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Omaha Steaks

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Omaha Steaks

3.4
omahasteaks.com

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Omaha Steaks Reviews Summary

Omaha Steaks enjoys a generally positive reputation, with customers frequently praising the quality and flavor of their products, particularly the variety of meats and the ease of online shopping. Many appreciate the prompt delivery and helpful customer service, highlighting personal shoppers as a valuable resource. However, concerns arise regarding delivery delays and insufficient communication about order changes, which can lead to frustration. Additionally, some customers express dissatisfaction with specific meal options and frequent promotional emails. Overall, while the company excels in product quality and service, improvements in communication and consistency are needed to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
102
value
105
shipping
95
quality
98

We monitor reviews for authenticity

Florida
1 review
3 helpful votes
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Awful
December 24, 2021

Awful the chicken was like s piece of rubber do not buy this expensive product hot dogs really not all that good I'm not sure I want to try the steaks and meatballs

Date of experience: December 24, 2021
Washington
1 review
0 helpful votes
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My granddaughter wrote me and told me that I was the best present buyer ever. She just gotten done eating the Omaha top sirloin steaks and said how delicious it was. My other daughter sent me a picture and said the potatoes and steaks were great! Thanks, Omaha for making me the best grandma give giver EVER! It all sounded so good I ordered twice from Omaha for myself. We are going to share it with my son and his girl for Christmas.

Date of experience: December 24, 2021
West Virginia
1 review
1 helpful vote
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Mind you, before we ordered ourselves a holiday package, we'd ordered $300+ for gifts for family members that not only arrived on time, but early, fresh, and satisfying. For our house we chose the package with the seasoning, 4 bacon-wrapped filet mignons, 4 chicken breasts, 4 Franks, 4 burgers, and 4 tartlets. When it was 5 days late, I called and as I was talking to the associate, the package got delivered. She said to throw it away and she'll send another.(we did open it, only to find there was no chilling element/bag that they used to have years before, when they were decent) It was to be delivered on the 17th and we didn't get it until the 19th. (Which, by the way ruined 2 dinner parties). This time, I decided not to call back, but to cancel all of my emails, flyers, etc. and will not buy from them again. I haven't asked the family the specifics of their boxes, but what I have found so far: there was a dry ice bag with ice still in tact, the filets taste like the bacon they've been wrapped in and aren't as tender as they used to be, the chicken breasts are smaller, and the burgers needed oil in the pan in order to cook (80/20 should not need any oil, so what is the 20? Filler? Probably). Anyway, I will no longer order from Omaha Steaks for me nor my family again. Please, find a local butcher and support them. These people are rip offs and don't deserve your money.

Date of experience: December 23, 2021
Pennsylvania
1 review
1 helpful vote
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I ordered steaks, etc. Omaha Steaks said it was delivered. Fed Ex said package damaged, undeliverable
No one from either company informed me. Lack of communication.
It was Xmas present for friend. Omaha Steaks said now out of product and could not replace it.
Omaha Steaks should have informed me, rather than me trying to find out why order not delivered.
Jack L. Hess, CPA

Date of experience: December 23, 2021
New Jersey
1 review
6 helpful votes
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America first
December 18, 2021

Unless I'm wrong, I thought Omaha was located in the USA. Why don't you give these phone order jobs to Americans. Shame on you no order from me.

Date of experience: December 18, 2021
California
1 review
2 helpful votes
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Horrible Service!
December 18, 2021

Have been a previous customer with more than half a dozen orders in past year. Tried to order today 3 times. Website unresponsive, got through to customer service once and they did not care. Needed to order 6 orders for customers and they lost my business for "customer no service". Must be nice to have so much volume to not care about returning customers. Would like to show proof of purchase but cannot access my account to show past purchases.

Date of experience: December 17, 2021
Texas
1 review
0 helpful votes
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Disappointed
December 17, 2021

Order M*******HKDB. 2 package deals. 1 came in no cool pks. *******@54 degrees. Burgers were gray. Side was a bag of liquid potatoes. Hope 2nd is better.

Date of experience: December 17, 2021
Ohio
1 review
3 helpful votes
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The first person that I talk to didn't speak English well enough for me to understand and then I ask her to speak to someone that could help me and I would understand and she hung up on me. Second time I called to order three orders of the $99 special and the woman said they had to box them altogether I couldn't receive them in separate containers they had to go to two different places if that's the way you are than fine I don't wanna deal with you anymore

Date of experience: December 15, 2021
Wisconsin
1 review
0 helpful votes
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Place is a joke
December 15, 2021

Got half my online order. Having customer service fix it was a major PITA. Father in law gave me a gift card to use. I'd never use them again even if it was the best steak in the world.

Date of experience: December 14, 2021
Ohio
1 review
2 helpful votes
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You have to wait on hold for so long to place order. Customer service not much better.The meat is so small a bird to eat it. When you ask to deliver to a special even printed on packing list, They Mess it up
TOO high price for what you finally get.

Date of experience: December 14, 2021
South Carolina
1 review
2 helpful votes
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Do not even waste your time calling them. Even if they call you back it is not worth the aggravation.

Date of experience: December 13, 2021
Ohio
1 review
0 helpful votes
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Family gift
December 11, 2021

I sent a box of steaks to each of my six children. They all loved the quality of the meat. Thank you.

Date of experience: December 11, 2021
California
1 review
3 helpful votes
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Rip off
December 2, 2021

Got a $50 gift cert but can't use it unless I spend $99. Tried to buy a few polish saus can't check out. Will throw cert out

Date of experience: December 2, 2021
Florida
1 review
4 helpful votes
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Today, I ordered two Omaha steak packages. One was for my boss and the other for our home. The one to my boss did not meet the $99 requirement unless I ordered some overpriced seasoning additionally, it did not include shipping. It seemed to me that with the combination of what I was buying and the one for my boss, it should have met "free shipping". It was frustrating. I cancelled my home order and endured the "extras" for the one to my boss. My solution? Look at the size of the total order and accommodate the customer. Omaha Steaks missed an addition $114 along with the $115 component of my home order. Oh, well.
Nancy Vandeventer, New Smyrna Beach Florida!
Order Number:
F*******WFBD
1 Shipment

Date of experience: December 1, 2021
Louisiana
1 review
1 helpful vote
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Thanksgiving Dinner in a box
November 26, 2021

I ordered the baked ham, smashed red potatoes, root veggies au gratin and garlic baguettes, pecan pie and pumpkin pie. It was a fabulous meal. I loved everything about it. The ham was moist and succulent, the potatoes and veggies were so tasty, the pies were just like I would have made. All for $139.00, had I done the shopping and cooking from scratch this would have cost me more and wore me out. I will definitely order my holiday meals from this company in the future.

Date of experience: November 25, 2021
Connecticut
1 review
6 helpful votes
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Poor quality
October 28, 2021

Steaks are too thin to cook properly found gristle in several go to a local butcher or even your local supermarket for better quality meat avoid Omaha steaks

Date of experience: October 28, 2021
Florida
1 review
12 helpful votes
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No fat in the meat made the steaks tough and dry. Pay no attention to the pictures as what you get is not even close. Their "bonus" hamburger patties are less than a quarter inch thick while the images look like they are over 3/4"!

Their pictures of the lobster appetizer are the worst as the images show nice stringy lobster meat while what you get is -something with the consistency of tooth paste that does not smell like it even got close to a lobster. I was a sucker and ordered 5 boxes of this cr^p!

Date of experience: October 13, 2021
Vermont
1 review
1 helpful vote
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I have been buying Omaha Steaks for many years but about three months ago a friend of mine told me about Kanas City Steaks, So I figured I would give them a shot, what a mistake that was. Believe me when I say this: Omaha Steaks doesn't have a thing to worry about when it comes down to a better steak (all around)
Many thanks,
Paul & Carol Trepanier
Mendon, VT *******

Date of experience: October 3, 2021
Illinois
1 review
3 helpful votes
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First time trying
September 28, 2021

Just received my first every package from Omaha meat, I try everything that I ordered and never again

Date of experience: September 28, 2021
Washington
1 review
12 helpful votes
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Overpriced
September 28, 2021

Do yourself a favor and buy the Kroger brand bacon wrapped steaks at your local market, which are at least as good if not better, for $5, vs. the $16 or so you'd pay for the Omaha ones.

Date of experience: September 27, 2021

From the business

Since 1917, Omaha Steaks has delivered the world’s best steak experience with absolute consistency from right here in America’s heartland. That’s not something we say lightly. As a fifth-generation family business, our passion and our reputation are built on customer trust and earned through experience, shared values, and the relentless pursuit of perfection. That means steaks that are hand-crafted by master butchers to make people happier. It means precise aging for tenderness, a culture of constant innovation and self-improvement, and the development of better foods and better logistics that allow us to guarantee perfection in every single bite, delivered perfectly to your doorstep every single time.

Our customers trust us with dinner, with their families, with a gift for the most special of occasions. To gather around great food is tradition and love, and the Omaha Steaks mission is to deliver exceptional experiences that bring people together.


omahasteaks.com
Founded in 1917
Omaha, NE