: September 15, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your feedback. We appreciate your views on our rewards program.

Nebraska
1 review
0 helpful votes
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It's easy to find a convenient and well priced flight. The web site is easy to use.

Date of experience: September 13, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for taking time to give us your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

New York
1 review
0 helpful votes
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Great service, quick response easy to follow instructions, thanks

Date of experience: September 13, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

India
1 review
0 helpful votes
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I tried to change my flight from current to Cathay Pacific and made a payment. Money was taken but no changes were made. However your office says no money is remitted when money is taken from my card

Date of experience: September 13, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your feedback. This reviewer has spoken with our representatives regarding the expressed concerns

Kenya
1 review
0 helpful votes
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Very easy to apply, affordable and no complications,no much information asked

Date of experience: September 12, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

California
3 reviews
0 helpful votes
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This app is awesome
September 22, 2024

This app is awesome. I need to follow a resource that would assist me not refining the cheapest flights possible I had no idea that it would be so easy and so convenient I'm so happy

Date of experience: September 12, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your positive feedback. We are very happy to learn that it was a satisfactory experience. We look forward to assisting with your future travel needs.

California
1 review
0 helpful votes
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Easy to book a fly and a good price compared to other's companies

Date of experience: September 11, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

New York
1 review
0 helpful votes
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I was wandering how to get a ticket and through your agency, I have been able to get the ticket

Date of experience: September 11, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your feedback. We are happy to learn it was a satisfactory experience. Please contact our representatives if you have any questions or concerns.

Missouri
1 review
0 helpful votes
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Great price
September 20, 2024

Great price. Easy to book. No speaking to humans trying to get more money and out right lying. Saying this was not a real reservation and just standby.

Date of experience: September 10, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

New York
1 review
0 helpful votes
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Very helpful service and well explained
September 19, 2024

Very helpful service and well explained.
Good experience during the search

Date of experience: September 9, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

VI
1 review
0 helpful votes
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Information was swift and accurate
September 19, 2024

Information was swift and accurate.
The ticket prices are very good.

Date of experience: September 9, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

North Carolina
1 review
0 helpful votes
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So far, service has been good
September 18, 2024

So far, service has been good
I have been informed about the price change and other services.

Date of experience: September 8, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Aruba
1 review
0 helpful votes
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5 stars friendly and helpful staff
September 18, 2024

5 stars friendly and helpful staff. I really appreciate them and will recommend family and friends to book with one travel.

Date of experience: September 7, 2024
CustomerService C. — OneTravel Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

From the business

OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.