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Omaha Steaks

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Omaha Steaks

3.4
omahasteaks.com

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Omaha Steaks Reviews Summary

Omaha Steaks enjoys a generally positive reputation, with customers frequently praising the quality and flavor of their products, particularly the variety of meats and the ease of online shopping. Many appreciate the prompt delivery and helpful customer service, highlighting personal shoppers as a valuable resource. However, concerns arise regarding delivery delays and insufficient communication about order changes, which can lead to frustration. Additionally, some customers express dissatisfaction with specific meal options and frequent promotional emails. Overall, while the company excels in product quality and service, improvements in communication and consistency are needed to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
102
value
105
shipping
95
quality
98

We monitor reviews for authenticity

Colorado
1 review
9 helpful votes
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F*ck Omaha steaks
September 27, 2021

Do not buy this product! Omaha steaks is a sponsor of right wing anti vaccinating disinformation and sponsors a radio broadcast of a man named Joe Pagliarulo.

Date of experience: September 27, 2021
New York
2 reviews
4 helpful votes
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Chintzy company
September 12, 2021

I have ordered multimedia from Omaha and have no problem with the product
It's usually a gift that I am sending
Always $140-155
Can't believe that they charge u another $5.99
For them to include a piece of paper with a message, to me that's cheap
Will now look for another company

Date of experience: September 12, 2021
New York
2 reviews
13 helpful votes
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Don't get tricked!
August 27, 2021

Terribly small individual items, you'll need a minimum of 2 items of anything to partially feel satisfied, I really feel this should be renamed Omaha Steaks Weight Watchers program, also the quality isn't much to write home about!

Date of experience: August 27, 2021
Florida
2 reviews
10 helpful votes
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They suck
August 4, 2021

Tried to order and website doesnt follow the advertised special. The reps at the company dont know whats going on. In my opinion the company is a big RIPOFF

Date of experience: August 4, 2021
Pennsylvania
1 review
12 helpful votes
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The steaks where a one bite and your done. The rest was sausage, potatos, chicken fried steak, which was so spicy watch out. And a piece of chicken breast with half a wing on it. Never again will I order from them.

Date of experience: July 27, 2021
Ohio
1 review
3 helpful votes
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Was given a package as a holiday gift was not impressed felt that the sizes were very small and nothing special about their products would not recommend buying their product or giving it as a gift

Date of experience: June 24, 2021
Nebraska
1 review
12 helpful votes
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Bull$#*!
May 28, 2021

Wow where do I get started. Treated unfairly. Picked on if your not part of the group. Treated like prisoners.

Date of experience: May 28, 2021
New York
1 review
8 helpful votes
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We have ordered twice. First order was a package deal with lasagna, meatballs, meat. 2nd order was strip steaks. For the amount of money we spent, we could have gotten better quality for the lasagna and meatballs at Costco, and 5x the quantity and quality of steaks at our local butcher. We buy a 10-12 lb of ribeye meat, and have it cut in 1 inch steaks, (can get between 15-18 steaks) for about $120. The 4 (yes, FOUR) strip steaks we ordered, were at best a 1/2" thick x 6" long for $100. As the old saying goes... fool me once, shame on you... fool me twice, shame on me. You can buy better quality and quantity at your local Costco, local butcher, and even Aldi for just about anything sold by Omaha Steaks. Very disappointed by the quality and price of their products.

Date of experience: March 5, 2021
Illinois
1 review
6 helpful votes
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They do not listen
January 31, 2021

While I did enjoy their products when I orded from them but since I have been inundated with unwanted emails and texts. I tried to unsubscribe on their website but could not find anywhere I could do this so I called. After waiting on hold for about 20 minutes I finally was connected to a customer service person. I tried to explain the purpose of my call but was talked over when I tried to explain I didn't want to buy anything. I finally got them to listen but they couldn't help and had to be transfered to another person. After connecting with the second agent and going through the purpose of my call I was assured I would no longer be receiving texts. That lasted about 2days. I would give it a couple of weeks to go through their system but I still receive numerous texts a week. Because of this lack of customer service I would never order anything from Omaha again.

Date of experience: January 31, 2021
Idaho
1 review
13 helpful votes
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Spent one hour on phone
December 8, 2020

Painful! I place 5 orders of EXACTLY the same thing. The orders would go to 5 different people. It took one hour to accomplish this task. Order takers know zero English! I'm done with Omaha Steaks.

Date of experience: December 8, 2020
Georgia
1 review
9 helpful votes
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Worst customer service
October 12, 2020

They messed up my online orders for my clients - I sat on hold for 60+ minutes trying to reach a customer service person and when I finally spoke to that person there was no "I'm sorry; "no sense of urgency to fix it" - just "I will send an email to a Manager." Then, never heard back so I had to call the next day and spent 45+ minutes on hold and received basically the same response...

Date of experience: October 12, 2020
Illinois
1 review
12 helpful votes
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Wowwwwww 81 complaints to bbb. Spent an hour on the phone getting nowhere. Was going to order and to pass time and gas i read some reviews. What inept workers and service. Mgmt. Sucks and so does everyone at. Omaha. Get y our heads out of your asses be f ore omaha closes...

Date of experience: May 4, 2020
New York
1 review
3 helpful votes
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Never received order
April 10, 2020

, changed date 3 times... nothing Never again, spreading the word they suck! Ordered for my son in Arizona

Date of experience: April 9, 2020
Missouri
2 reviews
9 helpful votes
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I am writing today to once again complain of the poor service. I have called and asked about my order that I placed on March 19,2020 but, yet I see that it has not even gone to the processing after 10 day, but I was to receive this order in 7 day. Your company on June 26,2020 did a deduction of my bank account but has even started or even can tell me when I will get my order. Like I said before I order from other companies that same day and have already received those food items, with out any problems. But I should have known better and checked the review before doing any business with Omaha, I have looked into the reviews to find out it is not just during this time that you have a history of never being on time and withdrawing the founds way beforehand, and 81 Better Business complaints in one year wow. As someone was tell me the other day this is going to make some companies and break some of them. I have to ask myself how can a awful Company, like Omaha still be around. The one thing I know I will never ever order from this company again.
I am most annoyed that I wasted my time and still wasting time trying to find out when will I get my order?
I trust this is not the way a Awful Company wishes to conduct business with valued customers which could turn out to be long lasting. I have welcomed the opportunity to discuss matters further but yet after 3 emails still no one has reach out.

Date of experience: March 28, 2020
California
1 review
3 helpful votes
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Fabulous
December 17, 2019

We got these steaks sometime ago, I'm ready to get more, these are The best. Better than the normal ones, I don't know how but they are special. Every piece of meat is the tenderest, tastiest most delicious you can find. Gauranteed you'll be hooked, and spoiled.

Date of experience: December 16, 2019
Idaho
1 review
8 helpful votes
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Extremely disappointed
November 28, 2019

I ordered Thanksgiving dinner for four and when it arrived I was extremely dismayed by the portion sizes I got. This is clearly NOT meany to feed adults. I got a 2.5 oz ham, 11 oz each of scalloped potatoes and sage dressing, and 4 mini cheese cakes. With how tiny it all is, I am sure they meant this would feed children under the age of 8 at the oldest. Also ordered two packs of their teriyaki beef sticks. Hideous! Tasted like greasy junk. I had been so excited too... Will not buy anything from them again.

Date of experience: November 28, 2019
Wyoming
1 review
7 helpful votes
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So, I earned a lot of free stuff with their points system because I spent a TON OF MONEY. Because I didn't use them right away, they just went away like me as a customer. Never will buy from them again. Feeling ripped off and disappointed because this is a lean month of the year for me and was planning to use my points... that disappeared.

Date of experience: September 24, 2019
Pakistan
4 reviews
4 helpful votes
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Super Duper Mindblowing
September 12, 2019

Aweaome, excellent each n everything, nice ideas of cooking n food. Great everyhthing, quantity, taste, Keep it up

Date of experience: September 11, 2019
Illinois
6 reviews
4 helpful votes
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Just awesome
May 28, 2019

The meat was all super fresh and the apple desserts were a huge hit! Not sure what the box cost as it was a present but depending on price it is totally worth it!

Date of experience: May 28, 2019
California
14 reviews
46 helpful votes
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I bought a small omaha steak box for myself around Christmas time. It was so-so, so I decided not to buy again from them and every email they sent me, I unsubscribed. Said it would take 10 days, wrote to customer service, said give it 10 days... well, 10 days never ends and I have even told them to cease and desist and they STILL continue to hound me. Many times more than once a day. Henceforth this negative review AND I will contact the BBB. I won't get mad, I'll get even! 34 emails and they still do not get the message, well now you have a bad review and a complaint with the BBB, backatcha!
I HAVE ATTEMPTED 3 TIMES TO UPLOAD LIST OF EMAILS FROM THEM AND IT WAS TOO BIG FOR THIS SITE EVEN AFTER CROPPING, WHAT DOES THAT TELL YOU! HARRASSMENT.

Date of experience: January 6, 2019

From the business

Since 1917, Omaha Steaks has delivered the world’s best steak experience with absolute consistency from right here in America’s heartland. That’s not something we say lightly. As a fifth-generation family business, our passion and our reputation are built on customer trust and earned through experience, shared values, and the relentless pursuit of perfection. That means steaks that are hand-crafted by master butchers to make people happier. It means precise aging for tenderness, a culture of constant innovation and self-improvement, and the development of better foods and better logistics that allow us to guarantee perfection in every single bite, delivered perfectly to your doorstep every single time.

Our customers trust us with dinner, with their families, with a gift for the most special of occasions. To gather around great food is tradition and love, and the Omaha Steaks mission is to deliver exceptional experiences that bring people together.


omahasteaks.com
Founded in 1917
Omaha, NE