OnecomReviews 385

I rung and spoke to some1 on the team called karl Davis. He explained the contract plan which i felt was a very good offer... so i am a happy customer Karl was pleasant and very helpful

Extremely helpful and very polite! Was extremely bubbly and couldn't help me enough. Any questions he didn't know, he put me on hold and found out the information.
Excellent service

Matt was very very helpful and told me all the do`s and don`ts of travel abroad and within the UK, answered all of my questions from the normal to the silly, and was very polite and giving me options along the way, I have never contacted them before but would be very happy to do so again, very polite and they clearly train their staff very well. Outstanding.

Waited a while until the call was answered but when it was i was politely greeted by Karl Davies he was brilliant throughout the full conversation and was very efficient and helpful and a pleasure to speak to thankyou for you help Karl!

I would like to say that whenever I call Onecom I know that they will respond and resolve my queries or issues immediately. The other day I emailed to say that for the life of me I could not print a pdf of my monthly invoice. Hannah Timmins called me back very quickly, we had a laugh and my invoice popped up in my email within minutes. This is typical of Onecom's 5 star customer service - Sarah from Samskip

Great service today from Karl Davies. Helpful, polite and engaging. Thanks for sorting me out a new phone.

They lady I spoken to was very helpful and efficient. She was able to help straight away after some security checks and got my issue resolved within minutes.

Max was very helpful and after an initial period of being put on hold he progressed my request and phoned me back to confirm.

I have never had an issues with Onecom. They always reply quickly and are always very polite. I mainly email Kayla who is brilliant and really good when it comes to making sure we are sorted with any requests or issues we have.

I was about to give notice on my account and Karl Davies came up with several options that made me sign up for another 2 years. His customer service is excellent and a credit to the company

If i had a choice i would never use you ever and warn every person i come in contact with to avoid One Com like you would a plague

I called requesting help with updating a new phone, which I'd entered into a contract for at a Vodafone shop (and whose service was less than adequate!) and Karl was so helpful he even offered me a better contract with better benefits. I couldn't be more pleased with the courteous and professional assistance he provided... He's definitely an asset to your team - thank you

Good phone manner. Quick and efficient, able to make a decision, without having to check with supervisor, which keeps customer waiting.

Very pleased that my query was efficiently lee.and weld out with in a timely manner with a range of packages offered and and suggestions to the best way forward

After a tariff change my phone data wouldn't work, luckily they managed to discover what the problem was and solve it! The only thing that stops me from giving 5 stars is the slightly longer length of time it took them to discover the problem even though once they knew it was resolved very quickly.

Phoned for upgrade of mobile phone today - spoke to Karl Davies who was professional and very pleasant to deal with. He answered all my questions efficiently and professionally and got me a great deal. Totally happy service provided - thank you Karl.

Excellent Service by Karl Davies in upgrading my phone packages, really friendly and relaxed and explained everything in a really simple manner to understand.

I dealt with Eurika on the Onecom chat facility. She was very pleasant and dealt with my query quickly and efficiently.

Karl D sorted a competitive deal for me so I'm very happy now. Was concerned I might get a poorer deal with Onecom as, like others, until last year I thought I was with Vodafone as the invoicing is from them. However, I am pleased with my new contract and customer service has been friendly and professional.

I phoned today to cancel my sim only contract as I could get a better deal elsewhere. Spoke to a very pleasant guy called Karl who in fact got me an even better deal and I decided to stay with Onecom. Very pleased with my sim only contract as I find Onecom a great company to deal with and have no issues. Thank you once again Karl for dealing with me and getting me a great deal.