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Oneflare Reviews Summary
Oneflare has a rating of 3.3 stars from 293 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response and next day. Oneflare ranks 3rd among Service Marketplace sites.
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This is quite a rip off, customers dont even reply to messages etc. back to gumtree and FB adds for me
Its a waste of money for the tradesmen. We pay between $5 to $20 to quote an job that's worth between $100 to $200 but the customer doesn't even answer their phone or reply. I'm not even sure anyone is getting the job because the customers are not even answering their phones. The whole system seems to only favour oneflare
Hi Mat,
At this time, depending on your category, leads will be priced based on a number of factors such as the value and location of the job. Lower priced leads means lower value jobs and vice versa - but the cost to quote will also be specified to you before you quote so you can pick and choose which leads to spend your money on.
At Oneflare we provide you with the opportunity to quote on leads posted by customers who are looking at getting jobs done. If, at any point, the customer indicates they no longer want to go ahead with the job anymore we are more than happy to refund your quote to you. Additionally, if the customer has not seen your quote within 48 hours and you haven't tried to contact them, we will refund these quotes automatically.
In an effort to ensure our customers are genuine, we are now implementing verified mobile numbers and email addresses on leads. You will be shown if either of these contact details are verified on a lead before you quote so be sure to look out for those!
We hope you continue to use Oneflare as we improve the platform with help from feedback such as yours.
The support team leader Ewan, sent me a screenshot of scammers posting on the site and suggested it was my problem to watch out for them. After losing $200 to no answers and scamming I've told them to F off.
Hi Ryan,
Thankyou for letting us know of this issue!
In an effort to ensure our customers are genuine, we are now implementing verified mobile numbers and email addresses on leads. You will be shown if either of these contact details are verified on a lead before you quote so be sure to look out for those!
If you're still having problems or seeking an update, please call Oneflare Support on 13 18 18 so we can help you out.
I type this "They seemed to delete my last review (funny that this site is owned by oneflare) - terrible waste of money the leads are a terrible - I run a business that sells to other businesses. I get a quote cost me $4 and when I call the client a baby picks up the phone thinking I am daddy- no refund of that quote I call up again I am told its not a business - I have a feeling that the quotes are fake just to get you to sign up and pay for the leads- I have been in contact with oneflare and straight away they ask if I want to delete my account - they don't want to fix the problem they want to get rid of unhappy customers (because you have to buy leads in bulk- they have already made their money) its a con basically if you are a business selling to other businesses DO NOT WASTE A CENT. Put your business up get your webslink up there for SEO purposes but don't buy any of the so called leads because they are dreadful- you don't get the company name or email address you get a single phone number to contact the potential customer - this would have to be the worst investment in 18 years of being in the corporate market"
Hi David,
Thankyou for the feedback!
In an effort to ensure our customers are genuine, we are now implementing verified mobile numbers and email addresses on leads. You will be shown if either of these contact details are verified on a lead before you quote so be sure to look out for those and only quote on the ones that indicate verification.
If a customer does not answer the phone, you're more than welcome to send them an instant message via our system or email them yourself. You will find their email address when clicking into their quote in your 'Quotes' tab.
If, at any point, the customer indicates they no longer want to go ahead with the job anymore we are more than happy to refund your quote to you. Additionally, if the customer has not seen your quote within 48 hours and you haven't tried to contact them, we will refund these quotes automatically.
We hope you continue to use Oneflare as we improve the platform with help from feedback such as yours.
Unless you plan on passing on the cost of the absurd plans or cost per quote on to your clients, don't bother signing up to this site. To add insult to injury you will be charged sending a quote even if the customer doesn't accept it.
Hi Lachlan, thank you for your comment. We are sorry that you had a frustrating experience with Oneflare. We understand that businesses in our platform are comprised of hard-working professionals, and we do our best to price our product while respecting you as a costumer. It’s always free to register and you can see the price of the packages or the individual quote before making a decision. We are also working towards improving our pricing system, to give our customers more flexibility and a fair price for the quote. You can reach out to our Oneflare Support team at 13 18 18 and check if our new Credits system is suitable for your business. We hope this helps.
Perfect day 10 out of 10.
Tania is a wonderful caterer and a pleasure to have at any event.
Highly recommended.
Hi Narreda, thank you so much for your positive comment, it means a lot to us at Oneflare. A great way to reward Tania for her service is to leave a review directly on her Oneflare profile: https://www.oneflare.com.au/designanddinecatering. She will certainly appreciate it!
I hired someone through One Flare to fix my dishwasher. The spin arms were not turning.
Technician came, spent 5 minutes on the job, then told me the spin arms need to be replaced, and charged me a $130 call out fee, just to tell me that.
I argued this was a bit excessive since the original quote included 30 minutes labour, plus I knew the spin arms were not good.
Later that night the windscreen of my car was smashed.
When I rang One Flare, to complain I believe this act of vandalism was deliberate, they kept me on hold for over 30 minutes. I couldn't get through to them.
When I eventually did get through 24 hours later, (had to ring 4 times) I got told it was probably my fault.
The customer service rep at One Flare said I must have done something or said something to upset the Tradie.
What sort of crap is this?
I pay a $130 call out fee just to get told what I already know.
My car gets vandalised. My dishwasher is still not working, and One Flare try to tell me my car was vandalised because I was rude and inconsiderate to the Tradie, meaning technically speaking, it was my fault.?
How did One Flare ever get a licence to trade?
Honestly, how did they?
Their customer service staff are absolutely useless.
Rude and useless.
Hi Sharma, thanks for your comment. We wonder if you called the technician directly instead of Oneflare. After-hours calls go straight to our voicemail, so you don’t need to wait. If you called between 9 am and 5 pm, our waiting time is 1 minute. In addition, we do not have a record of a call that matches your description.
We take your feedback very seriously and would love to chat with you and understand your situation better. Could you please call us on 13 18 18? Alternatively, you can PM us with your number or email and we will reach out to you.
Oh MY GOD ONE FLARE is a Con Website.
I put 5 quotes, then rang clients millionssss times. None of them answered the phone.
Then I asked follow up the quote from One Flare.
They reply and reject my follow up request and said that I need to wait for 7 days(after putting the quote) before I can request a follow up from them! Ok Fine then! Story begins here...
In those 7 days, client didn't cancel the lead or do whatever on the lead/job (no cancel or unsuccessful my quote nor answering my phone call). I can see from website!
When the 7th day comes, I sent in my follow up request. Within a day received an email from One Flare that client has chosen another business instead! Well, client didn't make my quote as unsuccessful at all. Then I checked back the lead from website, client actually has cancelled the job instead of putting my quote as unsuccessful. What a coincidence happened in the same time?! Sent in follow up request to One Flare, then client cancelled the job and chosen another business. Then One Flare rejected to return my quote.
No matter what follow up request send into One Flare, their standard answer is when client cancelled the job and client has chosen the reason that they are hiring another business. What?! If client really hiring another business, shouldn't they will make my quote unsuccessful or hired another business?
After I putting my quote, I rang client many many times none of them were answering the call. They totally ignore all phone calls. So when I requested a follow up from One Flare, I don't think client answer One Flare phone call at all. Basically, I don't think One Flare really follow up on behalf of us! SO, based on what reason One Flare know client has chosen another business and not ignoring our quote.
This is so unfair to us when client is not ready to hire at all! And we paid for putting a quote but nothing come back!
No matter what we request follow up from One Flare, our quote never be returned! Basically, One Flare Lure Businesses to give them money then not doing right thing to protect Businesses. More bias to Customers!
Hi Cici,
Thank you for your feedback, we are sorry to hear that your experience with Oneflare has not been a positive one.
Customers often move at their own pace and this can sometimes be frustrating for business owners. From the moment a job is requested, we help customers make an informed hiring decision and remind them to notify us if they have hired another provider or have chosen not to go ahead with the job.
If a customer has not seen your quote after 7 days, you can request a follow up for your quote. The Customer Happiness Team can provide businesses with quote returns on a case by case basis, and we make every effort to understand if the customer has a serious intention to hire a business.
It would be great to chat with you and understand your case better. Please feel free to PM us with your phone number or email address.
Do I need to say anymore.
They'll charge Tradies $20 just to send a quote to a POTENTIAL customer.
Absolute scumbags!
Thanks for reaching out and providing your feedback, Paul. Here at Oneflare, we connect over 60,000 customers with businesses like you every month, and hope to provide you with the work you want, when you want it. We’re sorry to hear that you’re not satisfied with our quoting system, and we’re always on the lookout for feedback to continuously improve our platform. I’ll be passing on your feedback.
Is there a consumer law to get what you paid for!
2 jobs back to back cancelled or put on hold, when i accepted quotations, site inspection needed?, rang office no response, cost $25 per lead not to mention tyre kickers, are these quotes legit? And as for screening the clients riddle me this one
Got a job asking to fix a axe head that had fallen off! To a cabinet maker wtf
I think there office has 3 phones bs quotes bs quote cancel bank manager
Hi Steven,
It's disappointing to hear that you have had some difficulties with customer jobs. If a customer does not see your quote within 48 hours or notifies Oneflare that they no longer need the job done, the quote is able to be refunded to you. We have a wonderful Customer Happiness Team that are happy to assist you with any concerns or issues Monday to Friday, 9am-5pm AEST on 13 18 18, or alternatively, you can email [email protected]. We would be keen to talk more with you, so please do give us a call.
We look forward to helping you out and resolving this issue for you!
Oneflare
When are you going to stop ripping Tradies off. You overcharge on poor quality leads. You make no effort to screen them. You treat the Tradies with sheer contempt. Yet we are the ones who pay your wages. The customers don't pay to use One Flare. We do.
But we are shown no respect at all. My email correspondence is always ignored. Despicable and rotten to the core is how I describe the joke that is One Flare.
If I can stop just one Tradie from signing up with One Flare and wasting his or her money, I can say I have done a good service.
Hi Stephen,
Thanks the feedback although we are disappointed to hear that you have had a negative experience with Oneflare - we do not take this feedback lightly as our role is to ensure that businesses are able to win work through the platform and that we focus on making the process as simple as possible.
We want to assure you that we do have a number of ways that we screen jobs from customers and also there are methods that we can return the cost of the quote to you should the quote you send not be seen or if, in the rare case, the customer has indicated they are no longer interested in doing the job. However, if the customer selects another company to work with from the three quotes they received, we hope that the businesses who may not have won work in that particular instance will contact us, if they need to, as we are always happy to discuss options.
We want to let you know, too, that we are continually looking at more ways to improve the experience on the platform. We'd also be keen to have a further chat with you to solve your concerns more specifically, so please call 13 18 18 or PM us with your details and we'll reach out to you directly.
Thank you,
Oneflare
I used this app as a contractor. I have had couple of cases that I couldn't reach the customer I got charged for it.
I called to the office and case couldn't be resolved. Wasted over $200. NOT RECOMMENDED!
Hi Paul,
It's disappointing that you have not been completely satisfied with our service. We do acknowledge that there are cases where the customer doesn't see your quote or occasions where the customer changes their mind and no longer needs the job done. In either of these instances, it is possible to have the quote refunded to you. We would recommend that you reach out to our Customer Happiness team to discuss options. In some cases, however, the customer may have selected to go with another supplier. We do suggest that you call our Customer Happiness team who may be able to help with some advice on how to win more work with Oneflare. We have a locally based team, who are available from 9-5 and are ready to provide insight on jobs being won or lost. Please contact us on 13 18 18 should you wish and we can better assist.
Thank you,
Oneflare
This site is nothing short of a scam. Job offers are sent to service providers and then the service provider has to pay to lodge a quote whether they get the work or not, in my experience, usually not. Hard to fathom that a site like this is allowed to operate. Stay away from all the bull$#*! promises
Hi Steve,
On Oneflare, every job request that comes through is checked for validity by our team to ensure it is real and then it is sent out to nearby businesses that qualify to complete the job. There are some cases where the customer doesn't see a quote that a business has sent and paid for, or the customer no longer needs the job done. In that instance, it is possible to have the quote refunded to you.
We have a wonderful Customer Happiness team that you can call on 13 18 18 that are willing to resolve any issues or concerns you may have.
Thank you,
Oneflare
Complete and utter disgrace. Called me to arrange a time then got that wrong and even tried to make it my fault... Steer clear!
Hi Terry,
Thanks for reaching out. This sounds like a situation that we'd like to investigate further, would you mind sending us a private message so we can try resolve this issue for you?
Thank you,
Oneflare
All they do is put fake jobs and send those as leads to all the registered traders, charge money to all traders and nobody gets the job. Fraud business. They will charge you for 20 fake leads and then award you a small job worth few dollars to keep you going and show that portal actually works.
Hi Sunny,
Thanks for reaching out. We can assure you that this is not the case - every job request that comes through is checked for validity to ensure it is real, and then it is sent out to nearby businesses as a lead. However, there is the possibility that the customer chooses to go with another business that has quoted on the same job, and in that case, the other businesses have not won that job. There are some cases where the customer doesn't see a quote that a business has sent and paid for, or the customer no longer needs the job done. In that instance, it is possible to have the quote refunded to you.
Our wonderful Customer Happiness team are always willing to help resolve any issues or concerns you may have, please call us on 13 18 18 or send us a private message so we can address these issues.
Thank you,
Oneflare
You quote and quote and no one cares and they are just want cheapest job and each quote cost you $20 and you will have to pay even if you dun get the job, waste of time and money, system is full of crap, you find them on top link at google search doesnt mean they are good.
Hi Tak,
It's disappointing to hear that perhaps you haven't had as much success with Oneflare as we would have all hoped for. Our platform is intended to help businesses grow by sending them quality leads that they have the freedom to quote on, and is intended to give businesses like yourself a positive return on your investment. We do know that customers spend a long time evaluating their options - and look at completed business profiles as well as assessing reviews on the platform before making their decisions, which aren’t always made on price. We can suggest that you call our Customer Happiness team who may be able to help with advice on how to win more work with Oneflare. We have a locally based team, who are available from 9-5 and are ready to provide insight on jobs being won or lost. Please contact us on 13 18 18 should you wish and we can better assist.
Thank you,
Oneflare
Been advertising with these guys for over 3years now
Paybill for best advertising and most quotes possible
Only pay $40 monthly
And $90 for 30+ quotes (which we can pick and choose)
Definitely taken out the down times
Top company 10 out of 10
Hi Ryan,
Thanks for your positive feedback! We're happy to hear that you're benefiting from our service.
This is a parasite company, and it all seems a bit to good to be true and it is. I like most people trusted this company and paid for several leads with no replies what so ever. Do not use this company!
Hi Michael,
I can understand that it can be frustrating when you quote on leads and receive no response from the customer. We have safeguards in place to ensure that if you cannot get in contact with a customer within a certain period of time, we are more than happy to help follow up that customer for you. If you ever have any concerns or issues with a job that you've quoted on, please contact our Customer Happiness team on 13 18 18 so we can help resolve any problems you may have.
Thank you,
Oneflare
We started out with Oneflare early on and I think we paid $49 per month for 20 Leads. They have substantially increased their lead prices over the past 3 years where they have now asked us to pay an enormous $320 per month for the same 20 leads, even after telling us we could stay on our current plan ($159 per month for 20 leads) for as long as want. Most of the time leads never get answered or went nowhere. Complete waste of money, so understandably we cancelled our plan. Money hungry companies that don't give a toss about small businesses that made them successful in the first place
Hi Liz,
Thanks for your feedback. It's disappointing to hear that you're not 100% satisfied with your subscription plan. We appreciate your feedback, and have taken it on board. We are looking into a better way for businesses to pay to be a part of the platform. We appreciate that flexibility is important and are keen to ensure we can drive growth for businesses like yours.
Thank you,
Oneflare
These sites exist for one thing $$$
They don't really care for the poor tradie who pays to join unless pay the premium rate as a preferred/recommended tradie.
Even less satisfaction for many of the people using these sites. Poor workmanship, overcharging and then having to pay again to have rectification work carried out.
There's no loyalty and no real satisfaction for tradies who kid themselves they are self employed on these sites.
The fact is thee is less than a 30 % chance of a satisfactory result with any service providing site.
Put it this way - if these sites were so safe, and offered the answer for finding good tradies why don't the Strata Managers, Property managers, Insurance Companies, Schools and big businesses use thes sites?
Risk is the answer. So before you get sucked in think it over
Hi Jenni,
We're disappointed to hear that you have not had a good experience with finding businesses on Oneflare. We are continuing to improve how customers hire businesses and have elements such as such as the verified badge, home care guarantee as well asking businesses to list their qualifications and insurance. If you've had a negative experience with one of our businesses we encourage you to contact them to rectify, then us - so we we can investigate the matter further and you can consider leaving a review of your experience on their profile.
Thank you,
Oneflare
From the business
Since 2012 Oneflare has been connecting high-quality Australian businesses with the customers who need them. With over 300 categories, from plumbers and electricians to pet groomers and interior designers, Oneflare is where your to-do list gets done.
The Oneflare Group is Australia’s leading on-demand home services network and includes UrbanYou, TidyMe, Word Of Mouth, Weddings.com.au and Renovate Forum.
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Hi Sam,
Thankyou for giving us some feedback!
If a customer does not answer the phone, you're more than welcome to send them an instant message via our system or email them yourself. You will find their email address when clicking into their quote in your 'Quotes' tab.
At Oneflare we provide you with the opportunity to quote on leads posted by customers who are looking at getting jobs done. If, at any point, the customer indicates they no longer want to go ahead with the job anymore we are more than happy to refund your quote to you. Additionally, if the customer has not seen your quote within 48 hours and you haven't tried to contact them, we will refund these quotes automatically.
We hope you continue to use Oneflare as we improve the platform with help from feedback such as yours.