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Oneflare Reviews Summary
Oneflare has a rating of 3.3 stars from 293 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response and next day. Oneflare ranks 3rd among Service Marketplace sites.
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There will be one spare website when these guys get what they deserve. Filling in extra characters now for the form as it wants 100 go here you go form.
I have used Oneflare since 2014 and by far outshines all other platforms. Oneflare offers quality leads, allows a maximum of 3 quotes per job is not a spec work or competition site like many others.
Oneflare leads are regular, allowing a designer like myself opportunities - sustainably.
I have tried many - and I mean many sites, globally and locally - Oneflare is the best and I recommend it.
Give Oneflare a go and see the difference - there is no comparison.
Good work Oneflare. 5/5 stars Oneflare. Keep going Oneflare.
Hi George,
Thanks so much for the awesome feedback, it's such a pleasure having a business like yourself on the platform and representing Oneflare.
We hope we continue to help you win work and grow your business for many years to come.
I have had dealings with the customer service and accounts personnel as a contractor. I found there Payment policy's and customer service terrible. And after paying for 3 months of visibility on there directory I did not receive one inquiry. This website is a SCAM and they have left me with a bad taste in my mouth. Hundreds of dollars flushed down the toilet.
Hi Lee,
I'm sorry to hear you didn't have much success with the Premium Listing. When you first sign up we let you know that the product will renew monthly so you're aware and know you just need to call us before the renewal to cancel.
To boost the amount of calls you receive through your Premium Listing, you can improve your profile by getting more reviews, adding in past work photos, qualifications, licences and answering the FAQ's at the bottom of the page.
We'd love to help you make the most of the platform, even if you've decided not to continue with the Premium Listing. Send us an email on [email protected] if you'd like some tips and tricks for using the platform to your advantage.
Thought I'd give something new a try but received nothing but dud leads. Gave it a break for a while then thought (stupidly) why not try again just to give them a chance. Guess what - same result - absolutely nothing. Most of the leads never even bother to interact, some don't even see the quotes but you can't get refunds on those that don't. Don't waste your money - I'm sure 90% of these are absolutely fake leads with no intention of ever booking.
Hi Dave,
I'm sorry to hear you've not been having success on the Oneflare platform.
To increase your chances of getting in touch with customers, I'd encourage you to quote on 'Verified' leads. This means the customer has gone out of their way to confirm their contact details are correct and will be more likely to respond.
Updating your profile with your trade-specific qualifications, photos of past work, insurances and inviting customers to leave a review for you after you've completed their job, will encourage potential customers to get in touch more often as well.
All businesses on Oneflare will receive a refund if the customer lets us know they're no longer going ahead with the job. Additionally, if you're a Premium business, you can also request refunds for unresponsive customers.
Send us an email at [email protected] if you'd like to discuss this further.
If this is the case then how would the work the complete be? This is just bad. If they don't understand this basic what else do they understand
Hi Chris,
Apologies, I'm not quite sure what you're referring to but please get in touch with us on [email protected] so we can help out with any queries or issues you may be experiencing.
Absolute rubbish service from a worker's point of view. Do not fall for this scam. Fake leads that are a waste of my time and money, plus they won't let me cancel my account until all my credits are used up. If you're looking for work, just use Airtasker. At least 95% of the jobs on there are real.
Hi Becky,
Thankyou for taking the time to leave us some feedback.
I'm sorry to hear that you feel you aren't receiving genuine leads through Oneflare. Our purpose as a business is to match customers to experts across Australia, so we too share your frustration when customer aren't responsive.
To combat disingenuous leads we have designed a detailed job form that requires thought-through information from the customer. We also ask for the customers' contact details so that you may contact them directly to gain a better understanding of their needs. If a lead displays that the email or phone number has been Verified, this means the customer has gone out of their way to confirm their contact details are correct and will be more likely to respond.
If you're a Premium business, you can request refunds for unresponsive customers. All businesses will also receive a refund if the customer indicates they're no longer going ahead with their job.
You can definitely close your account if it still has credits on it, however, we would have advised you to use them up before you closed your account so that you didn't waste the credits you paid for. If you're still wanting to close your account now, please let us know at [email protected] and we can get that completed for you.
If you're a business owner don't waste your time or money! I have been with them for 2 months and not one person has gotten back to me! It wouldn't surprise me at all of he's paying people to pretend they're leads!
Hi Mikel,
I'm sorry to hear this has been your experience with Oneflare.
To increase your chances of getting in touch with customers, I'd encourage you to quote on 'Verified' leads. If a lead displays that the email or phone number has been Verified, this means the customer has gone out of their way to confirm their contact details are correct and will be more likely to respond.
All businesses on Oneflare will receive a refund if the customer lets us know they're no longer going ahead with the job. Additionally, if you're a Premium business, you can also request refunds for unresponsive customers.
Updating your profile with your trade-specific qualifications, photos of past work, insurances and inviting customers to leave a review for you after you've completed their job, will encourage potential customers to get in touch more often as well.
We hope you continue to use Oneflare and have more success in the near future.
If a Quote seems to good, Then the Phone number never answers, You are calling Rajid back in India, May be good for clients, But they need to be honest with leads 1 in ten people will actually answer the phone. Called one guy for a quote from Building commission, never heard of Oneflare. They give out false Contact details
Hi Danny,
Thanks for taking the time to leave your feedback here.
All of our leads are customer generated and we have a system that detects and filters out any overseas IP addresses, incorrect email addresses or possibly inappropriate job requests to protect our businesses from receiving these.
I'd encourage you to quote on 'Verified' leads to increase your chances of having the customer respond quickly and avoid customers who leave incorrect phone numbers. If a lead displays that the email or phone number has been Verified, this means the customer has gone out of their way to confirm their contact details are correct.
Please give us a call on 1300 306 727 9am-5pm AEST so we can give you some tips to win more work.
APPAULING customer service! They deactivate my account that I was paying for without giving me any warning after a customer complained and without hearing my side of the story!
I received an email saying 'Please contact us regarding your account' and next thing I know I receive another email under the subject 'Re: Re Your refund request was unsuccessful' letting me know that since I didn't contact them about the complaint(what complaint?) they have deactivated my account. They did it on Friday around 4pm so by the time I realised that it was too late to speak to anyone and had to wait until Monday without being able to claim leads and get jobs.
The customer service compare to other similar apps is simply APPALLING! They have no common sense for anything. Also they will NOT refund you for a lead because you couldn't get a contact with the customer or the customer didn't get back to you IF when THEY call the customer the customer will answer... So basically your credit is hanging on a random luck if the customer will answer the phone or not when they try to contact them... Ridiculous
Hi Guy,
We are sorry to hear of this experience and appreciate your feedback.
The email you are referring to was a reply to an email thread that started on the 25th of February, we apologize that the title of the email was confusing.
When a customer reports a complaint against a business we take this very seriously. We asked you to get in touch with us on the 25th (with an email clearly labelled "Oneflare - Please Contact") so we could discuss this issue with you before taking further action. Due to your lack of communication on the matter, despite multiple email requests to call us, we temporarily restricted your account after 5 days.
We can see that you have now been in contact with a Support Advisor over the phone, providing your side of the story and the matter has now been resolved.
In regard to customers being unresponsive, our refund request feature provides a refund if the customer is confirmed to be unresponsive. However, if a Support Advisor does get in contact with the customer when we are conducting the follow up, we ask the customer for an update and supply it to you and/or we advise that you have attempted to contact the customer and tell them you will try again. As the customer has been confirmed responsive, your refund request will be unsuccessful and you receive an email instantly to advise you of this.
We appreciate the feedback you have provided today and will ensure it is passed through to the relevant departments.
I attempted to register with Oneflare but as they didn't have my industry or profession listed they told me that I couldn't. When I informed them that my industry had a growth rate of 28% per annum and when I requested to liaise with someone else higher, they told me that I couldn't. After reading the reviews here, I am glad that I didn't.
Hi Matthew,
Thanks for getting in touch.
At this time we are focusing on perfecting and improving the service categories we currently cater for and so are not adding any new ones. Additionally, your suggestion of 'Emergency/Disaster Management' is not the current direction that Oneflare is moving towards so we wanted to be very clear that we couldn't assist you at this time.
Regardless, your suggestion is greatly appreciated and will be passed on to the correct teams for consideration in the future. Apologies for any inconvenience.
I am a Tax Agent/Accountant who has successfully tendered plenty of work on Airtasker. I decided to try Oneflare as well - BIG MISTAKE! So many fake leads absolutely dishonest, system I will be contacting Consumer Affairs. My phone would me full of texts each morning with fake leads as they must use a call centre in India to generate them overnight. Airtasker has a much better system.
Hi Christopher,
I'm sorry to hear you haven't been as successful on Oneflare as you'd hoped.
The tax agent and accountant categories are especially popular on Oneflare which will be why you're receiving so many notifications of leads from your selected service areas. If they're annoying you, you can switch them off via your Account Settings > Notifications at anytime. From this page you can also limit the time window in which you receive these texts, as customers tend to post jobs at all hours of the day and night.
All of our leads are customer generated and we have a system that detects and filters out any overseas IP addresses, incorrect email addresses or possibly inappropriate job requests to protect our businesses from receiving these.
I'd encourage you to quote on 'Verified' leads to increase your chances of having the customer respond quickly. If a lead displays that the email or phone number has been Verified, this means the customer has gone out of their way to confirm their contact details are correct.
Please give us a call on 1300 306 727 9am-5pm AEST so we can give you some tips to win more work.
Waste of time and money. Questionable leads as all phone numbers and email do not respond... shall not be using again. Be wary
Hi Tom,
We're sorry to hear you're not having much luck getting in touch with customers.
We encourage our businesses to quote on Verified leads to increase your chances of having the customer respond quickly. If a lead displays that the email or phone number has been Verified, this means the customer has gone out of their way to confirm their contact details are correct.
We'd also love to speak to you on 1300 306 737 about improving your business profile to encourage customers to get in touch with you, including getting more positive reviews, adding your trade-relevant qualifications and certifications and more.
Fake leads, bad service.
Very strict when taking money.
Very expensive leads.
I took 2small jobs last 6 months.
Hi Mark,
Thankyou for reaching out to us about this.
Each lead is priced a little differently based on a number of factors including the demand for the job, the amount of work required and the type of customer who has posted the job. The price to quote is then displayed to you before you commit, this is so that you can pick and choose which leads are worth quoting on.
We'd love to speak to you on 1300 306 737 about improving your business profile to encourage customers to get in touch with you, including getting more positive reviews, adding your trade-relevant qualifications and certifications and more.
I have just been informed that if leads are uncontactable or do not respond suppliers only have 72 hours to request a refund on that lead otherwise your Refund will be declined. We feel this is not enough time!. Sometimes we may not get hold of leads for afew days! This new 72 hour time limit was put in place on the 3rd January 2019 When most tradespeople are closed down for the xmas break. I was informed I should have read the email that was sent out on the 3rd January. I found the email in my spam folder and no where in the body of the email does it mention a 72 hour time frame to request refunds. I guess this is just an extra way for them to make money. When I mentioned this to them they claim you have to 'click' through the email to 'Find Out more.' A very disappointed long term supplier on Oneflare. I guess we are just a number now.
And why is there no customer service phone number advertised anywhere?
Hi R E,
Thankyou for reaching out to us, we're disappointed to hear you haven't been able to take full advantage or our new refund policy on unresponsive customers yet.
We apologize the email wasn't more detailed. We included the main points of the change and why we were changing it and then urged the reader to click the link to be taken to the Help Centre article we had explaining all the finer details.
We understand that we implemented this change just after the start of the year and so some businesses were on holidays and may not have opened the email, or, in your case it had directed to your Spam folder. This is why we had a banner displayed at the top of your account with a link to the detailed Help Centre article.
The reason Oneflare implemented refund requests is to give businesses easier and quicker access to refunds and to encourage you to contact the customers immediately after quoting - which has been proven to be the optimal time to get in touch with them. If you're unable to get in touch with a customer, you can request a refund at anytime within that 72 hour period so we can investigate for you.
You stated that sometimes you don't get hold of leads for days, the refund request is the perfect remedy for that. No more waiting around trying to contact the customer, just let us know they're not responsive ASAP and we will take care of the rest.
Regarding our contact number, you can find this on the 'Contact Us' page which is linked at the bottom of our website along with other helpful information about Oneflare.
Give us a call on 1300 306 727 if you'd like us to go over the refund request in more detail so you can take full advantage of it.
Been with oneflare for 4 weeks not one response from leads. Txt so called customers.no responce.as a tradie it's time wasting and money.
Keep clear. I have learnt my lesson
Hi Steve,
We understand how frustrating it is when customers don't respond, which is why we send them periodic emails and SMS to request an update on their job. Be sure to be as proactive as possible in contacting customers as soon as you send your quote through for best results. We will also automatically refund your credits if the customer indicates they're no longer going ahead with the job.
It would be a great idea to improve your profile before quoting as customers are looking for qualified businesses they can trust. This includes getting reviews from past customers external to Oneflare, adding in any trade relevant certificates, licences or qualifications, uploading past work photos and answering the FAQ's at the bottom of your profile. All of these items and more will boost the look of your profile and increase your chances of winning work. If you need any help with this please send us an email to [email protected]
After a cold call from these guys telling how much business
I'd get, I gave it a go and kicked off in July/Aug of 2015, I persisted until
Oct/Nov 2017. I called and complained about the lack of contact after quoting with more tire kickers than actual jobs.
Yes they refund you eventually, but only after you raise the issue with them first, this creates more work for you. So when you finally get a refund the credits expire, in fact the model changed from what I originally signed up with to an expensive sliding scale quoting system. Since you have to wait for a refund at times you need to re-buy credits to quote with, so you can see the problem right there that's a great refund system.
I was even told by Oneflare to drop my price to generate results! Great business model, just to prove my point they were dud leads I dropped my quotes by 50% and you guessed it still no work. So the question is why would someone go with a lesser service and pay more money than with an established name brand? The only explanation I can come up with is dud leads!
When the next issue came along I called them and told them their service wasn't good enough and they offered some credits as compensation, then you guessed it, the compensation credits also expire some compensation, so in the end you have nothing!
Now some factual numbers; from over 250 paid quotes I managed converted just over 10
Into jobs, given the average cost per lead was around $4 to $7 dollars this meant every successful quote was priced at over $100 each! This equates to 4.8% return on quoting, just how this provides any incentive to continue I'll never know it certainly doesn't provide any money to the business.
The only people making any money are Oneflare and this is at your expense. The system is stacked against you and I wouldn't be surprised if 95% of the leads are from their own staff!
So you've read their responses? Trust me they are totally BS, yeah they'll help you blah blah blah, they'll help you extract even more cash from your wallet for them. So do yourself a favor and think twice or even ten times before signing on with this service as it's expensive as outlined above, it's hard to deal with the staff as per other responses as it's what's in it for them not you and leads are at best questionable.
I'm looking forward to seeing their response to this post, let's just read the BS they post up against the FACTS!
Hi Greg,
We're sorry to hear you've had such a negative experience with Oneflare.
As Oneflare are not aware when customers don't respond to you, we do require you to let us know. We understand it can be tedious but we then try our best to follow them up for you and get a refund of your credits, which will expire when the original pack you purchased them with was due to expire.
When a business comes to us with complaints and concerns, we do our best to help them. You were given the suggestion of lowering your price as we have seen this work for many businesses within the competitive nature of our platform, it's disappointing that it didn't work for you. Customers come to Oneflare to get competitive quotes from great local businesses that they may not have been able to get from more established brand names.
The compensation offered would not have been given if we hadn't known you'd be able to use it before the expiry date, you would have also been advised of the expiry when they were added to your account. All credits expire to encourage our businesses to stay active and quoting on the platform.
If you ever decide to use Oneflare again, it would be a great idea to improve your profile before quoting. This includes getting reviews from past customers external to Oneflare, adding in any trade relevant certificates, licences or qualifications, uploading past work photos and answering the FAQ's at the bottom of your profile. All of these items and more will boost the look of your profile and increase your chances of winning work. If you need any help with this please send us an email to [email protected]
The service is very excellent and very efficient. Oneflare helped me find a good company to move my house. The company 's name is My Moovers. I will let my friends know it.
Found this a great service. Tradesmen quoted and job was completed promptly. Happy to recommend this service and would use it again.
Please stay away Oneflare.com to promote your business. The projects were fake leads and not genuinely in helping the business owners to get works and validate the customers. I have spent $500 a month without a single close deal. I have called contacted the customers and most of them do not answer the call and reply to my emails. I have wasted my time, money and create a quote through Oneflare. This company is a scam and so stay away from them.
Hi there,
Thankyou for letting us know of your experience.
We're disappointed to hear you haven't won any work with us so far but we'd love for you to get in touch with us on 1300 306 727 9am-5pm AEST so we can take a look at optimizing your profile and quoting habits to give you the best chance at winning work.
We understand how frustrating it is when customers don't respond, which is why we send them periodic emails and SMS to request an update on their job. We are also happy to follow up with them manually if you let us know you haven't heard from them after 7 days of sending through your initial expression of interest to the customer, or if you have any other issues with the customer.
We also automatically refund your credits if the customer indicates they're no longer going ahead with the job, or if the quote hasn't been seen within 48 hours and you haven't attempted to contact the customer.
God I wish I had of read these reviews before subjecting myself to this morally bankrupt company. Signing up for 3 free months, then had to buy $100 worth of credits. In my honest opinion, less than 30% of leads are even genuine, the other are completely fake. No business at all, then got slugged $99 for not cancelling my subscription after 3 months, even after emailing to cancel my involvement. I've sent all correspondence, contract, recording of phone conversation etc. to ACCC. This should hopefully shine a light on this scam of a business. I did contact Oneflare to have my subscription money re-credited but they refused. They picked the wrong guy this time and I will make it my business to expose this horrible business.
Hi Tony,
We're sorry to hear you've had a negative experience with Oneflare.
When you sign up to a Premium Listing, you are required to let us know before renewal if you wish to cancel as it is a monthly renewing subscription. This is outlined to you before you sign up and you are required to acknowledge this before we proceed with placing the Premium Listing on your account. We listened to the call recording and have confirmed you acknowledged and agreed to this in the initial phone call you had with our New Business Consultant when signing up to the Premium Listing. As you notified us you wanted to cancel after your renewal had already been processed, we are unable to provide a refund.
We understand how frustrating it is when customers don't respond, which is why we send them periodic emails and SMS to request an update on the job. We are also happy to follow up with them manually if you let us know you haven't heard from them after 7 days of sending through your initial expression of interest to the customer.
We will automatically refund your quote if the customer indicates they're no longer going ahead with the job, or if the quote hasn't been seen within 48 hours and you haven't attempted to contact the customer.
From the business
Since 2012 Oneflare has been connecting high-quality Australian businesses with the customers who need them. With over 300 categories, from plumbers and electricians to pet groomers and interior designers, Oneflare is where your to-do list gets done.
The Oneflare Group is Australia’s leading on-demand home services network and includes UrbanYou, TidyMe, Word Of Mouth, Weddings.com.au and Renovate Forum.
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Hi Mark,
I tried giving you a call just now to discuss this issue with you but you didn't want to chat about it.
I'd like to apologise as it looks like the advisor you spoke to via our live chat misunderstood your question. I can confirm for you that you are listed on Oneflare (for free) and have been since you registered in January this year. If you search 'Web Designers in Toowoomba' and click on the Oneflare listing, you are listed on that directory page.
As you're not a Premium Listed business, aren't active on the platform and don't have a completed profile, you're not listed at the top - which is why you may not have been able to find yourself. If you scroll down, you're listed around 15th place.
Give us a call on 1300 306 727 if you'd like to chat about this.