One Kings LaneReviews 375

I wanted a classic English roll-arm sofa. The Hayes looked gorgeous in the photos, and I was encouraged by bloggers who recommended it, even though I was concerned that One King's Lane doesn't allow buyers to post actual reviews or offer refunds if you are dissatisfied, like other internet retailers where I have bought quality furniture in the past. I should have stayed away. The sofa is comfortable, but it looks cheap and overstuffed. I am annoyed every time I look at it, and there is nothing I can do but live with it for years until we can afford to replace it. I also had a bad experience with the delivery person, who wanted to leave it on my porch because I didn't pay for white glove delivery. I wrote to customer service but did not get a reply. I will not buy anything from One King's Lane again.

I purchased two velvet slipper chairs and and then read the reviews so I was concerned. However, my expectations were exceeded and my experience was very positive.
I ordered the chairs, received updates and good communication on the delivery window, and the order came a few days before it was expected. The items were very well packed to protect them from damage. The chairs were in good shape, they were made in the USA and they they are of fine quality for the price I paid. They are exactly as described and they meet my expectations. So I would say my experience is positive and I would. Buy from then again.

Their customer service is unbelievably rude, they actually hung up on me and oh they charged me $40 shipping fee to return two things that I ordered together. Awful. Spend your money elsewhere. Oh and they might give you a packaging slip that tells you to use the same returns info as Bed Bath and Beyond... the thing is you can't. They are an absolute miss.

I order 5 bracelets in 2 orders from OKK. I received the 1st order no problem. 2nd order was not delivered... went to check the order details... OKK had given both orders the same shipping/tracking?!? I called and was told I would receive a refund. Followed up 2 weeks later still no bracelets or refund... told again I would receive a refund, but first I had to return the bracelets I never received! Showed them their system error, told again I would receive a refund. Still no refund, so called again... told same runaround and given a new case #... we will see if I ever get a refund... it has been a month so far. Also 1st order bracelets sucked.

I ordered a dresser from One Kings Lane and over the course of a month, it was delivered incorrectly TWICE. Both times, only one of the two boxes that are required to assemble the dresser were delivered. I now have two boxes of the same thing, that I can't do anything with.

After the second incorrect delivery, I called customer service and they told that nothing could be done that week because it was 2pm on a Friday and no body was around... I
Was told I would be called back but I had no communication. I followed up with them twice only to get a response saying, we'll send you another one. Followed shortly by we're having stock issues and that they would refund me. I responded immediately, but they have gone silent again.

This is the absolute WORST online store. There is literally no worse customer experience. I wish I had never come across them. STAY AWAY FROM THEM. BUY FROM ANYWHERE ELSE. Appalling.

Our dining table arrived without a top. We noted it on the delivery recept. The shipping company encouraged us to wait a couple days to see if the top would show up. I contacted customer service a few days later. They actually doubted my story, sent me an email a couple hours later to say the shipping company claimed they delivered our item. Well, yes they did, but it had no top. I was asked to send in a picture, so I did. More than two weeks have passed, no credit, no return information. This purchase totaled almost $2,400. We called again today to check on the status. After being placed on hold, I was told that a rep would call me back shortly. I've not received a call back. We had to dispute the charges through our American Express. I'll never order here again.

This has to be a prank. I ordered a 3 seat sofa in January that arrived the 2nd week of March. Upon opening it we realized it was a 2 seat sofa and called OKL to arrange a return. They sent a freight hauler a week later to pick it up and I got an e-mail asking did I want a return or refund. I chose refund but it never got it. I called Loretta who I arranged the pick-up with and she said they have no proof of the item being returned. They arranged the hauler so this makes no sense. 3 Weeks have gone by and nothing. I called again today but no response. Now the fun part. On 4/11 I reordered the same 3 seat sofa. I received delivery today. My wife asked to open the boxes to make sure it was the right sofa but the delivery people told her do not bother. Even if it was the wrong item she could not refuse delivery with them. Lone behold when we un-boxed it tonight we again received the wrong sofa. I am done with OKL. Tomorrow I will be escalating my issue the Bed Bath & Beyond. I will also be calling Chase to stop payment on all items with OKL as they owe me >2k from my first return and now I have another $2,500 wrong sofa in my garage.

I purchased a painting on One Kings Lane on April 3, and paid for it via PayPal. I received an email stating the delivery would be made between April 12 and the 15th. That was the last email or communication that I received. I contacted One Kings Lane around the 12th and was told I would get a response within three business days. Finally heard back that they were reaching out to the vendor. Received an email yesterday with a tracking number stating that I would receive the painting today. The painting was never delivered and was never delivered to Fedex as stated. Buyer beware...

Sofa looked nothing like the photo! Horrible customer service! Plus the paperwork said that it came from Costco I hope I can post the photos for you folks to really see what these people are trying to sell off! It looks like something you would pick up from the swap meet

I ordered a daybed. The color I wanted was u available but I settled for a similar color. For $1800 approximately, the mattress was a cheesy piece of foam with a plastic liner. The cover for the mattress had sippers which were too short and broke when I tried to remove the cover. Merchant asked for photos of broken zipper which I sent. That wasn't good enough. I had to send cover back before they would replace it. Months went by. You can't call the company without waiting on hold for 30 minutes, minimum.
Beware. Everything looks nice but it's not by any means. Zero stars.

I recently purchased an indoor rug from One King's Lane that looked really nice in the photos. When I received it, the rug was made of jute and was totally an outdoor rug. When I returned it, I found out there was a "restocking" charge and that they had charged me non-refundable shipping. I ended up getting $40 less than I had paid. One King's Lane needs to recognize that most of their online competitors don't charge shipping anymore and they need to do likewise! That was my first and last experience with One King's Lane.

Recently purchased a lamp. Upon inspection, it was clear that the base portion of the lamp was painted in a shoddy, absolutely unprofessional, attempt to cover an error in production. After communicating with companies customer service three times, was informed that I needed to take a picture of the product and send to customer service for review. Suspecting this company attempts to sell "seconds" or "irregular" products. Decided to keep lamp. Not worth the frustration to jump through their "hoops" for an exchange or refund. Caveat emptor.