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Onecom Reviews Summary
Onecom has a rating of 3 stars from 385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 4th among Internet Service Provider sites.
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Fantastic customer service this morning as I called Onecom to upgrade my phone plan. Karl Davies was fantastic - explained everything, was professional and had a sense of humour and made it all seem really simple to do. Thanks Karl! I also spoke later to a guy named Alex. He was great too. Thanks x
First time I've used 0nline and found it to be easy to use would recommend to all users excellent service
We’re glad to hear that you are happy with the service provided, Paul.
Thanks,
Onecom
Onecom are notorious for misselling and dubious sales practices. They should be avoided at all costs. Be extremely careful if you do agree terms with them. Avoid.
Hi Shaun,
Thank you for taking the time to leave your review. We're sorry to hear you are not happy with your contract.
As you've stated, all customers should be fully aware of the contract they're committing too before agreeing. All elements of our contracts are explained clearly to customers to ensure they have all of the information before the agreement is made. Ultimately a contract will not go ahead, unless a customer agrees to the points discussed.
If you need any queries about a recently agreed contract, please contact our customer care team - https://onecom.co.uk/contact/. Live Chat is the fastest way to contact us!
Kind regards,
Onecom
I upgraded my phone today and had the very good fortune to be looked after by Karl Davies. His patience was second to none! He listened to what I wanted and provided the best customer service I've had in a very long time. He asked what I needed in a phone and
Expectations and didn't try to sway into something I didn't need! Thank you Karl, you have the patience of a saint from a very happy, non technical phone user. I'll be back
Lorraine x
Thank you for sharing your experience, Lorraine, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
James D was very helpful in activating a replacement SIM for our company and this was set up within 3 mins! Thanks!
Just what we like to hear, thank you for your review Megan. We will be sure to pass on your comments.
Thanks,
Onecom
Broken phone, organised a loan phone, and repair straight away under warrantee, could not be better.
Just what we like to hear, thank you for your review Michelle.
Thanks,
Onecom
Thank you for the professional and helpful business phone support from James. He managed to resolve 2 issues that we have been struggling with and did so quickly, keeping us advised at each step about what he was doing.
Thank you for sharing your experience, Denise, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
Kirsty was amazing, very helpful, polite, and solved my problem within 10 mins, the WhatsApp feature is the best
After having dealt with Karl Davies yesterday initially, and again today, I have to highly commend this young man, to his people skills. He listened, explained and found for me a suitable new package for me. As well as fulfilling these requirements, he was chatty, pleasant and genuinely a breath of fresh air to deal with. So much so will ask for him by name if I need any information in future regarding my contract.
Thank you so much, and to your boss, he is a credit to the company.
Patricia Henry, Happy customer.
Thank you for sharing your experience, Patricia, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
Have ordered new upgrade Samsung S10, was very sceptical as I'm an Apple user. But Karl Davis explained everything - Excellent customer Service
We’re glad to hear that you are happy with the service provided, Damian. We will be sure to pass on your comments.
Thanks,
Onecom
I had a query about my new phone and SIM which was dealt with really quickly by James D via the online chat - great service!
We’re glad to hear that you are happy with the service provided, Tracey. We will be sure to pass on your comments.
Thanks,
Onecom
Could not get my new sim to activate, went on to online chat with Kirsty J - all sorted in a matter of minutes.
Thank you so much Kirsty J
Just what we like to hear, thank you for your review Joy. We will be sure to pass on your comments.
Thanks,
Onecom
Lucky enough to be answered on online chat by Kirsty J who very quickly dealt with my requests. Thanks
Just what we like to hear, thank you for your review Paul. We will be sure to pass on your comments.
Thanks,
Onecom
Excellent service as usual from onecom. They sorted out some problems with my account and explaining very effectively just a great around service.
We’re glad to hear that you are happy with the service provided, Robert.
Thanks,
Onecom
I spoke with Karl Davies (Sales Exec') today for my upgrade. I have always been incredibly impressed with Onecom, for their service and deals. They are quick, efficient, friendly and overall, brilliant. Karl gave me a brilliant update today, more than I bargained and was very, very helpful and quick, very professional, friendly and did as much as he could to make sure I was a happy customer, and I am. Thank you Karl and thank you again, Onecom.
Thank you for sharing your experience, Jessie, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
Have been dealing with Onecom ever since they took over Vodafone contracts and have to say they have always been great. All the agents I've spoken to, each year I've renegotiated my contract, have been really helpful. Upgraded my current contract today with Karl Davies who went out of his way to get me a fantastic deal. He was not only friendly and polite but very patient and proactive when I pushed for the better deal!
Thank you for sharing your experience, Jane, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
Agent was very fast and efficient activating my SIM card. There was no wait for the chat - they were there almost instantly.
Just what we like to hear, thank you for your review Paul.
Thanks,
Onecom
I called to discuss my current plan and hopefully reduce my monthly outgoings. I achieved this and increased the amount of Data usage in my package - a result all around. I wasn't left hanging around either, the call was answered promptly and the whole plan change dealt with quickly. A refreshing change to previous calls.
We really appreciate you taking the time to leave us a review, Michelle.
Thanks,
Onecom
I received an excellent service this morning from Karl Davies. Everything was explained thoroughly and concisely. He made it very easy to upgrade my phone contract.
We’re glad to hear that you are happy with the service provided, Hazel. We will be sure to pass on your comments.
Thanks,
Onecom
I phoned vodafone to discuss my current tariff with a view to cancelling. I spoke with Karl Davies who was very keen to listen to my issue and quick to offer a solution to my issue. Karl listened attentively and was happy to discuss options available to me, he was patient, well informed about the products available and very polite. Karl solved my issue today and when I need to update my plan in the future it would be a plwSue to deal with him again.
Thank you for sharing your experience, Kerys, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
From the business
Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re glad to hear that you are happy with the service provided, Judy. We will be sure to pass on your comments.
Thanks,
Onecom