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Onecom Reviews Summary
Onecom has a rating of 3 stars from 385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 4th among Internet Service Provider sites.
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Excellent service from Lauren. Thank-you - she was polite and quick to sort out our problem. Highly recommended.
We’re glad to hear that you are happy with the service provided, Mike. We will be sure to pass on your comments.
Thanks,
Onecom
Karl Davies at Onecom dealt with me with the utmost professionalism and politeness, he explained all the technicalities and detail in a manner that even I could nearly understand.
I would recommend him for an immediate promotion and substantial pay rise.
Thank you for sharing your experience, Andrew, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
My billing query answered and sorted satisfactorily with very little waiting. Very nice lady with a pleasant and charming personality
Just what we like to hear, thank you for your review Derek.
Thanks,
Onecom
Spoke to Karl Davies who was fantastic in helping me sort out a rejig of my contracts, increased data packages as well as a new iPad upgrade to get more for what I'm currently paying. Personable and upbeat customer service rep. V pleased with the outcome.
Only downside was the call queue. Lots of dead air between messages and music which is not great with a longish wait.
Thank you for sharing your experience, Nicola. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we appreciate you taking the time to provide it.
Thanks,
Onecom
After over a month of chasing my phone that was lost and handed in in Spain Onecom have been a fabulous help problem almost resolved and temporary sim with same number en-route to me
Can't praise onecom chat service enough
Thank you for sharing your experience, Jean, this is great to hear.
Thanks,
Onecom
I think all these negative reviews below are for a different company as I have never experienced anything bad from them. Spoke with Max in customer services and he was brill.
Just what we like to hear, thank you for your review Patrick. We will be sure to pass on your comments.
Thanks,
Onecom
Lucy was brilliant with resolving my queries and every time I call I always get a great service. Would highly recommend this company
Just what we like to hear, thank you for your review Julie. We will be sure to pass on your comments.
Thanks,
Onecom
I was not very happy when I first called due to various problems that were down to Vodafone and not Onecom. But within a few minutes of talking to Karl Davies I was a lot happier he was honest and put my mind at ease, he said he could try and resolve the issue with the upgrade and he was true to his word, he worked hard to get me the best deal possible so much so that he was a lot cheaper than Vodafone. Can't thank Karl Davies enough for all his work, Top Class
Thank you for sharing your experience, William. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we appreciate you taking the time to provide it.
Thanks,
Onecom
I spoke with Karl Davies 2 years ago when it was upgrade time, and his service and attention to detail was excellent. So imagine how pleased I am when it is Karl again for the current upgrade
You are the BEST KARL
Thankyou very much for your attention
MH
Just what we like to hear, thank you for your review Maureen. We will be sure to pass on your comments.
Thanks,
Onecom
Excellent customer service, great communication.
They cannot do enough for you, so highly recommend.
We’re glad to hear that you are happy with the service provided, Dan.
Thanks,
Onecom
Done via an online chat with Sophie. Only took a couple of minutes. Polite, fast and overall very efficient!
Just what we like to hear, thank you for your review Richard. We will be sure to pass on your comments.
Thanks,
Onecom
I phoned to upgrade my phone, spoke to Karl Davies, and he couldn't have been more helpful, talked through everything and was very polite and friendl, thank you
Just what we like to hear, thank you for your review Pam. We will be sure to pass on your comments.
Thanks,
Onecom
Spoke with a lovely very helpful chap to renew my monthly contract was very pleased many thanks karl davies
Just what we like to hear, thank you for your review Connie. We will be sure to pass on your comments.
Thanks,
Onecom
Personally, I find Karl Hallin to be very helpful with all my queries. I always get a fast and straight response.
Just what we like to hear, thank you for your review Isabel. We will be sure to pass on your comments.
Thanks,
Onecom
David from Onecom is an absolute Superstar always delivering A Class customer service.
Thanks for always looking after us :)
We’re glad to hear that you are happy with the service provided, Lauren. We will be sure to pass on your comments.
Thanks,
Onecom
Karl Davies was a star today, really listening to my needs and taking the time to find the right solution for me and my company - despatch don't let Karl down!
Just what we like to hear, thank you for your review Lindsey. We will be sure to pass on your comments.
Thanks,
Onecom
I was speaking to Mr Karl DAVIES this afternoon he was very helpful and his knowledge was excellent. He managed to get me a very good deal and also making sure it can be carried over to the other phones on my account. He was friendly on the phone and gave me brilliant service
We’re glad to hear that you are happy with the service provided, Lindy. We will be sure to pass on your comments.
Thanks,
Onecom
What a real pleasure it was to deal with Karl. He was warm friendly. Informative and gave me all I needed and more actually. Karl came across as an all round nice Guy.
Well done Karl and Thank you
Just what we like to hear, thank you for your review Naomi. We will be sure to pass on your comments.
Thanks,
Onecom
Karl Davies was a very efficient chap and Onecom offered a better deal than anywhere else for the same product
Just what we like to hear, thank you for your review. We will be sure to pass on your comments.
Thanks,
Onecom
From the business
Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Just what we like to hear, thank you for your review Simone. We will be sure to pass on your comments.
Thanks,
Onecom