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Oneflare Reviews Summary
Oneflare has a rating of 3.3 stars from 293 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response and next day. Oneflare ranks 3rd among Service Marketplace sites.
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I was first told there was no other competitors in Brisbane but then I found out there is a lot and most of them were quoting $30 to do a job. It costs more in chemicals to do the job. So I don't know what chemicals they are using. Just because they have public liability insurance doesn't make them a reputable company.
Stuart Frost photographer replied to my ad and came to take photos of my holiday accommodation venue in Yungaburra, he spent all day getting the best possible shots; a couple of days later he sent me the photos, they are perfect, the price very reasonable; I highly recommend Stuart to all.
Hi Claudine,
We're happy to hear that you have had a positive experience with a business from Oneflare. We are very proud when we hear that the businesses listed on our site are fulfilling jobs to meet customer expectations. We hope to see you use Oneflare again!
I used Oneflare to get a gardener in and 3 gardeners responded to my request almost immediately. We got 2 of them out to quote and they were prompt to come out to my place and quote. I couldn't have been happier with the response. It took the pressure off me to try and contact gardeners personally. I just didn't have the time and energy to do that.
Hi Faye,
Thank you for your feedback. It's great to hear that you had a positive experience with Oneflare, and that we took away some of the burden of finding a gardener for your job. We look forward to seeing you use Oneflare again in the future!
Leads just dont go anywhere. You will get send lead after lead. But the majority are just testing the waters re-price. You will spend hours chasing them up for no result. Total waste of time and money
Hi Josh,
We're sorry to hear of your experience. Whilst we must respect that customers need time to decide who they want to hire, we know that having a great business profile with positive reviews always leaves a great impression and helps a customer remember you for next time. If you struggle to follow up with a customer, please don't hesitate to let our Customer Happiness team know as they can also help you follow up.
I recently chose AHIT for my computer repair.
A very professional team. They are interested in their work, as well as their customers, making sure the customer walks away happy.
Would highly recommend AHIT for any computer service.
Hi Susan,
Thanks for reaching out - we're so happy to hear you hired a reliable and capable business from Oneflare. We hope to see you use our platform again in the future!
We hired a painter and what a mess not the mention he turned out not to be licensed but not to worry his card quoted a fake number, he wasn't registered for GST and OneFlare couldn't have been less concerned you would think they would check the so called trades on there site what a joke.
Hi Glenn,
It's disheartening to hear that you had a negative experience with a business hired from Oneflare. We ask for a number of trust elements from businesses that we try and showcase to the customer the best we can, for example insurance, qualifications, the business's ABN and previous customer reviews. These elements exist to promote transparency and we hope it assists customers in making the right decision when choosing a business.
Thank you,
Oneflare
This is a rort, good money making for them and bad for us the worker.
There is no way of auditing the leads and ensuring they are genuine.
They say they only send out 5 leads, but who checks they don't send out to 10 or 50 and then they get 10 x $7.
If I am the only lead then I get the job it is and investment.
If I don't get a lead then it is a waste of money.
They could be using bots sending out false leads.
How do I know they are real people and not false leads, there is no way of monitoring.
The person requesting to get 5 to 10 quotes should pay the $7 for getting Oneflare to arrange for 5 - 10 quotes.
Hi Craig,
Verifying job requests come from real customers is something we take seriously. Every job request that comes through is checked for validity by our team to ensure that it is a real lead and then sent out to businesses. If the quotes sent to the customer by a business, are not viewed or the customer changes their mind, we are able to return the quote back to the business. It’s also important to note that we only allow three businesses to quote on a lead - not 5-10. Our platform is intended to give all businesses that quote on a job a fair go to win it.
Thanks,
Oneflare
I paid for a month to see how it went and it was the biggest waste of money. 400 quotes provided, not a single job. Poor form
Hi Michelle,
We're disappointed to hear that you didn't receive the experience you were expecting. We assure you that Oneflare is intended to help businesses grow by winning more work, when they want it.
We hope to see you on Oneflare again in the future.
My family recently used Brilliance removals to assist in relocating a family member to a country town near Perth. The assistance from the first phone call to the pick up and delivering to the destination was absolutely professional. I highly recommend Eddie and his team to anyone in need of a furniture removals' service, you will not be disappointed.
Many thanks
Cath Stuart and family
Hi Catherine,
Thank you for your feedback! It's great to hear you had a seamless experience with hiring a removalist business from Oneflare, and we're happy to hear the job was done to meet your standards. We hope to see you on Oneflare again!
There reviews are fake, I used their provided service. I had bad experience, I posted bad review and it never got published
Do not trust their reviews as any value
Hi Abdul,
All of the information provided on a business's Oneflare profile is intended to be completely transparent and accurate. This includes publishing all reviews, whether they are positive or negative. However, if a review is proven to be untruthful, defamatory or against our posting guidelines, we will remove the particular review from that business's profile. It's disappointing to hear that you had a negative experience with a business hired from Oneflare, and previous reviews, most of the time, tend to be an indicator of the quality of the business.
Thank you,
Oneflare
As a business owner I found the quality of the leads they provided to be extremely poor, they charged me for 3 months service in my first month because I went over my poor quality leads quoter. When I questioned the lead quality and the additional charges I was in very lengthy replay told tough luck you are on your own and not getting a refund. I am reporting this company to my financial institution for credit card fraud. Customers or consumer may find it good as they are not paying for the poor quality leads.
Hi Darren,
Thankyou for providing your feedback, apologies we haven't replied till now.
We've had many positive developments and changes since 2014, fueled by feedback we received from businesses on our platform just like yours. We now verify customer leads, offer refunds if the customer is no longer going ahead with the job or has a disconnected number and have an entirely new quoting system called Credits that gives you much more flexibility when quoting.
These are just a few of the exciting new features we have in place and we'd love to chat to you about them and how we can help your business win work and grow on 1300 306 727 9am-5pm AEST.
From the business
Since 2012 Oneflare has been connecting high-quality Australian businesses with the customers who need them. With over 300 categories, from plumbers and electricians to pet groomers and interior designers, Oneflare is where your to-do list gets done.
The Oneflare Group is Australia’s leading on-demand home services network and includes UrbanYou, TidyMe, Word Of Mouth, Weddings.com.au and Renovate Forum.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mathew,
Thanks for your feedback. It's disappointing to hear that you feel like your competitors are quoting unrealistic prices on jobs. We have a number of trust elements of businesses that we try and showcase to the customer the best we can, for example insurance, qualifications, the business's ABN and previous customer reviews. These elements exist to promote transparency and we hope it assists customers in making the right decision when choosing a business, and not just hiring the cheapest service provider.
Thank you,
Oneflare