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Onecom Reviews Summary
Onecom has a rating of 3 stars from 385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 4th among Internet Service Provider sites.
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Needed some assistance getting underway with a new phone and SIM card. Daniel, on online chat, was extremely helpful and quickly resolved my issue.
I moved to onecom a while ago now and everything i have needed to do has never been an issue - whether it be calling the office or using live chat - would totally recommend onecom
Just what we like to hear, thank you for your review Sean. We will be sure to pass on your comments.
Thanks,
Onecom
Brilliant service form Karl Davies! Got me a very good deal on my new phone and reduced the cost of my monthly payment
We’re glad to hear that you are happy with the service provided, Ryan. We will be sure to pass on your comments.
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Onecom
Never any complaints with onecom,, things are always resolved quickly. Would definitely recommend to friends and family
Just what we like to hear, thank you for your review Debra.
Thanks,
Onecom
I was phoning to cancel 2 of my contracts as the prices seem to be going up and up. I explained what I had found and Karl matched one and beat the other. Really pleased as been with Vodafone a very long time with no faults.
Just what we like to hear, thank you for your review Michelle. We will be sure to pass on your comments.
Thanks,
Onecom
Hi I have just upgraded my phone. A lovely guy called Karl Davies helped me through it.
It was all very easy and straight forward. Karl was an absolute delight and extremely professional. Thank you Karl
Just what we like to hear, thank you for your review Helen. We will be sure to pass on your comments.
Thanks,
Onecom
James d solved my problem with no effort at all and quickly as well thanks 0necom brilliant service as usual
We’re glad to hear that you are happy with the service provided, Alan.
Thanks,
Onecom
Honest and to the point Karl Davies put me at ease with my problem and dealt with it professionally and properly advise me on my best situation. For my on going contact.
Just what we like to hear, thank you for your review Andy. We will be sure to pass on your comments.
Thanks,
Onecom
Lucy helped me to find a solution over problem with refunds and payments. She was a good listener and she tried to find the ultimate solution to the problem
Just what we like to hear, thank you for your review Beatrice. We will be sure to pass on your comments.
Thanks,
Onecom
Renewed my contract with Karl Davies Sales Executive who was extremely helpful, friendly and got the job done efficiently. Excellent customer service and an asset to Onecom, Thanks for your help and advice Karl :)
We’re glad to hear that you are happy with the service provided, Victoria. We will be sure to pass on your comments.
Thanks,
Onecom
Efficient & courteous service from Karl Davies. Everything explained well.
Only issue was a rather poor line!
Just what we like to hear, thank you for your review Sally. We will be sure to pass on your comments.
Thanks,
Onecom
Called to cancel a mobile number as no longer needed. Spoke to Karl Davies and was sorted in no time.
Just what we like to hear, thank you for your review David. We will be sure to pass on your comments.
Thanks,
Onecom
I wanted to upgrade - or rather downgrade as my phone is ok. Karl Davies went through all the options and was very courteous and clear with his explanations. This is the second time I've upgraded my Vodafone through OneCom and is soooooooo much better than dealing with Vodafone!
I wasn't pressured to take a more expensive package, Karl tailored my needs and offered me 2 options to choose from, both excellent. Thank you for making my renewal cheaper and without fuss.
Thank you for sharing your experience, Carole, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
Phoned with querie about my bill. Spoke to max who sorted it out straight away.
Overall an excellent service.
Just what we like to hear, thank you for your review Shawn. We will be sure to pass on your comments.
Thanks,
Onecom
Renewal of contract for new phone was undertaken with efficiency and good humour. The desire to upgrade my current arrangement covered all details and costs. The costs specified were most reasonable.
Just what we like to hear, thank you for your review Geoffrey. We will be sure to pass on your comments.
Thanks,
Onecom
I had fantastic service for my upgrade over the phone with Karl Davies. He helped narrow down my choice for a new phone and was a pleasure to chat to. He was very efficient and super informative. He made the whole process really easy.
We’re glad to hear that you are happy with the service provided, Fiona. We will be sure to pass on your comments.
Thanks,
Onecom
Whenever I've had to call the staff have always been very polite and helpful. They found me a good deal when I re newed my contract although it would have been easier if I could have done it in store
We really appreciate you taking the time to leave us a review, Claire.
Thanks,
Onecom
He is straight down the line and honest which is a rarity in the industry. I've been using OneCom for around 6 years now and they've always been great.
It was a pleasure to speak to someone that made the operation plain and simple. Also a very pleasant and cheerful response.
Just what we like to hear, thank you for your review Bernard.
Thanks,
Onecom
Lauren answered my request efficiently and accurately, I was very pleased with her response! Her attitude was of one glad to assist.
Just what we like to hear, thank you for your review Simon. We will be sure to pass on your comments.
Thanks,
Onecom
From the business
Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Just what we like to hear, thank you for your review Chris. We will be sure to pass on your comments.
Thanks,
Onecom