OnecomReviews 385

Kirsty J was really helpful and professional. Sorted my issue out in seconds without any fuss. Fantastic!

I had been having difficulty accessing our bills online. Once I had raised this as a problem it was dealt with speedily and very efficiently all through emails. To be honest I thought there might have been more of a delay in picking up emails and dealing with, but there was none. I am very happy indeed...

Quick and easy activation of my new phone SIM sorted within minutes. Excellent service provided on live chat.

Quick, simple and painless. My query was sorted within 2 mins. Excellent service will use again. Thanks.

Had the best Service from Karl Davies. Originally called to cancel contract but ended up staying due to Karl offering me a great deal and I just liked his way of speaking. Pleasure speaking to as he was so polite and friendly.

Just completed my 2 yearly upgrade and Karl Davies made the process so much easier and explained everything in clear and concise detail. Thanks and to save money was certainly an added bonus.

Karl was really helpful, explained my options in such an easy to understand way. The call was easy and didn't take forever which is always good when your in your lunch break!

I normally hate using online chat, but if they were all like Kirsty J I would feel more inclined to do so.

Thank you Kirsty J

I received a very helpful response from James D, who resolved my concerns quickly leaving us content. Very polite and gave the impression that nothing was too much trouble. Thanks James

Great customer service, east to deal with, would 100% recommend! The guy (Karl) was really helpful and got me a brilliant deal - a lot better than I was expecting!

I have just finished a great customer service experience Karl Davies was polite efficient and listened to my needs and delivered a good deal without any sales spiel I would recommend his level of customer service

Karl Davies helped me cancel a data bundle but more importantly secured me a great deal on a new phone. He was polite and courteous and informed me clearly.

I received a really helpful response from Daniel H and resolved the issue very quickly.

I would use this service again.

Thank you to Karl who helped me renew my daughters phone contract, today he made it easy and quick. He has a clear speaking voice which really helps, as some telesales people are in a rush to get their spiel out, it adds confusion, and basically just sounds like noise.

I needed to change my mobile tariff so I used the online chat. The person on the chap was really attentive and sorted me out with a much better tariff, which I am really grateful for. There was no 'Lets increase the price first' just a 'lets find you the best tariff for you'
He sorted everything quickly and left me a happy customer.
Thanks James D for your help.

Karl dealt with me on getting a great deal on my upgrade. Karl was very helpful and pleasant to deal with.

Look Onecom, if you need me to tell you that Karl is doing a great job and I find out you haven't fed that back to him and rewarded him for it I'm going to take this towel off and chase you round the yard whipping your behind. Nobody wants that so do the right thing and give Karl a raise!

I was pleased with the service Karl provided and he helped me settle on a deal I can afford. He wasn't fazed by my technophobia and we even had a laugh in the process.
Thanks Karl with a K.
Sue F.

I called regarding an upgrade, Karl was extremely pleasant, helpful and very considerate of the time everything takes to process, he even bettered the contract I was hoping to get at no extra charge. Superb customer service skills and he deserves all the accolades that come his way.

Having contacted these guys a couple of times now, I can only compliement how they have dealt with the issues. I would highly recommend them!