OnecomReviews 385

Whatsapp costumer service is quick and easy. Good responce time and solved my questions and demands. I don't know what else to say about it but it seems like i have to use one hundred carracters for this review which is a little bit annoying

Needed my replacement SIM card activated - response was prompt - better than calling Vodafone that is for sure!

Chatted online with a lady name Sophie. She was very helpful, patient and having made thorough checks re my mobile phone she has arranged for collection and replacement of my faulty handset.

Avoid like the plague. Transferred out Vodafone direct contract without permission, conned my elderly mother into a sim only contract with no insurance for the same price as our original fully covered policy with free upgrade, finally now to be told contract has been switched back to vodafone, go into Vodafone shop and guess what, still with onecom, and their customer service isn't available at weekends to sort it out.

Great customer service through chat.
Answered questions precisely and was very polite and helpful.
Knew just what i needed and patiently talked me through it.

Karl was very helpful with helping be decide on a new phone whilst telling me the different offers and finding me the one that suits me best. Even after me getting a little agitated due to not understanding everything he still remained calm and kept his customer service skills up to 5 star quality. I am very pleased with this service and appreciate all the help i was offered.

Karl Davies updated my contract with out any hassle with a very polite and positive attitude making me stay with one. Com

Karl Davies was really helpful and patient. He stayed on the phone past his working hours to find me the suitable contract for me. Thank you

Very good service, very efficient work, and very enthusiastic to help solve problems. Very pleasant communication experience

I spoke to Karl Davies today to upgrade my mobile. He was very helpful and knew what he was talking about. Made the process very easy.

I've had to use multiple online chat customer service portals since I lost my phone. Onecom's Has been head and shoulders the quickest and best.

Smooth transition when upgrading my phone & very prompt delivery
Emails & telephone call from Bea solved one query on my new SIM
Would highly recommend

I would like to thank Karl Davies for his knowledge of the product, his professionalism and his help. What a gentleman! A credit to onecom! Thank you onecom for your continuous service... excellent. Would highly recommend

Shocking company! Someone just stop them! Avoid it's a trash very bed experience with them, OMG

Fantastic service always pleasant and helpful never had any problems with them have been with a customer for years

I will not be using onecom anymore as they are obtuse and unhelpful very disappointing... will change providers now after this experience

No one will tell you that the cashback is only for 17 months. The only way to continue is to upgrade on 24 months for another 36 months? Hahahaha tadaa. Not a chance!
My advice do not take any contract ever with them.
One star is only because I can't give them less

Karl Davies has sorted our contract out and he was very pleasant to deal with I recommend you ask for him if you need a new contract or upgrade
Thanks Karl
Regards carl Woolston

Karl Davies carried out my upgrade with no fuss was courteous and knowledgeable about the plan l was getting.