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Omaha Steaks

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Omaha Steaks

3.4
omahasteaks.com

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Omaha Steaks Reviews Summary

Omaha Steaks enjoys a generally positive reputation, with customers frequently praising the quality and flavor of their products, particularly the variety of meats and the ease of online shopping. Many appreciate the prompt delivery and helpful customer service, highlighting personal shoppers as a valuable resource. However, concerns arise regarding delivery delays and insufficient communication about order changes, which can lead to frustration. Additionally, some customers express dissatisfaction with specific meal options and frequent promotional emails. Overall, while the company excels in product quality and service, improvements in communication and consistency are needed to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
102
value
105
shipping
95
quality
98

We monitor reviews for authenticity

Texas
2 reviews
3 helpful votes
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Good food
April 16, 2022

Received a large order haven't tried everything yet but that which I tried is really really good like the hamburger best hamburger I ever ate

Date of experience: April 15, 2022
Connecticut
1 review
9 helpful votes
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The meatballs, stuffed baked potatoes, and chicken steaks have very high sodium levels. Their 100% satisfaction guarantee refund or replacement is a joke and customer service reps are anything but user friendly. Don't waste your money.

Date of experience: April 8, 2022
Georgia
1 review
3 helpful votes
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I had problems with the last 2 shipments & they advised me to call FedX because it was a local delivery issue. They are the customer of Fedx not me. I called Fedx & they told me that their drivers are allowed to drop off the shipments anywhere on my property even at the end of the driveway by the street for someone to steal. The shipping box prior to that was covered in an oily substance too. I have also noticed that the pieces of most every meat has gotten much smaller than when we first started to order from them. I called & spoke to 3 different people who really seemed like that did not care. Never again!

Date of experience: March 30, 2022
Nebraska
1 review
2 helpful votes
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Poor quality
March 11, 2022

I've been meaning to do this since January anyway my Son-n-law had us sent a package deal at Christmas, 3218-2 boxes, 3259, 3251 an there was a Desert one the only good thing about this package deal was the desert the steaks were rubbery no matter how I cook them or how long I marinated them, the pork chops the same way the sirloin steaks the same way the filet mignon's the hamburger patties were nothing but soy and they fell apart when they thawed and no flavor, my thinking is this meat had been freezer burnt! If this is the type of product u sell you can keep it, we have had problems n the past but this was a gift, if I had known he was going to do this I would've told him to save his money! Thank you Tonya & Joe Connolly

Date of experience: March 11, 2022
New Hampshire
1 review
2 helpful votes
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Seafood
January 28, 2022

I decided since their steaks were so good, I would try seafood, so I bought the lobster Mac an cheese at 30.00. Awful... there was no lobster in this dish. It would have been cheaper and tastier to just buy a lobster with real meat and throw some Mac and cheese over it... can't believe they would sell this and I bought 2... done with omaha

Date of experience: January 27, 2022
Pennsylvania
2 reviews
1 helpful vote
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Made great tasting recipe with Omaha meatballs, unfortunately ate 3 meatballs, all had bone fragments

Date of experience: January 25, 2022
Louisiana
1 review
8 helpful votes
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They show pictures that make the pieces of meat look big but that's only because they are thin slices. We got a big variety pack (filets, a roast, chicken, hamburgers, hot dogs, potatoes, dessert) for a hell of a deal. Turns out it was too good to be true. The filets are maybe an inch and a half thick and flavorless. Their chicken is rubbery (also flavorless). Everything was disappointing. Save your money and buy from a local grocery store.

Date of experience: January 16, 2022
New York
1 review
8 helpful votes
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Everything was... meh
January 15, 2022

Every package that was "vacuum sealed" leaked so when they were defrosting the juices went everywhere. The filet mignon was mediocre, at best, I've gotten better from shoprite. The chicken tasted like salt water, the burgers were ok at best and the hot dogs were bland and boring. I'd never order for myself. It was fine for getting it as a gift for our first time but never again. ‍

Date of experience: January 15, 2022
New York
2 reviews
4 helpful votes
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Not Reliable
January 9, 2022

I received the special $19.99 flyers from O-S with free shipping if order comes to $139 or more. I called to place the order and was told the 8 $19.99 burgers only come in packages of 4 -- for the same price. I had picked out what I wanted to order so I could meet the fee shipping amount. Why they couldn't give me two packages of 4 burgers for the same price is beyond me. This would have matched what they described in their flyer. This is beyond me. Alternatively, they could have taken the rest of the order not charged me shipping for this HUGE misstep! I've been a customer for many years and their customer relations no longer exists. Very disappointing!

Date of experience: January 9, 2022
Texas
1 review
4 helpful votes
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I bought $159.00 box off the truck in pearl Ms. Never had any meat so tuff before. Every one is tuff even the hamburger, it is pure grease with big veins in it, wasn't even good in chili. I cooked some steaks on the grill in some in the oven, and I can honestly say even the dog don't want them

Date of experience: January 5, 2022
Iowa
1 review
5 helpful votes
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False advertising
January 5, 2022

They put on the website you are to get 4 5oz. Steaks with a purchase of 110.00 but it is false advertising. Went round and round with customer service. Had enough I just canceled my membership.

Date of experience: January 5, 2022
Florida
1 review
1 helpful vote
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Truly horrible steaks
January 3, 2022

Not a lot to say except these so called filets were tough and tasteless They arrived just in time for new years eve but ruined the evening

Date of experience: January 3, 2022
Georgia
2 reviews
1 helpful vote
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I ordered end of November using my credit card. Omaha Steaks opted to ship my order thru an unrealiable courier who let my order sit in their warehouse for 2+ weeks before it was delivered. Multiple emails that were never answered & multiple phone calls to Omaha Steaks w/ scripted responses & promises to credit my credit card. Last call I was told because I charged order on my credit card but wrote a check for the shipping charges, only order amount was credited back to my credit card & check was being sent for shipping charges! WHAT? How in the world would that even be possible? I should get check for shipping charges in 2-4 weeks. I opted to dispute the amount of the shipping charge w/ my credit card company. Omaha Steaks used to be a quality, reputable company but no longer; they are trying to ride their old reputation but it isn't working. Very poor service and employees who don't care, can't speak intelligent English and only give scripted responses. Never again.

Date of experience: January 1, 2022
Oklahoma
1 review
0 helpful votes
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Rip Off
December 31, 2021

Very misleading advertisement and poor customer service. They do not honor the advertisements on the web site! The steaks look like they came from wal mart except for double and triple the price! Do not order from this company and get ripped off like I did! Horrible gift idea and huge waste of money!

Date of experience: December 31, 2021
California
1 review
0 helpful votes
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I sent a holiday gift to a decades-long friend for the holidays and he had only the HIGHEST RAVE REVIEWS, honestly. Said the steaks were well-packaged, perfect size, came fully frozen with clear cooking instructions. EVERYTHING was SCRUMPTIOUS ~ the steak, the potatoes, the seasoning, good-sized portions. He could NOT be more pleased! So I would say: BRAVO to Omaha Steaks, job WELL-DONE A2Z. Keep up your high standards & blessings yr way for the New Year 2022! Sincerely, Ken

Date of experience: December 30, 2021
Montana
1 review
11 helpful votes
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Worst customer service experience ever!
December 30, 2021

I spent about $600 with them, but never again! It took at least 10 calls from me and more than 30 days for Omaha Steaks to identify the cause of their repeated shipping delays... a problem processing the payment, which they NEVER contacted me about! Just automated emails bumping out the delivery date again and again and again! They took no ownership of their mistake and could give a d@%& about trying to satisfy/keep their customers. Don't waste your money or, more importantly, your time with this company.

Date of experience: December 30, 2021
Oregon
1 review
1 helpful vote
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Portions are SMALL!
December 30, 2021

Was looking for a last minute Christmas gift for my Dad and saw the commercial! Item arrived 3 days after they said it would (wasn't expecting it before Christmas, but atleast around when they said). Opened up the box, and thought…. What? I got one of the package "deals" for $129.99. They said 4 chicken breasts included, well they were so small AND they took one breast and filleted it in half to make two, so really it was just a total of two breasts. We haven't eaten any of it yet, so I can not remark on taste, but really small portions for the extravagant price. Live and learn!

Date of experience: December 30, 2021
Kentucky
2 reviews
1 helpful vote
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Don't order from here
December 29, 2021

I ordered a Christmas present, checked the order 3 times, and they sent the order to me. I called customer service, talked to 2 middle eastern people and was told there is nothing that can be done. I paid alot of money for my package to be sent 4 hours north of me, now I have to figure it out. I will never order from here again.

Date of experience: December 29, 2021
Missouri
1 review
10 helpful votes
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A lot of money for a little meat…
December 29, 2021

I purchased four $99 packages for Christmas presents. I could've bought all that meat for $50 at a store most likely less than 50. And still got decent meat. Very dissatisfied and will never shop Omaha steaks again. The steaks weren't even as big as my hand. The pork chops were tiny, the chicken breast were half the size of the chicken breast I buy even at Walmart! Let alone a butcher shop. Super disappointing. I feel like I got robbed… I spent almost $500 on barely $100 worth of meat.

+1
Date of experience: December 28, 2021
North Carolina
1 review
0 helpful votes
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The worst business ever
December 28, 2021

I ordered before the holidays and received a message that order was damaged in transit. No problem there, I call and was told the delivery would be here 12/27. I was here all day and when I checked the status it said delivered. I was a first time customer and would never order from them again. Sure I received a refund but I would rather have had what I ordered.

Date of experience: December 28, 2021

From the business

Since 1917, Omaha Steaks has delivered the world’s best steak experience with absolute consistency from right here in America’s heartland. That’s not something we say lightly. As a fifth-generation family business, our passion and our reputation are built on customer trust and earned through experience, shared values, and the relentless pursuit of perfection. That means steaks that are hand-crafted by master butchers to make people happier. It means precise aging for tenderness, a culture of constant innovation and self-improvement, and the development of better foods and better logistics that allow us to guarantee perfection in every single bite, delivered perfectly to your doorstep every single time.

Our customers trust us with dinner, with their families, with a gift for the most special of occasions. To gather around great food is tradition and love, and the Omaha Steaks mission is to deliver exceptional experiences that bring people together.


omahasteaks.com
Founded in 1917
Omaha, NE