OnecomReviews 385

Kirsty who helped me via the online chat was super helpful, the chat function is brilliant, quick hassle free, love it..

My contract was about to end and, being Black Friday, some great discounts were on offer from other service providers. Karl managed to find me an even better deal ultimately saving me 66% on my current tariff. Well done Karl and many thanks.

Fast and very helpful. Needed to activate my Sim card for the new phone and done it in less than 2 minutes as the agent was very fast and efficient. Thanks

James has been so helpful with my enquiry regarding phone contracts, prompt and clear information has been provided. Great example of customer service lots of companies could and should learn from this.

A lovely helpful young lady called Eureka sorted out my problem very quickly and also rung me to check I was sorted. Thank you

I webchatted with Eurika from OneCom and she helped transfer my number to a new SIM card in no time flat. Very professional and efficient.

I had occasion to do an online chat with Onecom today. James D was my contact. Absolutely delighted with all his service levels and knowledge. A pleasing online conversation and nothing was too much trouble. He is to be commended for his appraoch to his work.

Kirsty was fantastic! She was so helpful, she made the process so easy and quick; keeping me informed every step of the way! Thank you so much Kirsty!

Thank you for excellent assistance in transferring sims into my new phone.
Your response was always prompt and very helpful.

Perfect as usual the customer service is outstanding. Always polite and happy to help. Today I was given all information I needed in the live chat in a few minutes no long waiting times. Adviser was knowledgable and answered all my questions. I have never had any problems with onecom keep the good work up guys

Karl was extremely helpful, very friendly and showed interest in solving my query. Great that he was able to call me back and understood why I needed to cut my original call short.

So far they have saved me money, upgraded my phone and given me unlimited data. They have made the whole process as swift as possible and have been very proffessional.

Karl Davies called Me today as arranged, on time (+/-1min). Sorted out my phone upgrade with absolute precision and within minutes. Gave me the percent plan for both my handset and an additional sim only plan. Very happy with levels of service and his very friendly and polite manner.

Phoned today to renew 3 contracts and spoke to Karl. Got to say it was great speaking to someone who came across as actually wanting to help and got everything sorted really quick. No one wants to be on the phone for an eternity do they! Came away happy and if Karl isn't employee of the month you guys need to take a good hard look at yourselves!
Darren

I tend to get confused when it comes to mobile phone contracts/tariffs etc so I was extremely relieved when Karl explained everything in simple detail. He was friendly, helpful and processed the upgrade for my wife and I speedily.
From a state of uncertainty on Tuesday I am now eagerly awaiting delivery of my new phone this fternoon.
Well done Karl and thanks again.

Seamus McClean

I asked for a upgrade and you delivered excellent customer service no complaints from me at all I asked and you delivered so many thanks.

I telephoned OneCom Customer Service this afternoon and spoke with Kerry. Kerry was able to sort out my problem very quickly and she was very friendly and spoke very clearly.

I have had various issues with other Onecom employees generally making my life difficult over the last 2 months, but Eurika Zukaite, a customer service administrator has restored my faith in the company with her helpful and reliable attitude.